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IP Telephony

IP Telephony. Evaluation and Implementation. Athelene Gieseman. Director of Information Services agieseman@stinsonmoheck.com. The Goals. New Firm – One Firm (impact of a merger) Long term cost savings Voice/Video Conferencing/Data Positioning for new technology advantages.

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IP Telephony

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  1. IP Telephony Evaluation and Implementation

  2. Athelene Gieseman Director of Information Servicesagieseman@stinsonmoheck.com

  3. The Goals • New Firm – One Firm (impact of a merger) • Long term cost savings • Voice/Video Conferencing/Data • Positioning for new technology advantages

  4. Why IPT? - Costs • Short term costs are high • Infrastructure • Need for upgrades anyway • New phones • Need for consistency between offices • Power • Bandwidth • Training and Support

  5. Why IPT? - Costs • Long Term Costs are Low • Scalability • 2500 users per call manager • Leverage the data infrastructure • Leverage cabling (Cisco phones) • Applications • Maintenance • Training and Support

  6. Why IPT? - Functionality • Shared Data Directories • Exchange • Intranet • Application Integration • Outlook • Aptus (CRM) • Intranet • Softphone/VPN • Conference Manager

  7. Why IPT? - Support • MACs • Upgrades • Extension Mobility • Staff

  8. Basic Facts • Over 1000 phones • 8 offices in 3 time zones • 2 large offices in Kansas City, MO • Clustered Call Managers for redundancy and seamless operation • Unity Voicemail servers networked • Video Conferencing over the IP WAN with capability of all 8 offices participating simultaneously

  9. Gotchas! OR: “What I learned during my summer implementation.”

  10. Power • You can’t have enough • UPS systems the size of a small room • You can’t make it clean enough • Ground everything! • You can’t know enough • Hire the experts

  11. Bandwidth • You can’t get enough • Calculate, Calculate, Calculate • Once you know what you need, buy more

  12. Call Routing • How do your offices handle incoming calls to the main number? • How do your offices handle incoming calls to attorneys? • 800 numbers? • Nightbells? • Human contact vs. ICD • Follow the sun coverage (One Firm)

  13. Voice Prompts • Must match call routing • Getting the right voice • Matching firm culture • “Ring All Extensions”? • “All operators are busy” or “let it ring”

  14. Training • Use live phones • What applications? • How much can you cover at once? • Documentation • 3 X 5 Card • Trifold • Intranet

  15. When it comes together

  16. Thank you! Email me with questions agieseman@stinsonmoheck.com

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