ip telephony
Download
Skip this Video
Download Presentation
IP Telephony

Loading in 2 Seconds...

play fullscreen
1 / 16

IP Telephony - PowerPoint PPT Presentation


  • 108 Views
  • Uploaded on

IP Telephony. Evaluation and Implementation. Athelene Gieseman. Director of Information Services [email protected] The Goals. New Firm – One Firm (impact of a merger) Long term cost savings Voice/Video Conferencing/Data Positioning for new technology advantages.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'IP Telephony' - jon


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
ip telephony

IP Telephony

Evaluation and Implementation

athelene gieseman

Athelene Gieseman

Director of Information [email protected]

the goals
The Goals
  • New Firm – One Firm (impact of a merger)
  • Long term cost savings
  • Voice/Video Conferencing/Data
  • Positioning for new technology advantages
why ipt costs
Why IPT? - Costs
  • Short term costs are high
    • Infrastructure
      • Need for upgrades anyway
    • New phones
      • Need for consistency between offices
    • Power
    • Bandwidth
    • Training and Support
why ipt costs1
Why IPT? - Costs
  • Long Term Costs are Low
    • Scalability
      • 2500 users per call manager
      • Leverage the data infrastructure
      • Leverage cabling (Cisco phones)
    • Applications
    • Maintenance
    • Training and Support
why ipt functionality
Why IPT? - Functionality
  • Shared Data Directories
    • Exchange
    • Intranet
  • Application Integration
    • Outlook
    • Aptus (CRM)
    • Intranet
  • Softphone/VPN
  • Conference Manager
why ipt support
Why IPT? - Support
  • MACs
  • Upgrades
  • Extension Mobility
  • Staff
basic facts
Basic Facts
  • Over 1000 phones
  • 8 offices in 3 time zones
  • 2 large offices in Kansas City, MO
  • Clustered Call Managers for redundancy and seamless operation
  • Unity Voicemail servers networked
  • Video Conferencing over the IP WAN with capability of all 8 offices participating simultaneously
gotchas
Gotchas!

OR:

“What I learned during my summer implementation.”

power
Power
  • You can’t have enough
    • UPS systems the size of a small room
  • You can’t make it clean enough
    • Ground everything!
  • You can’t know enough
    • Hire the experts
bandwidth
Bandwidth
  • You can’t get enough
  • Calculate, Calculate, Calculate
  • Once you know what you need, buy more
call routing
Call Routing
  • How do your offices handle incoming calls to the main number?
  • How do your offices handle incoming calls to attorneys?
  • 800 numbers?
  • Nightbells?
  • Human contact vs. ICD
  • Follow the sun coverage (One Firm)
voice prompts
Voice Prompts
  • Must match call routing
  • Getting the right voice
  • Matching firm culture
    • “Ring All Extensions”?
    • “All operators are busy” or “let it ring”
training
Training
  • Use live phones
  • What applications?
  • How much can you cover at once?
  • Documentation
    • 3 X 5 Card
    • Trifold
    • Intranet
thank you

Thank you!

Email me with questions

[email protected]tinsonmoheck.com

ad