Human Resource Management: Concepts, Functions, and Strategies

2. CHAPTER 10 HUMAN RESOURCE MANAGEMENT

3. Objectives The objectives of this chapter are to: • provide students with a comprehensive review and understanding of essential human resources management concepts and techniques • expose students to how the human resource management (HRM) functions are interrelated • show students how the HRM functions help firms achieve their strategic goals • assist students understand the role and responsibilities of HR managers in the firms

4. Learning Outcomes At the end of this chapter, students should be able to: • explain what human resource management is and how its functions are interrelated • describe the important elements and process of each of these functions • discuss how these HR functions help in achieving firm’s strategic goal and objectives and why HRM is considered a firm’s strategic partner • discuss the methods and techniques that should be used to solved human resources related problems • explain the various employment laws in Malaysia and how it relates to HRM practices

5. HRM Functions

6. HR Planning Process

7. HR Planning Process (cont.) Forecasting personnel needs • trend analysis • ratio analysis • computer forecasting • goal setting and strategies planning

8. HR Planning Process (cont.)

9. Job Analysis

10. Job Analysis (cont.) Methods and sources of job analysis • Uses of job analysis • Recruitment and selection • Training • Compensation • Performance appraisal

11. Recruitment and Selection • Types and sources of recruitment • Methods of recruitment • Selection

12. Recruitment and Selection (cont.)

13. Training and Employee Development • Employee orientation • Training process • Step 1 Needs assessment • Step 2 Employees’ readiness for training • Step 3 Plan training programme • Step 4 Ensuring transfer of training • Step 5 Selecting training methods and implementing the programme • Step 6 Evaluating training programmes

14. Training and Employee Development (cont.) Employee development • Formal education • Assessment • Job experience • Interpersonal relationships

15. Compensation and Benefits • Strategic HR function • Used to achieve firms strategic goals • Helps attract the best candidates • Motivates employees to achieve productivity, improves employee satisfaction, helps retain and maintain existing high performers, and encourages employee loyalty

16. Performance Management • Purpose of performance management • Performance appraisal • Who should conduct the appraisal? • Immediate supervisors • Peer appraisals • Employee self-appraisals • Committee appraisals • Multisource appraisals

17. Performance Management (cont.) • Performance appraisal methods • Category rating methods • Comparative methods • Narrative methods • Behavioural/objective methods • Rater errors

18. Performance Management (cont.)

19. Performance Management (cont.)

20. Industrial Relations and Employment Laws • Trade unions • Trade disputes • Negotiation • Conciliation • Arbitration • Representations on dismissals • Industrial actions • Picketing • Strike • Lockout

21. Employment Laws • Laws on work hours • Rest days • Holidays • Annual leave • Sick leave • Maternity leave and allowance • Employment of foreign workers • Terminating the service of the employee

22. Employment Laws (cont.) • Types of disciplinary actions • Approaches to discipline administration • Hot stove rule • Progressive discipline • Positive discipline • Counselling • Written documentation • Final warning • Discharge

23. Occupational Safety and Health • Duties of employers and self-employed persons to their employees • Safety policy and safety training • Duties of employees • Notification of accidents, dangerous occurrences, occupational poisoning and occupational diseases