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Financial Aid Information and Services for Students

Learn how to receive financial aid to pay your bill, explore available aid options, and understand the steps after being awarded financial aid. Contact our office for assistance.

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Financial Aid Information and Services for Students

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  1. Kimberly AdamsAssociate Director of Financial Aid

  2. TWU Financial Aid Office • Administration Conference Tower, Room 201 Monday – Friday, 8:00 a.m. to 5:00 p.m. • Contact us • Phone: (940) 898-3064 • Fax: (940) 898-3068 • Email: FinAid@twu.edu • Online Information - www.twu.edu/finaid/ • Financial Aid Advisors at each TWU campus. • Appointments can be made by calling the office.

  3. How Can I Receive Financial Aid to Pay My Bill? • Complete the following forms by the published deadlines. • Free Application for Federal Student Aid (FAFSA) • Complete the 2019-2020 FAFSA for using 2017 taxes • Use TWU School Code = 003646 • Use IRS Data Retrieval Process • Submit other forms as requested.

  4. What is available? • Go to https://www.twu.edu/finaid/types-of-aid/ and select a category: • Scholarships • Grants • Loans • Student Employment/Federal Work Study • Within each category you will find information about available awards, eligibility requirements, and if additional forms are required to apply for different aid programs. • Be sure to review the “Eligibility Requirements” section for information regarding what is needed and what must be maintained to continue qualifying for federal aid and state awards.

  5. What happens after I submit my forms? • You will receive periodic notices sent to your TWU email account listing missing documents or information. Your TWU email account is our primary source of communication to you. • You may refer to your Pioneer Portal for financial aid application, missing document, and award statuses. • After you have submitted all applications and documents, the Financial Aid Team will review your financial aid eligibility. • You will be awarded financial aid for which you are eligible on a funds-available basis.

  6. What happens after I am awarded financial aid? • An email will be sent to your TWU email account notifying you that you have a financial aid award. • Follow the instructions to view and accept or reject your awards through the TWU Pioneer Portal via WebAdvisor. • If you want to reduce the amount of a loan or other award: • Print the award letter • Mark the changes on the award letter • Send the signed award letter to the financial aid office.

  7. What steps do I take if I am awarded loans? • For Federal Direct Subsidized and Unsubsidized Stafford and Grad PLUS Loans, go to https://studentloans.gov: • Sign the Master Promissory Note • Complete Entrance Loan Counseling • For Parent Loans, the parent must: • Complete the PLUS Loan Master Promissory Note at https://studentloans.gov • Print and complete the TWU PLUS Request Form - http://www.twu.edu/finaid/forms • Loan funds cannot be released at the appropriate time unless all steps have been completed.

  8. Family Educational Rights and Privacy Act • The Family Education Rights and Privacy Act of 1974 (FERPA), protects personally identifiable information in student education records (such as the student’s name, address, financial records, and grades) from disclosure without the student’s signed, written consent unless such consent is not required by law. • Students may authorize person specific access to their education records (financial aid, academic, etc.) by completing an “Authorization to Release Education Records” form and returning to the Registrar’s Office. This form can be found at: www.twu.edu/media/documents/registrar/FERPA-release.pdf

  9. Glen RayDirector of Student Accounts & Bursar

  10. Office of the Bursar Admissions/Registration Bldg 304 Administration Drive, Room 101 PO Box 425439, Denton TX 76204 Phone: 940-898-3570 Fax: 940-898-3578 Email: payments@twu.edu • Window Hours: M-F, 9am – 5pm • Phone Hours: M-F, 8am – 5pm www.twu.edu/bursar

  11. Common Bursar Office Questions • What’s accepted as payment? • Where’s my bill? • How do I set up a payment plan? • How do I get my refund? • What’s fixed tuition?

  12. What are Accepted Payment Methods? • Credit/Debit Cards Online Only - 2.85% addt’l fee • MasterCard/VISA • American Express • Discover • Personal Check (unless past-due balance) • Cash • Money Order/Cashier’s Check • WebCheck (ACH) • Financial Aid Awards

  13. Where’s My Bill? Bills are not mailed>>access in Pioneer Portal

  14. One-time fees Due August 20

  15. What are my Payment Options? • Payment in Full • Full payment must be received by posted payment deadline. • Installment Payment Plan • Regular semester plan - 4 payments • Emergency Loan plan – 3 payments

  16. Fall 2019 Installment Plan • 25% down payment required • $25 installment fee included • Accepted financial aid used for down payment • Three monthly payments: • Sept. 15 Oct. 15 Nov. 15

  17. Fall 2019 Emergency Loan Plan • Designed for students awaiting financial aid processing • No down payment upon enrolling • $25 installment fee • Balance in three monthly payments: • Sept. 15 Oct. 15 Nov. 15

  18. Pay for Classes/Pay My Bill>Payment Plans

  19. How do I get my refund? > Make Refund Choice

  20. Fixed vs Standard TuitionCredit Hour Rates

  21. WELCOME TO TWU! Remember Payment Deadline is August 20th!

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