Driving Business Value Through Back-Office
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Driving Business Value Through Back-Office Modernization Brent Maropis, CEO. OVERVIEW. Driving Business Value Through Back-Office Modernization. INDUSTRY. Driving Business Value Through Back-Office Modernization. Consolidation of Communications and IT Services Capture greater wallet share

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Driving Business Value Through Back-Office Modernization Brent Maropis, CEO

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Driving business value through back office modernization brent maropis ceo

Driving Business Value Through Back-Office Modernization

Brent Maropis, CEO


Driving business value through back office modernization brent maropis ceo

OVERVIEW

Driving Business Value Through Back-Office Modernization


Driving business value through back office modernization brent maropis ceo

INDUSTRY

Driving Business Value Through Back-Office Modernization

  • Consolidation of Communications and IT Services

  • Capture greater wallet share

  • Channel Networks

    • Opportunity to attract new types of Agents

    • Channel sales continues to be critical


  • Driving business value through back office modernization brent maropis ceo

    NEEDS

    Driving Business Value Through Back-Office Modernization

    • Fast & Flexible

      • Be first to introduce new Products, Services, Packages to market

  • Complex Billing Requirements

    • Billing, Rating, Reporting, Taxation, & Commissions

  • Cost Benefits

    • Lower risks with less manual processes & higher quality services

    • Focus on execution, not infrastructure


  • Driving business value through back office modernization brent maropis ceo

    VALUE

    Driving Business Value Through Back-Office Modernization

    • Value of End-to-End

    • Revenue Opportunities

    Drive Revenue

    Improve Retention

    Increase ARPU


    Driving business value through back office modernization brent maropis ceo

    QUESTIONS

    Driving Business Value Through Back-Office Modernization

    • What to Ask a BSS/OSS Provider?

    • How long has the company been in business?

    • What is the company’s management experience?

    • How long have they had a cloud Platform?

    • How will the core billing infrastructure adapt over time?

    • What is the software update & release process?

    • What is the support processes and SLA?

    • How is the Strategic Roadmap determined?

    • What are the integration capabilities and API library?

    • Is the company financial sound?

    • What is the Implementation process?

    • What’s their pricing structure and why?


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