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Avaya Aura: Taking the Next Step Collaborate NOW! Promotion. Partner Briefing Deck Last updated: 30 th September 2013. AVAYA PROPRIETARY & CONFIDENTIAL. Simplifying Real-Time Collaboration for Everyone. Enterprise Installed Base Promotion – 3 Updates. 1. Promotion Consolidation. 3.

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Avaya aura taking the next step collaborate now promotion

Avaya Aura: Taking the Next StepCollaborate NOW! Promotion

Partner Briefing Deck

Last updated: 30thSeptember 2013

AVAYA PROPRIETARY & CONFIDENTIAL


Simplifying real time collaboration for everyone

Simplifying Real-Time Collaboration for Everyone


Enterprise installed base promotion 3 updates

Enterprise Installed Base Promotion – 3 Updates

1

Promotion Consolidation

3

July to September

October to September 2014

Target: Avaya upgrade AND Nortel technology refresh

Collaboration Pack for CS1000 Promotion

2

Target: Nortel heritage base with gradual migration approach


Installed base view 30m lines of upgrade up sell opportunity

Installed Base View30M Lines of upgrade & up-sell opportunity

Avaya Heritage Installed Base

Nortel Heritage Installed Base

CM6

1.2M Lines

R6/7

1.3M Lines

R7.5/7.6

3.1M Lines

CM5

4.9M Lines

CM4 and Below

9.9M Lines

Pre R6

9.7M Lines

The majority of the base requires an upgrade before they can leverage the innovative applications


Collaborate now objective availability

Collaborate NOW! Objective & Availability


Avaya aura suite licensing driving high margin user driven collaboration sales conversations

Avaya Aura® Suite LicensingDriving high margin user driven collaboration sales conversations

Mix & Match per useracross the enterprise

Optional Video Roomconnectivity

Collaboration Suite

Conferencing 7

(Audio/Web/Video)

Scopia /user *

Desktop & Mobile

Optional al-la-carte Conferencing or Scopia (/port)

Optional al-la-carte Conferencing or Scopia (/port)

Mobility Suite

Avaya Aura

Messaging

Avaya

SBC

Flare

for iPad

Voice/Web/Video

One-X

Mobile/

SIP/iOS/CES

Avaya Aura

Messaging

Avaya

SBC

Flare

for iPad

Voice

One-X

Mobile/

SIP/iOS/CES

Foundation Suite

Avaya Aura

CM, SM, SMGR

Avaya Aura

Presence

One-X

Communicator

ACE

Avaya Aura

CM, SM, SMGR

Avaya Aura

CM,SM, SMGR

Avaya Aura

Presence

Avaya Aura

Presence

One-X

Communicator

one-X

Communicator

Flare

for PC

ACE 6.2

CM

Messaging

MS Lync

Plug in ACA

ACE

ACE

Flare

for PC

Flare

for PC

Voice

ACE 6.2

ACE 6.2

CM

Messaging

CM

Messaging

  • Core telephony, messaging, SIP-enabled, with desktop clients, supporting all phones

  • Additionally empowering roaming users, road warriors and telecommuters, with UM, mobile clients, and secure BYOD access

  • Additionally empowering power collaborators with video and multi-modal conferencing

MS Lync

Plug in ACA

MS Lync

Plug in ACA


Collaborate now promotion offer summary

Collaborate NOW! Promotion Offer Summary

Three Levels of Discount tied to each new Avaya Aura License Suite

  • NOTES:

  • Discounts are incremental, eg. If standard discount is 40% and the deal qualifies for Mobility Suite discounts then the total discount to the partner will be 54%

  • Support Advantage discount applies to 1 or 3 year contracts. In the case of a 1 year contract, the second year renewal will be at the same rate as year 1, subsequent years will be at standard (non-promotional) pricing

  • For the Adriatic’s, Turkey and Middle East & Africa regions, the incremental discount on the endpoints will max be 12%.


