West Virginia Information Technology Summit 2009. Leveraging Microsoft Dynamics CRM as an Enterprise Development Platform. “How to Stay Ahead of the Alligators”. George White, Chief Information Officer Pennsylvania Office of Attorney General November 4, 2009. CIO or IT Manager. Customers.
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“How to Stay Ahead of the Alligators”
George White, Chief Information Officer
Pennsylvania Office of Attorney General
November 4, 2009
XRM is the OAG development platform of choice.
OAG XRM Phased Approach
Integration w/LOB Apps
311 Expansion to Field Offices
Additional Touch Points
Use of Dynamics Accelerators
Plus an additional 25 applications are scheduled for completion by June 30, 2010.
3. Associating Seized Money with Buy Money
Web-Based Event Request Form
Internal Event Scheduling & Coordination
Internal Outreach Event Summary
Web-Based Registration Application
Contractor Data Maintained in HIC System
Maintaining Detailed Information About Contractors
Search Statistics Dashboard
View of Applicants with On-Line Accounts
Individual Applicant Information
Summary View of Applicant Listing (On-Line and Manual)
Pre-built reports to meet recurring requests from management.
Applicant status is linked to different workflow processes.
Workplace is organized into logical categories
The workplace provides quick links
to different aspects of applications.
Application categories establish restoration priorities in the event of a disaster.
Who made the change, to what application or hardware component , nature of change and when the change was made.
Reports have been built in advance for use by ITS and for regular updates to the DR Plan.
…and focus on more important matters