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eLearning for Canadian Law Enforcement /Public Security

eLearning for Canadian Law Enforcement /Public Security. Project Overview. The Canadian Police Knowledge Network contracted The Competency Group to develop a strategy to evaluate the long-term effects of their eLearning courses on workplace performance and organizational return on investment.

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eLearning for Canadian Law Enforcement /Public Security

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  1. eLearning for Canadian Law Enforcement /Public Security

  2. Project Overview The Canadian Police Knowledge Network contracted The Competency Group to develop a strategy to evaluate the long-term effects of their eLearning courses on workplace performance and organizational return on investment.

  3. Project Activities • Reviewed existing CPKN pre- and post-test methodologies. • Reviewed existing CPKN general course satisfaction surveys. • Completed Kirkpatrick Evaluation Level 3 of several eLearning courses • Completed phone surveys with course participants • Compared effectiveness of RADAR classroom training to online RADAR training • Developed framework for future Kirkpatrick Evaluation Level 4

  4. Kirkpatrick Model of Evaluation • Level One: Student Reaction • Level Two: Student Learning • Level Three: Change in Behaviour • Level Four: Organizational ROI

  5. The Results Course Evaluations

  6. Courses • Conducted evaluation of the following CPKN eLearning courses: • Critical Incident Stress Management / Critical Incident Stress Management – First Responders • Preventing First Responder-involved Collisions / Preventing Officer-involved Collisions • RADAR Refresher Training: Stationary / RADAR Refresher Training: Stationary/Moving

  7. Survey Respondents

  8. Student Reaction LevelOne

  9. StudentReaction • 85.2% of all survey respondents either strongly agreed or agreed with the statement: I want to take more CPKN eLearning courses in the future.

  10. Student Learning Level Two

  11. Pre- and Post-Test Results

  12. Change in Behaviour Level THREE

  13. Confidence Before & After Completing Course

  14. Confidence Before & After Completing Course

  15. Critical Incident Stress Management Participants: 341

  16. Preventing Officer-involved Collisions/Preventing First Responder-involved Collisions Participants: 627

  17. RADAR Refresher Training: Stationary and Stationary/Moving Participants: 48

  18. RADAR Refresher Training: E-learning vs. Classroom

  19. RADAR Refresher Training: E-learning vs. Classroom

  20. RADAR Refresher Training: E-learning vs. Classroom

  21. RADAR Refresher Training: E-learning vs. Classroom

  22. RADAR Refresher Training: E-learning vs. Classroom

  23. RADAR Refresher Training: E-learning vs. Classroom

  24. Organizational Return on Investment LeveL FOUR

  25. Level Four Evaluation Framework • Conduct quantitative measurement of performance targets and savings • Estimate project dollar value of performance management • Conduct quantitative assessment based on learning objectives • Conduct mathematical cost-benefit analysis

  26. Conclusions • 84% of survey respondents agreed or strongly agreed that eLearning courses are an effective way to learn. • 85.2% of survey respondents would be willing to take additional online courses offered by the Canadian Police Knowledge Network.

  27. Thank you!

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