Avaya aura taking the next step collaborate now promotion

WHAT’S IN IT

FOR THE PARTNER

Advantages

  • Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwide

  • Re-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirements

  • Build on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricing

Saving Elements

  • 7-15% of LIST price – applicable to:

    • UC & Collaboration Portfolio

    • Contact Center

    • Networking

    • Radvision

    • Upgrade Advantage

    • Support Advantage


Avaya aura taking the next step collaborate now promotion

WHAT’S IN IT

FOR THE CUSTOMER

Advantages

  • Collaborative Userexperiences with

  • Integrated video tools

  • SIP consolidation

  • for savings – entrée into UC

  • Mobility applications

  • to bring your company

  • to the next level

  • Comprehensive

  • world-class support

Saving Elements

  • Avaya AuraUpgrade UserLicenses (min.100 required)

  • All Avaya Common Servers

  • G-Series Gateways

  • 96X1Phones

  • Networking

  • RadvisionElite 6000 MCU & Endpoints


Avaya aura taking the next step collaborate now promotion

WHAT’S IN IT

FOR THE CONTACT CENTER CUSTOMER

Advantages

SMS

  • Enterprise wide

  • Engagement

  • Actionable Insight

  • Right Media,

  • Right Time

  • Comprehensive

  • world-class support

Saving Elements

  • Call Center Elite

  • Licenses

  • CallManagementSystem

  • CMS Hardware

  • Multi-MediaElite

  • *agent interface

  • Phones

  • Servers

  • Networking

  • RadvisionElite 6000 MCU & Endpoints


Calculation examples

Calculation Examples

Note: although the Aura Suite license determines the promotional discount level, the actual discount is applicable to the entire deal including HW, SW, Contact Center, Radvision, Networking, Upgrade Advantage and Support Advantage, except OEM products and VSP9000


Quoting ordering

Quoting & Ordering

  • Step 1

    • Add the appropriate Campaign Code to your upgrade opportunity in SFDC.

      • “Collaborate NOW! EMEA” for Avaya Heritage upgrades and migrations

      • “Collaborate NOW! EMEA Nortel” for Avaya Nortel upgrades and migrations

  • Step 2:

    • Follow the simple rules of this promotion design your upgrade using the Avaya Solution Designer (ASD) and upload it in SAP

  • Step 3:

    • Raise an SSR for special discount, indicating in the comment section that this is a request for Collaborate NOW! promotional discounts

  • Step 4:

    • The Avaya Deals Desk will confirm your promotional pricing back (on a best effort basis the SLA is to respond within 24 hours), with the approval number


Mpgs eligible for promotional discounts

MPGs Eligible for Promotional Discounts

* Note: the maximum discount on endpoints for the Adriatic’s, Turkey and Middle East & Africa regions is 12%.


Information resources

Information & Resources

  • Collateral – available on the promo page – click here

    • Offer Definition

    • Partner presentation

    • Partner Cheat Sheet

    • Customer presentation

    • Customer fact sheet

  • Useful links

    • Collaborate NOW! End User web page – click here

    • The Avaya Aura Savings Estimator – click here

    • Making the Most of the Latest Avaya Aura Capabilities Video – click here

    • Avaya Aura: Taking the Next Steps Whitepaper – click here

  • Questions? Send en email to [email protected]


Simplifying real time collaboration for everyone1

Simplifying Real-Time Collaboration for Everyone


The speed of business is accelerating requires new internal and external collaboration tools

BYOD

Enterprise

SOCIAL

MOBILITY

ECONOMY

Point of

Customer Service

Point of

Employee Productivity

POLICY

CLOUD

The Speed of Business is AcceleratingRequires New Internal and External Collaboration Tools

Customers

Users


Avaya aura taking the next step collaborate now promotion

Customers Facing Rapid Technology ChangeNew technologies, adoption challenges, complex multi-vendor environment

4:1

30%

802

Million

400%

16%

Mobile projects will outnumber PC projects

Increase in dedicated video soft clients by 2016

Tablets by 2016

Increase in mobile enterprise investments through 2015

Of enterprise will be cloud based by 2015

Source: Gartner


Meeting the needs of all your constituents

!

