Geospatial Fusion....
This presentation is the property of its rightful owner.
Sponsored Links
1 / 30

Geospatial Fusion.... What it means to a Customer Service Enterprise? PowerPoint PPT Presentation


  • 80 Views
  • Uploaded on
  • Presentation posted in: General

Geospatial Fusion.... What it means to a Customer Service Enterprise? Mahdi Yagoob Yousef - BEng, CEng, FIET, FBSE, MIEEE. Background.

Download Presentation

Geospatial Fusion.... What it means to a Customer Service Enterprise?

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Geospatial fusion what it means to a customer service enterprise

Geospatial Fusion....

What it means to a Customer Service Enterprise?

Mahdi Yagoob Yousef- BEng, CEng, FIET, FBSE, MIEEE


Geospatial fusion what it means to a customer service enterprise

Background

Geospatial Fusion fuses the information, applications and processes of an enterprise into a seamless architecture and world class offering. Geospatial Fusion extends the value of legacy systems, GIS, investments in operational and engineering data and enterprise business applications by enabling cross functional integration and creating spatial business and operational intelligence.


Geospatial fusion what it means to a customer service enterprise

Fault Management System

Asset Management System

Custom Application

Custom Application

Asset Data Edit Database

AssetDatabase

Fault Database

CRM

Disjointed Development Over the Years

Having each of these different departmental systems is not wrong in and of itself, provided they are not left as silos.

A strategy is needed to bridge the gap between them, allowing an organization to benefit from their combined value.

Manage CustomerCalls

Needs

(Business Processes)

Manage Faults

Manage Assets

Update Data

Tools

(Applications)

Resources

(Data)

Information Silos Have been Created


Overtime solution architecture

Overtime Solution Architecture


Geospatial fusion what it means to a customer service enterprise

Supplier Strategy

Changing the Geospatial Paradigm

Comprehensive Solutions for Vertical Markets

Solutions and Services

Domain Expertise

Utilities & Communications

Transportation GIS

Defense

Dispatch & Public Safety

Land Records and Hydrology

Technical Services

Data Migration across platforms

Thematic Mapping

Managed GIS Services

Subscription based GIS Services

GIS Analysis & Workflow Management

Photogrammetry and Imaging

LIDAR Data Processing

Aero-triangulation

3D Terrain Modeling

True Orthophoto Creation

Digital Cartography

3D Terrain/Surface Modeling

Solutions and Services

Geospatial FusionTM Solutions

Industry-specific Solutions

Mobile Geospatial Solutions

Workflow Management

Geospatial Business Intelligence

Spatial Visualization

Business Process Analysis

Integration of disparate Geospatial

and Non-Geospatial Databases

Platform-neutral Implementations

Usability Enhancement

High-end Consulting Services

Domain-specific Solution Architecture

Requirements Analysis

GIS Data Modeling and Security

Work-flow Analysis and Design

Integration Strategy

Process re-engineering

Defense

Transportation

Government

&

Infrastructure

Utilities

&

Telecom

Rolta Geospatial Fusion - Enterprise GIS Integrator

TM

Rolta OnPoint TM

Rolta iPerspective TM

Rolta Periscope TM

Other Rolta IP/Toolkits

Platform-neutral Interfaces

Oracle

Enterprise

Asset

Mgmt

ESRI

Arc/GIS Server

Shape

Geodatabase

Minar & Minar

Telcordia

Intergraph

Geomedia Webmap

Geomedia GeoMedia Pro

G/Technology

FRAMME

Others

Map Connectors

MapInfo

Microstation

Autocad

Oracle Spatial

SQL Spatial

Smallworld

Cadcorp

Virtual

Earth

SAP

Rolta

GIS Framework

Database

Connectors

For

Heterogeneous

platforms

ERP

Azteca

Asset

Mgmt

Google

Comprehensive Services

Comprehensive Services

OGC

Others

Business

Intelligence

Pictometry

Data Service

Providers

Business Application

Connectors

Database

Connectors

Integration with GIS Platforms

Standards

Relational and other Databases

Microsoft Access, Sybase, SQL Server, DB2, + 100s of other database

Rolta Photogrammetry Suite

Rolta Imaging Suite

Data Capture, Analysis, Image Manipulation and Photogrammetric Mapping Solutions


Geospatial fusion what it means to a customer service enterprise

Geospatial Fusion


Information dashboard

Information Dashboard

We’ve all seen television news screens like this.

