Business Services The NoRTEC Model

1. Cost Plus, Autumn Stark, General Manager, Office Depot, Ron Wall, Office Manager, Lowes, Mike Marrs, Store Manager, Scrape Dog Bakery, Cindy Biasier, Owner, Kid-N-Around, Sandra Gibson, Assistant Manager, Cal Java, Kim Allison, Manager, ABC Books, Beth Hart, Owner, Skypark Cleaner, Lorena Peden, Owner, Euro Bronze, Carolyn Gallagher, Owner, The Home Depot, Steve Kern, Assistant Manager, Cal Skate / Funland, Mike Seko, Owner, Mr. Kopy, Don Kidd,Owner, Pacific Sunglass, Reed Anderson, Owner, African Connection, Cecilia Richardson, Owner, Chico Quality Alterations, Ping W. Ma, Owner, Devine Styles, Loni Devine, Owner, Melody Records`, Ray Coppock, Owner, Nantucket, Rick Tofanelli, Owner, Gabriella Ferrar, Lisa Nolta, Owner, The Bookstore, John, Manager, Diamond W, David Halimi, Owner, Aca Taco, Olga Sanderson, Owner, Collier Hardware, Marc Lucena, Owner, San Francisco Flowers, Darlene Quayle, Manager, The Dungeon, Mike Salsen, Manager, Bella’s Skin Care, Nora Paivia, Owner, Pommes Frites, Jim Williams, Owner, Pulcinella, A. Tudises, Owner, Gigi’s, Debra Connon, Owner, Lulu’s, Debra Cannon, Owner, Woodstocks, Luke Jackson, Manager, Needham Studies, Mike Needham, Owner, Birkenstock, Celeste Baker, Owner, House of Rice, Harold Nall, Owner, Phoenix Bld. Gift Shop, L. Mooehead, Owner, The Pita Pit, Mike Dakof, Owner, To Market, To Market, Sarah Dahl, Owner, Trucker, LLC, Luke Winter, Owner, For Elyse, Amber Kierig, Owner, Lots A Ja, Barbara Jaggat, Owner, Taqueria Maria’s, Fermin Rodriguez, Owner, The Home Depot, Debora Rost Business ServicesThe NoRTEC Model Presented by Charles BrownJanis Trueblood

2. NoRTEC Nine County Consortium Butte Del Norte *Lassen*Modoc*Plumas *ShastaSiskiyou*TehamaTrinity

3. The nine NoRTEC counties have a total population of 604,640 and a geographic area that covers over 31,000 square miles; over 19% of the total land area and less than 1.7% of the population of California. • Population density in NoRTEC ranges from 3 people per square mile in Modoc County, to 20 per square mile in Tehama County, to 128 per square mile in Butte County. (Compare to Alameda County at 2,032 people per square mile, Los Angeles County at 2,468 per square mile, and San Francisco County at 169,743 per square mile.) • It is a 650 mile round trip from the NoRTEC administrative offices to the One Stop in Crescent City. • From 85% to 95% of all individuals employed in the private sector in NoRTEC work for businesses that employ less than 10 people (2005 Annual Economic and Demographic Profile Series, Center for Economic Development, California State University, Chico)

4. Business Services Working Definition A business service is an activity intended to enhance the stability and prosperity of one or more establishments.

5. Primary Functions Business Start Up Business Expansion Business Vitalization Primary Service Clusters Business Information Exchange Human Resource Support Employee Recruitment Employee Training Layoff Assistance Public Policy Business Service Categories

6. NoRTEC has helped: • 160 businesses get started • 554 businesses expand their operations • 909 businesses, with vitalization/retention services

7. NoRTEC has also provided: • 1,992 businesses with Information Exchange Services (workshops and one-on-one consultation) • 874 businesses with Human Resource Support (from customized recruitment to personnel policies, conformance with labor laws, etc.) • 1,202 businesses with Employee Recruitment Services • 374 businesses with Employee Training Services • 225 businesses with Layoff Assistance Services • 165 businesses with Public Policy Access (workers compensation, health care, Small Business California, etc.)

8. Natural Flow of Being the First Point of Contact Theobald - Draft • A premier CPA firm with 10 employees, Haws, Theobald and Auman experienced turnover when three long standing team members left the firm. • Instead of placing a newspaper ad, Ken Theobald, CPA Partner and WIB member, contacted his local One Stop instead. Staff at Haws, Theobald and Auman, CPA’s

9. First Point of Contact • Working closely with the firm, AFWD HR Consultant Holly Schirmer wrote and placed a large classified ad to attract candidates for Payroll Specialist and Full Charge Bookkeeper. • She then collected applications at the One Stop, performed initial prescreenings, set up interviews, participated in the interviews, checked references and sent follow-up letters on behalf of the firm.

10. Theobald Draft “Working with AFWD saved us a tremendous amount of time and expense throughout the entire process. Holly even performed background checks which are very time consuming. It was also great to have her expertise during the interview process to ensure we were in compliance with current hiring practices. We are proud to have AFWD as a new ‘partner’ in our business – they are tremendous resource to our communities.” --Ken Theobald

11. Ray Jen Coffee Company(Referred by Realtor) • “Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet: • Business Plan • Fictitious Business Name Statement • Business Insurance • Employers Identification Number • Retail Sellers Permit • Employers Packet from EDD • Workers Comp Insurance Frequently, additional items are discussed, such as: • