New hires – position justification and approval 新入职员工 —— 招聘理由和上级批准

1. Line management上下级直线管理 New hires – position justification and approval新入职员工——招聘理由和上级批准 Job Description! Roles & Responsibilities 岗位描述！工作角色和职责 Selection and evaluation (not just who we know!)筛选和评估（筛选范围不只是我们认识的人员！） Chose complementary skills 选择关联互补性技能 IPMP/Objectives – link to SLAs, KPIs, Company and career objectives目标——与服务等级协议、主要绩效指标、企业和职业目标相挂钩 Involve staff in setting objectives and in writing operating procedures在设定企业目标和确定运营程序时邀请员工参与 Identify skill gaps and training/mentoring认识到技能的不足和培训/指导

2. Line management上下级直线管理 Succession planning接班人计划 Regular timetabled reviews and keeping in touch日常工作审核和保持联络 Appraisals – start with employees self-assessment员工评估——从员工自我评估开始 Seek feedback –反馈 Counseling咨询和建议 Disciplinary/Admin processes and personal files纪律/行政程序和个人档案 “Firm but Fair” management“严格但公平”的管理风格

3. Job pertaining to Line Management上下级直线管理的相关工作 New Hire - position justification and approval 新入职员工——招聘理由和上级批准 As a Manager you need to hire staff作为经理，你需要招聘人员 How are you going to hire a person?如何招聘人员？ What is your rationale to hire a person你招聘人员的标杆是什么？ What is your justification?你招聘人员的理由是什么？ Who need to approve your staff request?对于你招聘人员的请求，需要通过谁的批准？

4. Job pertaining to Line Management上下级直线管理的相关工作 Job Description: Staff Role and Responsibility岗位描述：工作角色和职责 What is role?什么是工作角色？ What is responsibility?什么是工作职责？ Can the role and responsibility be changed?工作角色和职责能改变吗？

5. Job pertaining to Line Management上下级直线管理的相关工作 Selection and evaluation (not just who we know!)筛选和评估（筛选范围不只是我们认识的人员！） Why is selection of staff is so important?为什么筛选人员是非常重要的？ How do you evaluate a candidate and deem it suitable to be your staff? (edu. Character, personality) 如何评估一名候选人，认为他适合成为你的员工？（例如教育情况、性格特点）

6. Job pertaining to Line Management上下级直线管理的相关工作 Chose a complimentary skills选择关联互补性技能 Why do you thinkit is necessary to chose a staff that has complimentary skill to you? 为什么认为选择和你拥有关联互补性技能的员工是必须的？ What are the advantages and disadvantages? 有哪些利弊？ What is your preference? 你的偏好是什么？

7. Job pertaining to Line Management上下级直线管理的相关工作 Involve staff in setting objectives and in writing operating procedures在设定企业目标和确定运营程序时邀请员工参与 Why do you think it is important to involve staff to write operating procedures? 为什么认为邀请员工参与确定运营程序是非常重要的？ What will happen if the staff does not know how to write Operating procedures? Why? 如果员工不知道如何确定运营程序时，会发生什么事情？ 为什么？

8. Job pertaining to Line Management上下级直线管理的相关工作 Identify skill gaps and training/mentoring 认识到技能的不足和培训/指导 Why do you need to identify the skill gaps of your staff?为什么需要认识到员工的技能不足？ What is the different between training and mentoring?培训和指导有什么不同？ Would you prefer to give full training to staff or just fill in the skill gaps. Why?你更愿意对员工进行全方面培训或单方面弥补员工 技能上的不足？为什么？

9. Job pertaining to Line Management上下级直线管理的相关工作 Succession planning接班人计划 What is succession planning? 什么是接班人计划？ Why is it important to have succession plan? 为什么拥有接班人计划是很重要的？ How does succession plan benefit a manager?接班人计划如何使一个经理受益？

10. Job pertaining to Line Management上下级直线管理的相关工作 Counseling咨询和建议 Why is it important to counsel your staff? 为什么说咨询和建议你的员工是非常重要的？ What is your impression of a manager who does not know his or her staff?你对于一个不了解下属的经理的印象是什么?

11. Job pertaining to Line Management上下级直线管理的相关工作 Firm but fair management“严格但公平”的管理风格 What is the meaning of above statement? “严格但公平”的管理风格是什么意思？ Does firm means NO? 严格就是“不”吗？ Does fair means NO? 公平就是“不”吗？