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2008 Satisfaction Survey Results. Shalom House Inc. Maine. Residential Survey Rate of Return. Clark St. 87.5% O’Brion St. 83.3% Park St. 66.6% Wilson St. 28.5% Forest Ave. 87.5% Auburn/Read 47% CCSH 47.5% YCSH 40% ACTION 45.4%. What we do well:

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2008 satisfaction survey results

2008 Satisfaction Survey Results

Shalom House Inc.

Maine

residential survey rate of return
Residential SurveyRate of Return

Clark St. 87.5% O’Brion St. 83.3%

Park St. 66.6% Wilson St. 28.5%

Forest Ave. 87.5% Auburn/Read 47%

CCSH 47.5% YCSH 40%

ACTION 45.4%

residential survey trends 53 return rate 72 of 137 returned
What we do well:

19 of 47 positive comments wereabout the staff.

What we need to improve:

Leisure Activities

Cleaner Facilities

Transportation

Food

Residential Survey Trends 53% Return Rate 72 of 137 Returned
questions 1 residential survey
Questions 1Residential Survey
  • Approximately, how long have you lived at your current residence?

36% Less than 1 year

26% 1 to 2 years

8.3% 3 to 4 years

28% Over 5 years

1.3% No Response

questions 2 3 residential survey
Questions 2 & 3Residential Survey

2. I am satisfied with the residential services I receive from Shalom.

89% Strongly Agree/Agree

4.2% Unsure

1.4% Disagree/Strongly Disagree

3. I feel residential staff treat me with dignity and respect.

93% Strongly Agree/Agree

4.2% Unsure

2.8% Disagree/Strongly Disagree

questions 4 5 residential survey
Questions 4 & 5Residential Survey

4. The residential staff involves me in decisions which effect me.

82% Strongly Agree/Agree

10% Unsure

2.8% Disagree/Strongly Disagree

5. I am satisfied with the amount of help I get in making appointments with my dentist, doctor, psychiatrist, and other providers.

89% Strongly Agree/Agree

5.5% Unsure

5.6% Disagree/Strongly Disagree

questions 6 7 residential survey
Questions 6 & 7Residential Survey

6. I am satisfied with the amount of help I get from staff in addressing work or educational goals.

79% Strongly Agree/Agree

15% Unsure

5.6% Disagree/Strongly Disagree

7. I am satisfied with the progress I am making towards my goals on my service plan.

88% Strongly Agree/Agree

6.9% Unsure

5.6% Disagree/Strongly Disagree

questions 8 9 residential survey
Questions 8 & 9 Residential Survey

8. The residential staff here believe I can grow, change, and recover.

85% Strongly Agree/Agree

13% Unsure

1.4% Disagree/Strongly Disagree

9. If I had a friend or family member who needed this kind of service, I would recommend this residential program to them.

95% Strongly Agree/Agree

2.7% Unsure

1.4% Disagree/Strongly Disagree

question 10 residential survey
Question 10Residential Survey

10. I think this residential service helps me stay out of the hospital.

90% Strongly Agree/Agree

6.9% Unsure

1.4% Disagree/Strongly Disagree

ci survey trends 30 return rate 51 of 170 returned
What we do well:

28 of 34 positive comments were in reference to staff performance

What we need to improve:

Transportation

Time with Worker

CI Survey Trends30% Return Rate 51 of 170 Returned
questions 1 2 ci survey
Questions 1 & 2CI Survey

1. I am satisfied with the services I receive from Shalom House.

93% Strongly Agree/Agree

1.9% Unsure

3.9% Disagree/Strongly Disagree

2. My community integration worker treats me with dignity and respect.

95% Strongly Agree/Agree

3.9% Unsure

0% Disagree/Strongly Disagree

questions 3 4 ci survey
Questions 3 & 4CI Survey

3. My community integration worker involves me in decisions, which affect me

95% Strongly Agree/Agree

3.9% Unsure

0% Disagree/Strongly Disagree

4. I am satisfied with the amount of help I get from my community integration worker in making appointments with my dentist, doctor, psychiatrists, and other providers.

90% Strongly Agree/Agree

9.8% Unsure

0% Disagree/Strongly Disagree

questions 5 6 ci survey
Questions 5 & 6CI Survey

5. I am satisfied with the amount of help I get from my community integration worker in addressing work or educational goals.

79% Strongly Agree/Agree

15% Unsure

0% Disagree/Strongly Disagree

6. I know what goals are in my ISP.

88% Strongly Agree/Agree

9.8% Unsure

1.9% Disagree/Strongly Disagree

questions 7 8 ci survey
Questions 7 & 8CI Survey

7. I am satisfied with the progress I am making towards my goals on my service plan.

90% Strongly Agree/Agree

7.8% Unsure

1.9% Disagree/Strongly Disagree

8. My community integration worker believes that I can grow, change and recover.

89% Strongly Agree/Agree

9.8% Unsure

0% Disagree/Strongly Disagree

questions 9 10 ci survey
Questions 9 & 10CI Survey

9. If I had a friend or family member who needed this services, I would recommend this program to them.

93% Strongly Agree/Agree

3.9% Unsure

1.9% Disagree/Strongly Disagree

10. I think community integration services help me stay out of the hospital.

85% Strongly Agree/Agree

11% Unsure

1.9% Disagree/Strongly Disagree

guardian survey 48 returned 13 of 27 returned
Guardian Survey48% Returned 13 of 27 Returned
  • Are you satisfied with the housing the person under your guardianship receives from Shalom House, Inc.?

92% Yes

0% No

8% Not Applicable

  • Are you satisfied with the services from the list above, that the person under your guardianship receives from Shalom House?

100% Yes

0% No

0% Not Applicable

guardian survey
Guardian Survey
  • Does staff involve you in decisions regarding the person under your guardianship?

100% Yes

0% No

  • Do you feel you have been involved enough in developing the Residential/Individual Support Plan (RSP/ISP) for the person under your guardianship?

100% Yes

0% No

guardian survey1
Guardian Survey

5. Do you think staff believes the person under your guardianship can grow, change and recover?

84% Yes

8% No

8% No response

  • Do you feel the person under your guardianship is treated with respect and dignity by the staff at Shalom House?

100% Yes

0% No

guardian survey2
Guardian Survey
  • Is staff available to answer your questions?

100% Yes

0% No

  • Do you feel comfortable bringing up your concerns with staff?

100% Yes

0% No

guardian survey3
Guardian Survey
  • Are you satisfied with the assistance the person under your guardianship gets with doctors and medical visits?

100% Yes

0% No

  • Have you seen our Website at www.shalomhouseinc.org?

46% Yes

56% No

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