Faster Execution

Customer Experience

Problem Resolution

Increase Productivity

Decrease Cost

Simplify Maintenance

Deploy New Services

Integrate Systems

Anywhere, Anytime

Social Networking

Meeting The Needs Of All Your Constituents

Line of Business

IT

Any Device, Any Modality

Relevant Information

End User


Simplifying real time collaboration for everyone2

Simplifying Real-Time Collaboration for Everyone


User profiles vary as employee needs differ

User Profiles vary as Employee Needs Differ

Power Collaborator

Office Centric

Multi-tasking, any device,

Host voice/video and web

conferences, share content.

Achieves successthrough

Name Lookup, Click-to-Dial,

Desktop Video, IM/Presence,

Voicemail, Conference Calls.

Requires solidcommunications

Mobile and Virtual Worker

Collaboration

Foundation

Remote access, Enterprise features,

Single-number reach, device choice,

speech-enabled, consume content.

Mobility

is the key toproductivity


A software suite for all your user profiles

A Software Suite for all your User Profiles

Foundation Suite

Mobility Suite

Collaboration Suite

  • Provides core telephony, messaging, SIP-enabled, with desktop soft clients,

  • Including video, supporting all phones

  • Additionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD access

  • Maximing productivity for power and visual collaborators with video and multi-modal conferencing

Power Collaborator

Office Centric

Achieves successthrough

Requires solidcommunications

Mobile and Virtual Worker

Collaboration

Foundation

Mobility

is the key toproductivity


Avaya aura taking the next step collaborate now promotion

A Software Suite for all your User Profiles

Driving user-profile driven, collaboration-oriented, sales conversations

Mix & Match per user across the enterprise

Optional Video Room connectivity

Collaboration Suite

Foundation Suite

Mobility Suite

Collaboration Suite

Avaya Aura Conferencing

(Audio/Web/Video)

Scopia /user *

Desktop & Mobile

Optional al-la-carte Conferencing 7 or Scopia (/port)

Optional al-la-carte Conferencing 7 or Scopia (/port)

Mobility Suite

Avaya

SBCE

EC500

Avaya Aura

Messaging

Flare

for iPad

Voice/Web/Video

One-X

Mobile/

SIP/iOS/CES

Foundation Suite

Avaya

SBCE

EC500

Avaya Aura

Messaging

Flare

for iPad

Voice

One-X

Mobile/

SIP/iOS/CES

one-X

Communicator

w/Video

one-X

Communicator

w/Video

Avaya Aura

CM, SM, SMGR

Avaya Aura

Presence

one-X

Communicator

w/Video

ACE

Avaya Aura

CM, SM, SMGR

Avaya Aura

CM,SM, SMGR

Avaya Aura

Presence

Avaya Aura

Presence

Flare

for PC

ACE 6.2

CM

Messaging

ACE

ACE

MS Lync

Plug in ACA w/ Video

Flare

for PC

Flare

for PC

Voice

ACE 6.2

ACE 6.2

CM

Messaging

CM

Messaging

MS Lync

Plug in ACA w/ Video

MS Lync

Plug in ACA w/ Video


Simplifying real time collaboration for everyone3

Simplifying Real-Time Collaboration for Everyone


Case study bc hydro taking the next step in communications

Case StudyBC Hydro: Taking the Next Step in Communications

Major utility providing reliable energy to over 1.8 million customers across 57,000 km of transmission lines with 6,0000 employees

Problem

Solution

Value

  • Avaya Aura® Communication Manager, Session Manager and System Manager for simplified deployment, management and administration

  • EC500 for one number access

  • one-X Communicator for full featured laptop mobility

  • Able to reduce technical staff administering the communications solution and shift them to other priorities

  • Enhanced mobility and “reach-ability” for employees

  • Simplified Move / Add / Change tasks get employees up and running more quickly

  • Dated phone system nearing end-of-life

  • Lack of effective mobility solutions for highly mobile work force

  • Smooth migration required for 10,000 lines across 200 locations

  • Need to reduce total cost of ownership

“Avaya’s system has really transformed how our IT department – and BC Hydro – conducts business. It used to take five employees to manage the phone system; now it’s a two person job. Members of our IT department have been able to focus on other areas.”  


