Hp integrated service management for mobile solution customer presentation
Download
1 / 27

HP Integrated Service Management for Mobile Solution - PowerPoint PPT Presentation


  • 497 Views
  • Updated On :

HP Integrated Service Management for Mobile Solution Customer Presentation HP ISM Service Management for GPRS & UMTS ISM Mobile Solution Overview & Strategy ISM Mobile Solution Components ISM Mobile Solution Focus ISM Mobile Benefits and Value Proposition Proof Points HP ISM

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'HP Integrated Service Management for Mobile Solution' - johana


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Slide2 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Slide3 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Slide4 l.jpg

Revenue

Customers

OPEX

Meet strategic business goals with HP Integrated Service Management

  • HP ISM is a complete service management solution that ties service delivery, service assurance and service usage together into an integrated service-level view

  • New services

  • Higher ARPU

  • Lower churn

  • Fast fulfillment

  • Higher productivity

  • Reduced errors

  • Consolidated operations

  • Zero touch points

  • Bulletproof service

  • Business intelligence

  • Better marketing

  • Focus on best customers

HP Confidential — HP ISM for Mobile plans


Slide5 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Gprs umts services management l.jpg
GPRS + UMTS Services Management

  • New Problems / issues

    • multi vendors/ technology mix

  • New OSS requirements

    • Federate heterogeneous / legacy OSS systems

    • Need for end to end view

    • Shift from network/technology to service/customer management

    • Simplify new and complex technologies for operators

HP Confidential — HP ISM for Mobile plans


Service provider needs l.jpg
Service Provider Needs

  • Customer needs - business

    • Maintain competitiveness

    • Launch new services and

    • capture revenue

    • Deliver best customer experience

    • Reduce operational costs across functions

  • Customer needs - operational

    • Manage E2E user experience of the services

    • Ensure E2E service quality and performance

    • Manage increased complexity

    • Set priorities based on the business impact

    • Adapt to changes

      • Scalability

      • New service offerings

      • Increased number of users

      • Increased complexity

    • Mobile Device Management (configuration management)

HP Confidential — HP ISM for Mobile plans


Slide8 l.jpg

Market forces driving service providers

  • Reduction in cost of operations

  • Shift from continuously lower profitability voice to higher profitability data services

  • Shift from voice to messaging and content services

  • Declining average revenue per user – ARPU

  • Maximize Average Margin Per User (AMPU)

  • Demand for new services and increased control at the lowest price

  • Flexible & cost effective systems in order to introduce many new services for testing the market acceptance

  • Product packaging/bundling and pricing

    • Be able to bundle new services out of existing services

HP Confidential — HP ISM for Mobile plans


Oss technical challenges mobile deployments l.jpg

Services implemented by applications and services

Highly distributed

Multi-vendor

Multi-technology

IT systems become critical and more dominant in the mobile service provider technology environment

Firewalls & security

Subscription

Mobile Device Management

Self Provisioning

Flexible architecture for fast introduction of new services

Move from voice to content

QoS becomes critical

“Telco grade” IT

Integration with GSM

New services are much more complex to manage as “only” voice

OSS technical challenges mobile deployments

HP Confidential — HP ISM for Mobile plans


Slide10 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Ism mobile solution overview l.jpg
ISM Mobile Solution Overview

  • Allow mobile service providers to manage voice, 2.5G and 3G services

  • Allows mobile service providers to

    • Max utilize their infrastructure due to the OSS/BSS network life cycle management

    • Reduce the complexity to manage the complex services

    • Reduce the complex provisioning and service order management

    • Assure the service quality rather managing the technology than the service

    • Enable mobile service providers to be able to introduce fast new services supported by the OSS/BSS

    • Streamline the operations

    • Significantly improved data integrity

HP Confidential — HP ISM for Mobile plans


Ism mobile strategy l.jpg
ISM Mobile Strategy

  • Service Management Platform for risk mitigation and cost reduction due to already available:

