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Driving Business Value Through Back-Office Modernization Brent Maropis, CEO

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Driving Business Value Through Back-Office Modernization Brent Maropis, CEO. OVERVIEW. Driving Business Value Through Back-Office Modernization. INDUSTRY. Driving Business Value Through Back-Office Modernization. Consolidation of Communications and IT Services Capture greater wallet share

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Presentation Transcript
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OVERVIEW

Driving Business Value Through Back-Office Modernization

slide3

INDUSTRY

Driving Business Value Through Back-Office Modernization

      • Consolidation of Communications and IT Services
      • Capture greater wallet share
  • Channel Networks
      • Opportunity to attract new types of Agents
      • Channel sales continues to be critical
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NEEDS

Driving Business Value Through Back-Office Modernization

  • Fast & Flexible
      • Be first to introduce new Products, Services, Packages to market
  • Complex Billing Requirements
      • Billing, Rating, Reporting, Taxation, & Commissions
  • Cost Benefits
      • Lower risks with less manual processes & higher quality services
      • Focus on execution, not infrastructure
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VALUE

Driving Business Value Through Back-Office Modernization

  • Value of End-to-End
  • Revenue Opportunities

Drive Revenue

Improve Retention

Increase ARPU

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QUESTIONS

Driving Business Value Through Back-Office Modernization

  • What to Ask a BSS/OSS Provider?
  • How long has the company been in business?
  • What is the company’s management experience?
  • How long have they had a cloud Platform?
  • How will the core billing infrastructure adapt over time?
  • What is the software update & release process?
  • What is the support processes and SLA?
  • How is the Strategic Roadmap determined?
  • What are the integration capabilities and API library?
  • Is the company financial sound?
  • What is the Implementation process?
  • What’s their pricing structure and why?
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