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Keeping Your Cultural Changes Alive and Well: Did your FISH Stick to the Can Do Attitude ?. Prepared by Jim Messina, Ph.D. What is your Vision for Cultural Change in your Organization?. Does Having A Can DO Attitude mean for you: Choose your attitude Be there Make their day Play

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Keeping Your Cultural Changes Alive and Well: Did your FISH Stick to the Can Do Attitude ?

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Keeping Your Cultural Changes Alive and Well: Did your FISH Stick to the Can Do Attitude?

Prepared by Jim Messina, Ph.D.


What is your Vision for Cultural Change in your Organization?

Does Having A Can DO Attitude mean for you:

  • Choose your attitude

  • Be there

  • Make their day

  • Play

  • Provide Legendary Service

  • Develop Raving Fans


Keeping your efforts alive!

  • The challenge in changing your organizational culture to increase your productivity and profitability is to move from External Energy to Internal Energy

  • Reality is that novelty brings excitement but once a “new” way of working is underway-gravity pull of the “old” way begins and you can fall off


External vs. Internal Energy to Sustain Change!

  • Initially “novelty” is an adequate source of energy but it is external

  • But over time a deeper more sustainable source of energy must be found which must be internal to the people and the organization!

  • What does it take to sustain your vision for your organization’s cultural change?


Vision Moments

  • A vision comes alive by identifying and bringing to life possibilities that are always present but never acted upon until now!

  • These become “vision moments” once they take action

  • Your own vision must be

    • Focused

    • Specific

    • Personal

  • You find your own vision through conversations by identifying the philosophy and your place within the vision


Have conversation about the Vision with your staff!

  • What are we creating here with our precious life energy?

  • To what are we committed?

  • What is our personal role inside the vision?

  • What is at stake for us?

  • What does success look like?

  • How will we support each other in keeping from backsliding

  • Ask deep questions about work that get people to pause and think about what they do and the way they do it!


You must havereal andfierce conversations

  • Real: they must be authentic and not just pretense or posturing

  • Fierce: the amount of time you spend at work makes these conversations vital to a satisfying life for you and your staff and coworkers


COMMIT to IT

  • You must FIND IT! By personalizing the Vision!

  • You must personalize the vision for the renewed culture in your organization or it just remains external to you and it is not internalized

  • By personalizing the vision as your own, you have given the vision sustaining energy which will ground you as you have conversations with your workers about the vision

  • You must commit to the vision as if it is your own vision


What is FINDING IT?

  • Finding it is having conversations with your team as to what it takes to personally commit to the vision and how to personalize it for themselves

  • It requires weekly face to face meetings in which these vision conversations are conducted

  • These conversations help you and your team discover and rediscover the unique vision which your organization is pursuing for itself


BE IT!

  • LIVE IT! Grab Opportunities to BE IT!

  • Once you are clear about the vision for your organizational culture, opportunities to live it will become more obvious

  • These opportunities to live the vision are called: vision moments

  • Vision-sustaining energy builds as you live as many vision moments as you can!

  • You must LIVE THE VISION in your life in the organization and don’t wait for others to make it happen! BE THE VISION FOR OTHERS!


What is BE IT?

  • Living it is spontaneous creativity fueled by a strong commitment to the vision

  • In committing to something big, you see opportunities you might have otherwise missed

  • You become open to opportunities to live the vision whenever and wherever you can and recreate it every day by the way you live at work

  • It is you “being” the vision when you do the work of your organization which makes the vision live!


COACH IT!

  • Coaching is feedback you give to each other on your team

  • By “calling each other” on when you or your coworkers are not being true to your vision, keeps your vision alive!

  • You coach to keep the vision alive and not to go on some “power trip” which is ego satisfying

  • You coach about

    • How you do your work

    • The way the team works together

    • What is in the best interest of the customers and team


What is Coaching?

  • Evidence that you have taken your responsibility seriously-because it is hard to coach

  • It is done by those who are deeply committed to making your organization great-not just good!

  • You demonstrate your commitment to the vision by coaching

  • You also demonstrate your commitment to the vision by allowing others to coach you

  • It is the glue that holds your team together

  • It is the fuel for little corrections that keeps the light of the vision burning bright

  • It can be the stimulus for little innovations that reinvent you and your organization


You must become the PATHFINDER for your Vision

  • Your organization’s vision is unique to your organization so you cannot borrow steps that other organizations have taken to make them work for you

  • You must “STEP OUT” and find your own path to make your vision become real!

  • You must chose methodology that you and your team feel comfortable with as being uniquely your own

  • It takes courage to take the risk to create your own vision path

  • It takes courage to go down a path filled with uncertainty and unknowns


Challenge each other to Acquire the Can Do Attitude

  • Challenge your organizational staff members to begin to have regular conversations on such topics as:

  • When in your workday do you know you are living the vision?

  • What is the experience we are trying to create for one another and our customers?

  • How do you personalize this vision?

  • How can we support each other in keeping our new vision and way of working alive and well?


Taking Action is Living the Commitment to Your Vision

  • To keep the vision alive each member of the team must commit to living the vision every day on the job

  • Each member must be it by personalizing the vision as his or her own vision when at work

  • Members much coach one another in the vision and how to live the vision

  • You must COMMIT-BE IT-COACH IT


References

  • FISH! A Remarkable Way to Boost Morale and Improve Results (2000) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York

  • FISH! Tales Bite-sized Stories. Unlimited possibilities (2002) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York

  • FISH! Sticks Make Change Stick (2003) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New York

  • FISH for Life (2004) by Stephen C. Lundin, Ph.D., John Christensen and Harry Paul, Hyperion Books, New York

  • When Fish Fly: Lessons for Creating Vital and Energized Workplace from the World Famous Pike Place Fish Market (2004) by John Yokoyama and Joseph Michelli, Hyperion Books, New York

  • Catch! A Fishmonger’s Guide to Greatness: Stop Floundering and Become More Effective in Your Life and Work (2004) by Cyndi Crother and the Crew of World Famous Pike Place Fish, Berrett-Koehler Publisher, San Francisco, CA

    Where can you get the Fish books? http://www.fishphilosophy.com

    Graphics come from http://www.charthouse.com/ecards.asp?whoenter=


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