    • Consolidation concepts

    • Integration concepts

    • Data integration/consolidation concepts

    • ISV partner recommendations

    • Process templates

    • Service model templates

    • Integration adapters

    • Offshore development capabilities

HP Confidential — HP ISM for Mobile plans


Slide13 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Slide14 l.jpg

ISM Mobile Solution Components

  • HP Business consultancy

    • Expertise in aligning business goals with operations and capital investment

  • Proven products

    • OpenView network management, TeMIP product suites and business analytics

    • Framework built on open standards

  • HP Consulting and Integration

    • Deep telecom expertise in OSS/BSS integration and implementation for service providers worldwide

HP Confidential — HP ISM for Mobile plans


Slide15 l.jpg

ISM Mobile Solution Components

  • Use Cases tailored for Mobile Service Providers

  • Service Models

  • Adapters

  • Domain Object Model extensions for Mobile Use Cases

    • Data Services

    • Content Services

    • Streaming Services

  • Process template extensions for Mobile use cases

    • Order handling and self-service

    • Service provisioning

    • Inventory reconciliation

    • Inventory synchronization

    • Service level violation

HP Confidential — HP ISM for Mobile plans


Ism mobile solution components l.jpg
ISM Mobile Solution Components

Business/operational consulting

  • Mobile-specific modules for standard offering

  • Align technology to business goals

    • Workshop to understand OSS requirements

  • Process modeling using eTOM and ITIL

  • NGOSS—what is it, how to get there

  • How to get to service level management (SLA Handbook)

HP Confidential — HP ISM for Mobile plans


Slide17 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Hp ism mobile solution focus l.jpg
HP ISM Mobile Solution Focus

Service delivery

Service assurance

Service usage

Customer portal

Executive dashboard

Order Entry &management

Problemmanagement

Service levelmanagement

Billing

Businessintelligence

Process-enabled message bus

Process manager

Serviceactivation

Inventorymanagement

Faultmanagement

Performancemanagement

Usagemediation

Service provider infrastructure

HP Confidential — HP ISM for Mobile plans


Hp ism mobile solution focus19 l.jpg
HP ISM Mobile Solution Focus

Service delivery

Service assurance

Service usage

Customer portal

Executive dashboard

Service Desk + Partners

Order Entry &management

OV SQM

Billing

Businessintelligence

Process-enabled message bus

Process manager

Service Activator

Cramer

TeMIP, TSM, NNM, OVO

OVPI, Distocraft, Inet Metrica/ADC

IUM

Service provider infrastructure

HP Confidential — HP ISM for Mobile plans


Slide20 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Benefits l.jpg
Benefits

HP OSS/BSS (ISM) Solution

HP is providing a common OSS/BSS Management solution for mobile and multi-service networks

  • Addresses the emerging end-to-end service management market

  • IT competence, IP network competence, telco network competence and business process consulting competence

  • The solution is based on HP OpenView and 3PP applications

  • The solution solves the problems for data integrity, business and

    operational process integration and data mining

HP Confidential — HP ISM for Mobile plans


Value proposition l.jpg
Value Proposition

HP has strategically developed and being able to deliver integrated service management solutions to the mobile and multi-service network management market

The solution is based on our ISM solution methodologies, infrastructure expertise and installed base

HP create cost effective solutions based on standard components, industry standards like NGOSS, OSS/J and reuse of global experience and best practice

Maximize return on investment at each step of the end-to-end service management deployment

HP Confidential — HP ISM for Mobile plans


Value proposition23 l.jpg
Value Proposition

  • Pre-defined starter solution

  • Pre-defined business processes templates

  • Predefined data sources and model

  • Pre-integrated with management systems

  • One single point of access towards all user data in the total network.

  • The common solution makes it possible to manage all services in a uniform way, regardless if the data belongs to applications and enablers in the service network, the core network or any multi-vendor network element.

