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Empowerment at the Ritz-Carlton

Empowerment at the Ritz-Carlton. Keys to success for motivation. Feeling of equality between the president and the employees Both employees and customers are treated with dignity and respect Suggestions of all employees are taken seriously because they are in permanent contact with customers.

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Empowerment at the Ritz-Carlton

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  1. Empowerment at the Ritz-Carlton

  2. Keys to success for motivation • Feeling of equality between the president and the employees • Both employees and customers are treated with dignity and respect • Suggestions of all employees are taken seriously because they are in permanent contact with customers

  3. Keys to success • Providing the highest level service • Spending money is no problem to keep guests satisfied • Reconsidered investments are important for saving money (eg: recycling plan)

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