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Mail Entry and Payment Technology

Mail Entry and Payment Technology. MTAC Pritha Mehra VP Mail Entry & Payment Technology February 17, 2011. Agenda. Overview of Strategic Vision Challenges - Mail Entry and Payment Streamline Acceptance and Payment. Agenda. 2. Mail Entry & Payment Technology.

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Mail Entry and Payment Technology

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  1. Mail Entry and Payment Technology MTAC Pritha Mehra VP Mail Entry & Payment Technology February 17, 2011

  2. Agenda Overview of Strategic Vision Challenges - Mail Entry and Payment Streamline Acceptance and Payment Agenda 2

  3. Mail Entry & Payment Technology Leverage Technology to improve customer experience through innovative and seamless mail entry and payment solutions • Simplify and automate the mail acceptance process • Expand Mail Entry Access • Convenient and Flexible Payment Solutions • Integrated customer support and feedback • Increase Value Proposition from Intelligent Mail 3

  4. Entry Challenges • Onerous on-boarding process • Manual, time-consuming Acceptance • Inconsistent Experience • Acceptance/Verification delays mail induction • Disparate customer support • SOX Challenges Procedural Travel Costs Time Too Complex and Costly Single Entry Channel for all Mailers Frustrated Customer Lacking Use of Technologies Manual & Hardcopy-based Processes 4

  5. Payment Challenges Payment Channel Payment Method Product PO Box Retail Unit • Limited Access • Multiple Touch-points • Multiple Accounts • Multiple Payment Records • Permit in Every Location Business Mail CAPS Service Center Corporate Express Mail Address Correction Invoice 5

  6. Post Office Post Office Post Office Post Office Entry & Payment Challenges • Another form – another account; • If I want another postage method (Meter/PC) • If I want to use another office • Costly/complex • Must apply in person • Separate fees • Multiple account numbers to track P# 2498 Fairfax VA P# 7235 Balt MD P# 100 Wash DC 6

  7. Streamline Entry & Payment • Easy Payment • Online Tools & Self-Service Kiosks • Automate Acceptance & Verification • Enhanced Intelligence & Feedback • Centralized Automated Support • Optimize Network 7

  8. Easy Payment • Universal Payment Account • Eliminate the need for a separate account in every origin mailing location or for every product and service • Pay for multiple USPS products and services via Universal account • Low Cost and Flexible Funding & Payment Options • Flexible payment delivery – online or across the counter Centralized Account / Payment Account ID (PAID) Centralized Account / Payment Account ID (PAID) Payment Options: ACH Debit, Trust, Credit Card, PayPal, Bill Me Payment Options: ACH Debit, Trust, Credit Card, PayPal, and Invoicing Later CONFIRM CONFIRM PO Box PO Box Subscription Subscription Account Account Meter Account Meter Account Express Mail Express Mail Click N Ship Click N Ship Business Mail Business Mail Account Account (Permit) (Permit) 8

  9. Post Office Post Office Post Office Post Office Easy Payment • Mailer creates customer profile (CRID) • Mailer creates payment profile (PAID) • Mailer selects Postage Methods • Mailer selects Funding Methods • Mailer accesses products/service 12345 Fairfax VA 12345 Balt MD 12345 Wash DC 9

  10. Easy Payment • Validate Migration Approach • Migration Strategy to PAID account • Mailers will no longer need local Accounts • Permit, PC/MT • Ghost • ADDPOS • Postage Due 10

  11. Easy Payment • MTAC Workgroup 140 • Focus Groups • Provide Feedback on Payment Features & Options • Review Requirements • Validate Migration Approach • Develop Communications & Training 11

  12. Easy Payment Benefits • Faster “time-to-market” programs – Invoicing, Deferred Billing, and Loyalty Program • Reduce Costs around Account and Payment Management • Visibility across postage spend 12

  13. Automate Acceptance & Verification • Mailer Uses Online Features to Prepare Pieces • Kiosk Guides Mailer through Final Preparation & Payment • Captures mailing specifics • Validate Weights and Piece Counts • Generates simplified Manifest • Invoicing • Drop-Off 13

  14. Automated Reconciliation Automate Acceptance & Verification • Full Service Mailings: IMb barcodes, Electronic Manifest • eVS: IMpb barcodes, Electronic Manifest • Containers Scanned Upon Entry • Mailpiece scans count, verify addresses and delivery point Processing Scans Induction Scans 14

  15. Automate Acceptance & Verification • MTAC 138: eInduction • IMbc on all containers • Electronic Container Information Linked to Payment • Multiple Options: • eDOC • Full Service • Wizard • Consolidator 15

  16. MAIL WITH UNIQUE BARCODES Automate Acceptance & Verification Scan Based Invoicing Y a r d M g e e m e n t Scan and Count a F r • Reply Mail with IMb • Automate accounting & payment CENTRALIZED ELECTRONIC PAYMENT & ELECTRONIC RECONCILIATION 16

  17. Mail Prep. Information Induction Information In Process Information Delivery Prediction Mail Quality Information Financial Information Enhanced Intelligence & Feedback • Integrated Reports via Business Portal • View all transactions across Postal Service • From Inception to Delivery • Online and Push 17

  18. Centralized Automated Support • Customer support services that meet a dynamic mail supply chain • Centralized support services that are relevant to specific business needs • Timely, accurate, and relevant flow of information that enable appropriate supply chain decisions • Online mailing support tools • Online education and information • 24x7 Access to help – general information to mailing specifics 18

  19. Optimize Channel • Automate Processes • Expand access via automation, Kiosk, Post Office • Optimize facilities/resources at BMEUs/DMUs • Centralize support 19

  20. Benefits • 24X7 Account Management & Information Access • Flexible, Convenient Payment Options • Expanded Access • Standardized acceptance and verification processes • Lengthened Mail Production Cycles • Timely, accurate and consistent information regarding mail design, preparation rules, processes, and decisions • Timely decision support information for mailing quality performance 20

  21. Appendix 21

  22. Your Support • Look for your support in: • Agreements are Current • Access to Mail for Verification • Complete and accurate verification documents and Postage Statements, 8125s, 8017s 22

  23. Escalation Process • Escalation Process for General BMA • Local Post Office or Business Mail Entry Unit • District Business Mail Entry Manager • District Marketing manager • Area Marketing Manager • Mailers with Special Postage Payment Systems • Local Post Office or Business Mail Entry Unit • District Business Mail Entry Manager • District Marketing Manager • Business Mailer Support Analyst • Send the email to MailerSOXConcerns@usps.gov to have your issue addressed at the Headquarters level • FAST Help Desk: fast@usps.com1-877-569-6614. 23

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