Steps to Success

1. Steps to Success COS 4860 Bruce K. Barnard

2. Steps to Success • Be Prepared • What is the objective? • Research • Environment (internal & external)

3. Steps to Success • Interview Effectively • Ask questions (who, what, where, when, how, why) • Identify the organizational culture Learning is more about asking the right questions than knowing the right answer!

4. Steps to Success • Gain trust • Be honest & open • Avoid hidden agendas • Honor commitments and guidelines • Respect confidentiality

5. Steps to Success • Listen! • Use the empathic listening model • Listen • Paraphrase • Empathize • Question • Listen

6. Steps to Success • Commit to Quality • Evaluate your performance • Improve your skills • Be open to feedback

7. Steps to Success • Communicate Intentionally • Respond to diverse learning styles and approaches to issues • We respond to the client’s preferred style not our own!

8. Steps to Success • Focus on our clients • Communicate • Demonstrate concern • Understand needs • Probe for problems in communication • Take a big picture view

9. The Central Question • Who is responsible for the performance and results of the team?

10. 10 Steps to Team Success (Rees, 1997) • Focus the Team • Get acquainted • Write a charter • Begin documentation

11. 10 Steps to Team Success (Rees, 1997) • Assign Roles • Review team functions • Assign roles • Clarify responsibilities

12. 10 Steps to Team Success (Rees, 1997) • Establish guidelines • Review healthy team behaviors • Decide team guidelines • Add to team charter

13. 10 Steps to Team Success (Rees, 1997) • Plan the work • Lay out major goals • Break into tasks • Schedule asks • Assign responsibility

14. 10 Steps to Team Success (Rees, 1997) • Do the work • Meet regularly • Update action items • Communicate • Address problems

15. 10 Steps to Team Success (Rees, 1997) • Review team performance • Complete evaluation • Discuss • Decide actions

16. 10 Steps to Team Success (Rees, 1997) • Complete the work • Aim for completion • Overcome problems • Document results

17. 10 Steps to Team Success (Rees, 1997) • Publish the results • Set communication goals • Plan the communication • Present/publish

18. 10 Steps to Team Success (Rees, 1997) • Reward the team • Celebrate milestones as a team • Recognize the team in the organization

19. 10 Steps to Team Success (Rees, 1997) • Move on • Disband • Restructure • Renew

20. Traditional Individual work is clearly defined Competition among individuals “This is my job” Team-Based Team performance is clearly defined Collaboration among individuals Competition among teams “This is our job” Outcomes

21. Decision-Making • Minority Decisions • Majority Decisions • Unanimous Decisions • Consensus Decisions

22. Decision-Making • Minority Decision • No time to draw people into the process • Only a few people are affected • The group assigned decision-making to an individual or subgroup

23. Decision-Making • Minority decision advantages • Quick and efficient, especially for non critical decisions • Capitalizes on knowledge and experience of the decision-maker • Minority decision disadvantages • Lack of commitment to the decision

24. Decision-Making • Majority decision advantages • Quick and efficient • Works for very large groups • Expedient for decisions not affecting process • Majority decision disadvantages • Winners/losers • Can promote conflict & alliances

25. Decision-Making • Unanimous decision advantages • Commitment to decision • Unanimous decision disadvantages • Quick, unanimous decisions can lead to poor decisions • Group think

26. Decision-Making • What is consensus? “A state of mutual agreement among members of a group where all legitimate concerns of individuals have been addressed to the satisfaction of the group”. Saint and Lawson

27. Decision-Making • How do we reach consensus? • Share goals, needs, and ideas • Debate, organize, and prioritize • Construct a solution or decision together

28. Decision-Making • Consensus decision advantages • Highest level of commitment • Each consensus decision creates fertile ground for the next • Consensus decision disadvantages • Can be time-consuming and difficult

29. Decision-Making • Advantages of consensus • Disadvantages of consensus

30. Evaluation • What are we doing well? • What do we need to stop doing? • What do we need to start doing? • What do we need to do more of? • What do we need to do less of?

31. Tasks • Coordinating the team • Keeping the team focused on tasks • Keeping the team focused on working together as a team • Facilitating meetings • Documenting • Supporting the team within the organization

32. Tasks • Collaborating and reaching consensus • Communications with team members • Communicating with people outside the team • Contributing to the team effort • Seeking resources and support

33. Formal Roles • Team leader • Team facilitator • Team member • Team sponsor (mentor, advisor, coach) • Team recorder

34. Clarifier Compromiser Consensus Taker Encourager Opinion Seeker Follower Gatekeeper Intitiator Orienter Reality tester Standard Setter Summarizer Harmonizer Information Seeker Informer Informal Roles