The ADA & Your Workforce Center. An ADA Case Study DBTAC: Rocky Mountain ADA Center 800/949-4232 (V, TTY) Jana Copeland [email protected] Disclaimer.
An introduction to your customer and her employment needs
Is Laurie covered by the ADA?
ADA Definition of Disability
Note: Diagnosis of an impairment does NOT necessarily mean a “disability”
What are Laurie’s rights in the workplace?
What are Laurie’s responsibilities during the accommodation process?
When is the workforce center required to provide accommodations for Laurie?
How does workforce center staff know what accommodations are appropriate for each customer?
Is the workforce center required to provide the accommodation that the customer wants?
Laurie’s first visit to the workforce center
What should the receptionist do?
Is this a reasonable request?
Laurie as a workforce center customer
Should Laurie disclose her disability to potential employers?
Does Laurie have any recourse if she is discriminated against because of her disability?
What resources are available for you and Laurie?