Case study parkview health sip for real time collaboration

Case StudyParkview Health: SIP for Real-Time Collaboration

Not-for-profit healthcare provider serving a community of over 820,000 residents, with 8,000 staff and 8 hospitals distributed across North East Indiana

Problem

Solution

Value

  • Avaya Aura Session Manager and Communication Manager for an integrated SIP based collaboration core

  • The Mobile Activity Assistant improves collaboration and accelerate work flow by consolidating nurse call alerts, critical result notifications, stat requests, and co-worker messages onto one application on a mobile device.

  • Accelerated work flows and efficiencies resulting in more time for bedside care

  • Integration with other smart technologies for real-time access to data that supports patient care and safety

  • Cost savings on SIP connectivity

  • Ease of integration with legacy switches

  • Improve & accelerate communications among mobile caregivers and other staff

  • Deliver data from monitoring devices to mobile staff in real-time

  • Unify a decentralized voice network without a complete forklift of legacy switches

“Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience.”


Case study emory enabling the byod campus

Case StudyEmory: Enabling the BYOD Campus

Renowned private research university in Atlanta, Georgia

Also one of the Southeast’s leading healthcare systems

3,000 faculty members, 50 locations, 52,000 endpoints

Problem

Solution

Value

  • Early access customer now planning Flare Communicator roll-out to faculty with iPads

  • Extending use of existing Avaya Aura® infrastructure and shared back-end apps

  • Interoperates with Avaya Desktop Video Devices and other mobile clients being used by staff

  • IT issues are minimal

  • Able to leverage expanding BYOD iPad use

  • Staff can establish their own “office identity” anywhere

  • Expect to simplify “roaming” and drive improved staff accessibility and productivity

  • Reduce LD costs

  • Fun!

  • Employees roaming campus typically not connected to university communications

  • Too many incompatible devices to support

  • Use of personal phones requires tracking too many contact numbers

  • Need to control TCO for IT

“Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. It’s the only ‘phone’ I have on my desk right now.” 


Case study boyd bros collaboration wherever you go

Case StudyBoyd Bros: Collaboration Wherever You Go…

Midsize transportation company based in Clayton, Alabama

Over 1000 trucks hauling time-sensitive steel/building materials

Recognized as “Best Fleet To Drive For” (2010 Truckload Carrier Assoc.)

Problem

Solution

Value

  • Consolidated Avaya Aura® communications platform

  • Avaya one-X® for mobility, presence, teleworking, contact center and home agent capabilities

  • Emergency home and remote virtual office choices

  • Easy to add HD video conferencing for relationship-building with drivers

  • Competitive advantage in hiring and retaining drivers

  • Cost avoidance in training new employees: $50K+/year

  • 300% increase in home agent productivity

  • 80% improvement system management time

  • Easy to establish home offices and mobility options

  • Critical shortage of qualified drivers in the transportation industry

  • Keeping qualified people on staff when they relocate

  • Providing sales personnel with mobility options

  • Need to lower TCO and streamline management

http://www.networkworld.com/news/2011/031611-avaya-boyd-uc.html

“Avaya has helped us to create a more effective and mobile workforce,and to continue building a highly collaborative culture.”


Simplifying real time collaboration for everyone4

Simplifying Real-Time Collaboration for Everyone


Next steps

Next Steps

  • Engage with your CAM on plan to work the base

  • Avaya Aura Taking the Next Steps - Whitepaper

  • Making the Most of Avaya Aura Capabilities - Video

  • Avaya Aura Savings Estimator

  • Fact Sheet (Customer Facing – in progress)

  • Starting Collaborating NOW!


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