  • Simplification of service management processes.

  • The common service management solution allows bundling of service components, regardless of type, and service management in a single process.

  • Reduced number of service management platforms.

HP Confidential — HP ISM for Mobile plans


Slide24 l.jpg

  • HP ISM

  • Service Management for GPRS & UMTS

  • ISM Mobile Solution Overview & Strategy

  • ISM Mobile Solution Components

  • ISM Mobile Solution Focus

  • ISM Mobile Benefits and Value Proposition

  • Proof Points


Hp providing oss solutions americas l.jpg
HP providing OSS solutionsAmericas

AOL Time Warner

AT&T

BCE Emergis

Bestel

C&W Inc.

C&W Jamaica

C&W Panama

CFE

Cingular Wireless

Con Edison

Concert

Consonus

CPQD

CRTTIM Cellular

EMBRATEL

Entel

General Dynamics

Global One

ICE

Iplan

Metro Net S.A.

NASDAQ

NEXTEL Argentina

Pegaso

Pihana

Primus

Qwest

Telcel

Telecelular Sul

Telecom Argentina

Telecom Brasil

Telecom Colombia

Columbia Movil

Telefonica

Telefonica Argentina

Telepar

Telesp Celular

US Postal Svc.

Verio

Westel

Wells Fargo Bank

Worldcom

XO com

The one in red are mobile customers

HP Confidential — HP ISM for Mobile plans


Hp providing oss solutions europe middle east africa l.jpg
HP providing OSS solutionsEurope, Middle-east, Africa

5TC

Airtel

Albacom

Banverket

Baud Telecom

Belgacom

Bouygues Telecom

BTCable & Wireless

Cableuropa

Carrier1

Colt

D2

Deutsche Telecom

DFSEurotel

EMT Estonia

Enitel AS

E-Plus Mobilfunk

ERICELL

Esprit

Etisaalat

Eurotel

Finnet Group

Fortis Bank

FTK-Centertel

Gazprom

GDC

IEC

Interoute

KPN

Letsbuyit.com

Libertel

Macedonia Telekom

MATAV

Metoffice

Mobistar

MOL

Northsea COM

NTL Group

Orange

ONI

Oniway

Optimus

Panafon

Portugal Telecom

Primus

PTT Holand

Q-Tel

Radio Marconi SA

Radiolinja

RAI S.p.A.

Retevision

RSI.com

Slovenia Telekom

Sonofon

Storm

Swisscom

T.P. S.A.

Tele2

Telecel

Telecom Italia

Telecom Italia Mobile

Telecom Namibia

TeleDanmark

Telefonica

Telefonica Moviles

Telekabel Wien

Telenor

Telia

Telia Finland

T-Mobile Austria

T-Motion

Transtel

Turk Telecom

Turkcell

UPC

O2 Germany

Vodacom

Vodafone

Westel 900

Westel Mobile

Wind

HP Confidential — HP ISM for Mobile plans


Hp providing oss solutions asia australia l.jpg
HP providing OSS solutionsAsia, Australia

Air Services Australia

Celcom

China Mobile 1

China Mobile 2

China Mobile 3

China Railcom

China Telecom

China Unicom 1

China Unicom 2

China Unicom 3

China Unicom 4

Daehan

DDI

Hong Kong Tel

Hutchinson Australia

J-Phone

KDD

Korea Telecom

KT Freetel

KTRC

LG Telecom

LIAONING MOBILE

Malaysia Telecom

MGTI

Mobikom

NEC

NTT

Optus

Quanzhou

Satelindo

Shanghai Bell

Singtel

SK Telecom

Tata Teleservices Limited

Telecom New Zealand

Telekom Malaysia

Telkomsel

Telstra

TEPCO

Tepco

Tibet PTT

Tokyo Digital Phone

Tu-KA Cellular

Vodafone (NZ)

Yan Tai PTT

HP Confidential — HP ISM for Mobile plans


ad