Conflict resolution dealing with difficult people
This presentation is the property of its rightful owner.
Sponsored Links
1 / 13

Conflict Resolution Dealing with Difficult People PowerPoint PPT Presentation


  • 123 Views
  • Uploaded on
  • Presentation posted in: General

Conflict Resolution Dealing with Difficult People. Diane Mazzey, M.S. Mihaylo College of Business & Economics . Purpose. Define Conflict. Cohen, Davis, & Aboelata , 1998. Conflict Resolution. Beebe, Beebe, & Ivy, 2007. LADDER Six stage process for handling problems assertively.

Download Presentation

Conflict Resolution Dealing with Difficult People

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Conflict resolution dealing with difficult people

Conflict Resolution Dealing with Difficult People

Diane Mazzey, M.S.

Mihaylo College of Business & Economics


Purpose

Purpose


Conflict resolution dealing with difficult people

Define Conflict

Cohen, Davis, & Aboelata, 1998


Conflict resolution

Conflict Resolution

Beebe, Beebe, & Ivy, 2007


Ladder six stage process for handling problems assertively

LADDERSix stage process for handling problems assertively

  • (L)ookat your rights and what you want

  • (A)rrangea meeting

  • (D)efinethe problem

  • (D)escribeyour feelings

  • (E)xpresswhat you want clearly

  • (R)einforcethe other person by explaining the mutual benefits

by Martha Davis


The thomas kilman model

The Thomas-Kilman Model

Komives, Woodard, & Associates, 2003.


Case study using thomas kilman model

Case Study: Using Thomas-Kilman Model

Komives, Woodard, & Associates, 2003.


Disruptive behavior in a group

Disruptive Behavior in a Group


Conflict resolution dealing with difficult people

ACTIVE LISTENING


Case study application

Case Study: Application


Dealing with difficult people what will you do

Dealing with Difficult People:What will you do?

Identify the issues in the case.

Identify strategies that the President could use. Talk about the positives and negatives of each strategy.

Role play the situation. 1 member of the group should be the President, l member of the group should be the other member, and the rest of the group should serve as observers. Remember to put yourself in the situation and try to respond as you would in life not on TV! Observers: write down what you observed. What went well? What didn’t go as well?

Discuss the role play: 1) what went well, 2) what could be improved 3) suggestions


References

References

  • Beebe, S.A., Beebe, S.J., & Ivy, D.K. (2007). Communication: Principles for a lifetime. New York: Person.

  • Cohen, L., Davis, R., & Aboelata, M. (1998). Conflict resolution and violence prevention: From misunderstanding to understanding. The fourth R, 84, 1-15.

  • Davis, M. Stress & Relaxation Workbook. California, Harbinger Publications.

  • http://www.mindtools.com

  • Komives, S.A., Woodard, D.B. Jr., & Associates. (2003). Student Services: A handbook for the profession, 4th ed. San Francisco: Jossey-Bass

  • Rothwell, D. J. In Mixed Company: Small Group Communication, Harcourt and Brace publishers


Questions

Questions?


  • Login