USPS Mail Entry Payment Technology Pritha Mehra, Vice President of Mail Entry Payment Technology

1. USPS Mail Entry & Payment TechnologyPritha Mehra, Vice President of Mail Entry & Payment Technology February 22, 2012

5. Intelligent Mail Support

6. Full Service Improvements Work Open Issues with PostalOne! User Group Streamline Business Customer Gateway/Registration Streamline Mailer Identification � MIDs, CRIDs, Permits Working with Vendors to Identify Turnkey Solution Opportunities Improve Full Service Electronic Solutions eDOC, Cancel, Error Handling, Feedback Minimize small/mid-size mailer testing Local Grassroots education and Onboarding Support

8. Introduction to eInduction

9. eInduction Components Electronic Information (PostalOne!) Mail.dat 11-2 or higher Mail.XML 9.0c or higher Unique Container Barcodes (IMCBs) Destination (Locale Key) eInduction indicator Postage Payment (PostalOne!) FIN or FPP status MLOCR mailers � Authorized MID?

10. eInduction Components Create an Appointment (FAST) Linkage to content (IMcb) is optional at SV facilities Linkage to content (IMcb) is optional at Non - SV facilities eInduction solution available at Non-SV site if linkage performed Scan Scan Scan! (Surface Visibility) Containers are scanned at destination Postage Validated Correct location Containers treated individually

11. Currently eInduction is currently being piloted at the Tampa L&DC, Chicago NDC, Dulles P&DC In parallel with the paper PVDS process Testing systems (PostalOne!, Surface Visibility, FAST) Validate induction processes

12. eInduction - Key Milestones

13. Resources RIBBS: eInduction Guide for Mailers: https://ribbs.usps.gov/intelligentmail_guides/documents/tech_guides/eInduction_Guide_for_Mailers.pdf Kelly.E.Lorchick@usps.gov � Customer Service Support Analyst Garrett.M.Hoyt@usps.gov - Manager, Streamlined Mail Entry

20. Limited and disparate customer account management and access Limited payment features and options across products, channels New account application required for each product / service Account opening and update processes are manual No integrated view of USPS spend and limited reporting for customers Limited and Disparate Account Management and Access Separate account must be opened for each product or service Account opening processes are manual, lengthy, and often in person Customers are unable to self-manage accounts across all entry points Inconsistent and Inconvenient Customer Experience Payment method and channel is determined at the product level Different payment methods often required for USPS products and services Customers must interact with multiple customer care support centers to resolve payment related issues Customers are unable to store multiple payment methods for future transactions Emerging payment technologies cannot be supported Restricted Financial Management and Reporting Customers are unable to view all products and related payment transactions in a single report or statement Multiple payment records Operational Inefficiency Redundant support staff Manual reconciliation processes Inconsistent financial control policies Revenue lost due to fraud Limited opportunity for USPS to drive revenue utilizing customer payment analytics Segmented view of customer�s activities and spend Insufficient transaction analysis and reporting Weak trend and loyalty analysis at market segment levels Limited and Disparate Account Management and Access Separate account must be opened for each product or service Account opening processes are manual, lengthy, and often in person Customers are unable to self-manage accounts across all entry points Inconsistent and Inconvenient Customer Experience Payment method and channel is determined at the product level Different payment methods often required for USPS products and services Customers must interact with multiple customer care support centers to resolve payment related issues Customers are unable to store multiple payment methods for future transactions Emerging payment technologies cannot be supported Restricted Financial Management and Reporting Customers are unable to view all products and related payment transactions in a single report or statement Multiple payment records Operational Inefficiency Redundant support staff Manual reconciliation processes Inconsistent financial control policies Revenue lost due to fraud Limited opportunity for USPS to drive revenue utilizing customer payment analytics Segmented view of customer�s activities and spend Insufficient transaction analysis and reporting Weak trend and loyalty analysis at market segment levels

21. Payment Improvements USPS is moving ahead with plans to modernize its payment infrastructure Centralized Account interim solution will make it easier for customers to manage CAPS accounts and make payments Enterprise payment will provide a permanent set of enhanced account management and payment capabilities Our goal is to improve customer satisfaction and make it easier to do business with USPS

22. Allow Full-Service Mailers to mail anywhere with a single permit for a postage payment method Customer may use a PI permit (MT & PC at a later date) issued from a PostalOne! BMEU site at any other PostalOne! BMEU site for mailings where Full-Service pieces constitute 90% or more of the mailing without payment of an additional permit imprint fee or annual presort fee at the other site(s). Applies to First-Class, Standard, and Bound Printed Matter mailings that contain 90% or more Full-Service pieces Local Permit Number or Company Imprint indicia may be used at any location. Customer permit/account information will be accessible from any PostalOne! site. Fee Payments Annual Fees - Ability to waive annual presort fee by permit if the number of Full-Service pieces in every mailing is 90% (configurable) or above. Centralized Accounts in PostalOne!

23. Future Enhancements �Universal-view� of customer spend See all payment information and transaction history Analysis and reporting Consolidated customer accounts Payment profile where customers may store payment information, and assign a payment method for a particular product or service Uses national payment account number Authorization controls for access set by corporation Enhanced account features Customer directed 24/7 online access User friendly online application process Funding supported with ACH debit Notifications such as auto replenish and low balance notification Fraud & Risk Management (OFDA) Additional security for ACH transactions, account creation and takeovers Provides for multi-factor authentication Allows multiple user access to a payment account