Technical Orientation

1. Technical Orientation WINTER2012

2. Technical Orientation • Session starts at 2:00 pm • We’ll be online shortly • Speaker test starts about 1:45 • To ask questions, • use the chat window

3. Review and Recording • We are recording the session today. • The recording will be available from the web page – a link will be on the front of Genesis • These slides will be available on the same page for review.

4. Welcome and Introduction • Mary Jane Heider • Director, Academic Computing • mjheider@genesee.edu • Judie Littlejohn • Advisor, Distance Learning • jmlittlejohn@genesee.edu

5. More intros • In the chat area, tell us what course you are taking • What questions do you have?

6. When in Doubt • Contact your instructor • Contact Mary Jane • mjheider@genesee.edu • Contact the Help Desk • helpdesk@genesee.edu • 1-866-614-5004 (toll free, 24x7x365)

7. Where to start • Three bookmarks • www.genesee.edu • Genesis.genesee.edu • www.outlook.com

8. Taking A Winter Class • Get the textbook • “Go to” class faithfully; log in regularly • Your instructor can see when you log in • Log in every day! • Read the syllabus; note important dates • Tests, homework, reading assignments • Be prepared for a lot of work on your own • Expect to spend 20+ hours per week on your class

9. The Schedule

10. Turning in Assignments

11. Turning in Assignments • Start with the syllabus and/or do not hesitate to ask your instructor! • Most likely one of the following: • Blackboard Assignment • Blackboard Email • Blackboard Messaging • Blackboard Discussion • Publisher Web Site • Genesee Email • USPS mail • Fax

12. Three Accounts • Genesis Account • Outlook.com email account • Network account • Same username for all 3; may not be the same password • Publisher web site may be a 4th

13. Browsers • Most current browsers are supported • Internet Explorer • Firefox • Chrome • Safari • If one doesn’t work, try the other. • Have 2 installed for that purpose. • If you get “Browser Problem” • Click continue

14. Java • A number of upload problems related to Java • If you have problems, try this: • In Control Panel > Add/Remove Programs • Uninstall all versions of Java or JRE • Go to www.java.com • Install the latest version • When you see a pop up with “Run” and “Cancel” as options > Click on “Run”

15. Logging in • What have you already logged into? • What have you had problems logging into? • Do you know what browser(s) you have on your computer? • Do you know if you need a publisher website login?

16. Genesee Email • Check your Genesee email regularly • Many instructors will only take messages from Genesee email • Only use your personal email (Yahoo, email, roadrunner) in an extreme emergency • The Help Desk is open 24x7 to help you log into your Genesee email • Identify yourself: “Mat 129 student” • Put your name in your email • Explain fully; too much is better than not enough • Be patient in expecting an answer

17. Genesee Email Your Email username is the same as your Genesis username The email address takes the form: username@my.genesee.edu

18. Network account • On Campus • To log into any computer • At a distance • To access the library online databases

19. My Courses/Blackboard • Log in through Genesis

20. Genesis Tabs • My Genesis – access to “Banner Self Service” • My Courses – access to course materials

21. My Courses Tab • Information and links to courses • Change the drop-down to “Winter 2102” • Look for the Student Tutorials on the left column

22. My Courses • Known as “Blackboard” or “My Courses” interchangeably • Poke through all the links • When in doubt go to the “home” page

23. Blackboard Menu • Look for your syllabus first • Home page or in a Learning Module • Every course will be different • “Disappearing Menu” • You’ve clicked between the menu and the course materials • Click at the left margin to bring it back • See the video here

24. Email And Messaging • Messaging stays within the course – you need to log into your course to see the messages • Email goes externally to your Genesee email • Be careful of the wording – which is your instructor really using? • When in doubt, ask!

25. Email/Messaging • Enter text in the Subject line that is descriptive • “Request for information on assignment 1” • “Question about quiz 2” • “Problems with references on research paper” • Explain your question/request fully • Sign your message with your name (yes, it’s on the message, it’s just polite!) • Be patient in getting an answer back

26. Assignment Tool • The Assignment tool may be how you submit homework/papers • Watch for file format requirements • “RTF” – in your word processing software, click on File > Save As and look for “Rich Text Format” as an option

27. Assignment Tool • Watch the date and time you are given • All times are local (Eastern Standard) • READ THE INSTRUCTIONS!

28. Assignment Tool • Do you type in the box or attach a file? • Read the instructions!

29. Discussions • Discussions are where you interact with other members of the class • Not anonymous! • Play nice!

30. Learning Module • There can be lots of material here • Read it ALL! Do not assume they are all the same • There is usually critical course material found here

31. Assessments • This means Quiz and Test • Watch the dates and times available • No link means it’s not available

32. Assessments • Can be timed/untimed, one time only/multiple attempts • All have deadlines

33. Blackboard Learn • Tutorials • http://ondemand.blackboard.com • Click on “For Students” • Short videos on many topics • Pay special attention to: • Discussions • Email / Messaging

34. Student Orientation Tutorial • Self Paced Online Tutorial • Go to http://hd.genesee.edu and look for the article on the Self Paced Tutorial • “Blackboard Student Orientation – Self Paced Course” • Worth doing – ask questions if you have them

35. What next? • If you don’t have the textbook, get it NOW! • Look for the syllabus • Make sure you can log into: Genesis, Outlook.com email and network • If you need a publisher access code, get that now • The Med Term course needs one! • Ask questions

36. Questions • What didn’t we answer for you? • What one new thing did you learn today?

37. Technical Problems • Call the help desk to report problems • 1-866-614-5004 • You can call 24 x 7 x 365 – always open! • They will happen! Look for info… • Read the blog: maryjane47.wordpress.com • Help desk online: hd.genesee.edu • “Like” us on Facebook: • www.facebook.com/GeneseeCommunityCollege • Follow us on Twitter: • Sunygcc (general info)

38. HELP! • Contact your instructor • Contact Mary Jane • mjheider@genesee.edu • Contact Judie • jmlittlejohn@genesee.edu • Contact the Help Desk • helpdesk@genesee.edu • 1-866-614-5004 (toll free, 24x7)