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ITS Predictability Project - DRAFT Services & Projects July 2011 – August 2012

Revised: Sep. 9, 2011. ITS Predictability Project - DRAFT Services & Projects July 2011 – August 2012. AUG. SEP . OCT. NOV. DEC. JAN. MAR. APR. MAY. JUN. JUL. FEB. JUL. AUG. - SERVICES. Cost of Services Don. Goal Setting; Performance Plans.

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ITS Predictability Project - DRAFT Services & Projects July 2011 – August 2012

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  1. Revised: Sep. 9, 2011 ITS Predictability Project - DRAFTServices & ProjectsJuly 2011 – August 2012 AUG SEP OCT NOV DEC JAN MAR APR MAY JUN JUL FEB JUL AUG - SERVICES Cost of Services Don Goal Setting; Performance Plans ALL New Sr. Dir (Virginia) Catalog Services and Propose Service Levels Validate Service Levels & Document SLA’s Teresa New Sr. Dir (Virginia) Implement “ITIL Lite” Measure & Maintain Service Levels Terry - PROJECTS Project Management Pilot Virginia Goal Setting; Performance Plans ALL Selection of PM Tools/Mentorship/Governance Don Initial Inventory of Projects Initial Prioritization of Inventory of Projects Don Develop Training on Project Management Terry Staff Training; Training Assessment Terry Initial Portfolio Management Setup Portfolio Management Don

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