  • They include:

  • Video News Coverage

  • News Headlines

  • Time

  • Weather Forecast

  • Sun rise/set times

  • Traffic Videos

  • Exchange Rates

  • Sport schedules and scores

  • Stocks……. Etc.

The display is designed to give us a broad scope of what’s important...at a glance,

“What will be important for us to know before we proceed with our day?”


What is onpoint

What is OnPoint?

Business System Databases

…And The Stuff You NeedIs Way Over Here…

Geodata

Asset

Management

Other useful Data

PIMS

How Do You “Pull It All Together?”

…And Over Here.

Microstation

PDF

Word

You’re Over Here...

Documents and Drawings

User


What is onpoint1

What is OnPoint?

Business System Databases

You Have Content Providers

  • ArcIMS and ArcGIS Server for Geographic Data

ArcIMS

ArcGIS Server

Other useful Data

Asset

Management

PIMS

Geodatabase

  • Other Business Systems for their data

Other

Business

Systems

  • Document Viewers & Document Management Systems for file based content

Microstation

Word

PDF

It All Keeps You Very Busy.

!

Document Viewers

Documents and Drawings

Document Management

System

User


What is onpoint2

What is OnPoint?

Business System Databases

Now…

How Does This Change With OnPoint?

ArcIMS

  • Geographic Data still comes through ArcIMS or ArcGIS Server

  • You can tie it all together with OnPoint.

  • You can also include subscription data…

ArcGIS Server

LIMS

(Observation

Data)

Asset

Management (Ellipse)

Geodatabase

PIMS

Virtual Earth

Google Earth

Other

Data

  • …or OGC content.

  • Not only that, but a wealth of OnPoint functionality out of the boxlet you do so much more without any programming

  • Business System Data Can Come Direct…

Other

Business

Systems

  • …or by interaction with the Business System.

  • Documents Can Come Direct…

  • …or through your Document Systems

Microstation

Word

PDF

Document Viewers

Virtual Earth

Documents and Drawings

Google Earth

Document Management

System

OGC-WFS

MapPoint

User

OGC-WMS


Geospatial fusion what it means to a customer service enterprise

Achieving Enterprise Efficiency


Database after enterprise data model

Database - After Enterprise Data Model

Custom Application

Custom Application

ORMS

AMS/FM

Corporate Databases

Overall Enterprise Data Model

Updated Wood Pole Data

Manage Customer Meters

Manage System Outages

Manage Distribution Assets

Needs

(Business Processes)

Tools

(Applications)

Distribution Network Asset Connectivity

Resources

(Data)

Distribution Network Wood Poles

Distribution Network Assets

Distribution Network Meters

Distribution Network Wood Poles

Distribution Network Assets

Distribution Network Asset Connectivity

Distribution Network Meters


Geospatial fusion what it means to a customer service enterprise

Geospatial Fusion

Users

Water

Resource

Google

GeoSpatialFusionTM

Asset

Management

Virtual Earth

Financial

DocumentManagement

System

Microstation

Word

Environmental

PDF

GIS

ESRI

GIS

Intergraph

GIS

Others


Application example

Application Example

In a typical portal, the user would login,

...then begin by selecting a theme area available to them.

We’ll continue this example, with the user selecting BUILDING PERMIT.

SURVEY

Topographic

Hydrographic

Cadastral

BUILDING

PERMIT

CUSTOMER

SERVICE

PROJECT

TRACKING


Demonstration example sharepoint integration

DemonstrationExample - SharePoint Integration

  • Selecting BUILDING PERMIT takes the user to a screen filled with details pertinent to building permits

  • Map with active building permits (an OnPoint Web-Part)

  • List of all permits

  • Bar chart of permit types

  • Pie chart showing permits per municipality


Demonstration example sharepoint integration1

DemonstrationExample - SharePoint Integration

The user may choose to select a number of permits...

