Employee Satisfaction Survey Results for 2008

1. Employee Satisfaction Survey Results for 2008 Presented by Human Resources

2. Major Areas of Interest • Organizational Structure and Stability • Communication • Training and Development • Reward and Recognition • Recruitment and Retention

3. Employee Comments • Morale is low due to closing programs. Employees are worried about their jobs • Continue looking for funding • Annual increase not just COLA • Improve Behavioral Health billing • Reopen the treatment facility at RPC • Seek more funding sources • Continue operation of current programs

4. Organizational Structure and Stability • Federal and State Grant submissions • Increasing client pay billing and streamlining billing process • Partnership with TCC (IT, Billing, RPC) • Golden Heart Project • Ralph Perdue Center Residential Program • Open house – May 28th • Open to clients – June 2nd • Enhanced Detox Facility • Ground breaking – June 3rd • Anticipated opening January 2009

5. Employee Comments • Communication with other programs • Get out Newsletter • Better Communication • Show employees the changes that are being implemented • Continual communication between TCC & Doyon • Ask employees before changes are made

6. Communication • New Website! – Active • Updated information and forms • Newsletter – Coming • Informational Meetings • General Staff Meetings • Management Meetings • Program Directors Meeting • Program/ Department Meetings • Special Meetings • Benefits Remember – HR has an Open–Door policy

7. Employee Comments • Inform new directors and new administrative assistants about new procedures • More training in other fields • Increase money for training • Tracking staff movement towards credentials

8. Training and Development • New Hire Orientation • Held monthly providing organizational information • Annual Training • April 9 & 10, July 24 & 25, October 17 & 20 • Supervisor Training • Currently coordinating • Specific specialty • HR assist with coordination • Ongoing training at staff meetings • HR and other guest speakers attend per request

9. Employee Comments • Recruit at Alaska Native/American Indian Events • Keep good employees and get rid of bad ones • Employee Incentive Programs • Annual raises not just COLA • Increase pay for degree requirements • Shorten hiring time

10. Recruitment and Retention • Recruited at AFN events and Alaska Job Fair • Continue to research for advertisement and recruitment at events • TCC and Doyon Conventions • World Eskimo Indian Olympics • Powwows • Tanana Valley State Fair • Compensation Package • Benefits (Medical, Dental, etc.) – 88% paid by employer • Short Term Disability – 100% paid by employer • Retirement Plan • AETNA EAP discount program • Wage increases, position advancement and training opportunities

11. Employee Comments • Restart Employee of the month • Acknowledge all FNA Programs

12. Reward and Recognitions • Employee appreciation • Annual Employee Picnic – July 18 • Annual Holiday Dinner – Dec 2008 • Programs/ Depts. - Celebrating FNA anniversaries, birthdays and professional days • Employee Recognition Program • New program starts September 2008 • Four times a year each Division will recognize one of their employees for an outstanding job • Behavioral Health • Early Childhood Division • Admin and Support Services

13. Please remember: • We appreciate you completing the survey. • Great comments and ideas. • All concerns are valid and important. • Some things we can change and others we can not but we are trying to make FNA a great place to work. • We will continue to make every effort in supporting FNA and our employees to help accomplish our mission.

14. Questions