...and then close them.

Search

Actions

ID

Type

Location

Municipality

Status

Inspector

Edit Permit

Plumbing

Abu Dhabi

Close Permit

Close Permit

Open

Abdullah

Clear Results

Apply

Apply

Exit

Result

Found 17 records that match your criteria.


Demonstration example sharepoint integration2

DemonstrationExample - SharePoint Integration

The user may choose to select a number of permits...

...and then close them.

Changes are immediately reflected in the other panels of the dashboard.


Example real estate valuation

Example – Real Estate Valuation


Geospatial fusion what it means to a customer service enterprise

Value of Real Estate Sales BHD M

% Distribution of Real Estate Sales

Price Fluctuation over time

BHD PER FOOT

01 02 03 04 05 06 07 08 09 10 11 12


Geospatial fusion what it means to a customer service enterprise

Example – Survey Operations Performance


Geospatial fusion what it means to a customer service enterprise

Performance of Survey Operations

Statistics of Survey Jobs by Month


Geospatial fusion what it means to a customer service enterprise

Example – Customer Calls Handling Performance


Geospatial fusion what it means to a customer service enterprise

Class-1 Class-2 Class-3 Class-4 Class-5 Class-6

Registration Jobs in Progress

Number of Registration Jobs


Geospatial fusion what it means to a customer service enterprise

Case Studies


Example

Transportation

Example

Dubai Roads & Transport Authority

On Their Public Site:

On Their Internal Site:

  • Customers can of course examine the routes and stops

  • They may also want to check out what the stations look like

  • Or find a parking spot

  • Staff can manage asset information

  • And bring up engineering drawings associated with those features


Example1

Local Gov

Utilities

Example

City of Cambridge, Ontario Canada

In Cambridge, they have an impressive integration between IBM’s Maximo Asset Management System, and their web-GIS

  • Staff get a full picture of their operation

  • By clicking on job tickets, they can map them

  • And generate a print/plot


Example2

Economic Development

Example

Georgia Power

Have They Been Successful?

...Consider These Statistics...

  • Use

  • Number of Internal Users - 40

  • Average number of visits per month - 9700

  • Business Impact(June – December 2008)

    • Customer:

    • SelectGeorgia provides executives, who are considering moving or a establishing their business in Georgia, a chance to see the characteristics and estimated costs of building properties or location sites through a virtual, user customizable, web-based system.

    • Financial:

    • More than $1.3 billion in new capital investment to the state

    • More than 5,800 new jobs for Georgians

    • Positive impact on Southern Company revenues 

    • Operational:

    • 75% reduction in related software maintenance

    • 70% reduction in Community and Economic and Development organization’s maintenance labor

Although it’s a utility, Georgia Power has a significant Economic Development presence, and is the primary site for investors considering Georgia

  • They have an amazing site that pulls together data from numerous sources; factors the investor must consider when looking for a suitable site

  • The investor narrows their search, and print reports that detail those factors


Example3

Waste Management

Environment

Example

Solid Waste Authority

In West Palm Beach Florida, the Solid Waste Authority has the challenge of monitoring the environmental impact of waste disposal

  • A mountain of data must be monitored in a spatial context

  • Trends must be analysed, and reported on, and submitted to the US Federal Department of Environmental Protection (FDEP)


Example4

Provincial/State Government

Example

Ontario Ministry of Municipal Affairs

At the Ontario Ministry of Municipal Affairs in Canada, data is examined from over 400 municipalities

  • Factors such as financial health, demographic trends, service availability, and landuse related concerns are examined

  • Data isn’t simply examined as-is. It’s analyzed in context with features in proximity.


Geospatial fusion what it means to a customer service enterprise

Thank you

Mahdi Yousef [[email protected]]

www.rolta.com


  • Login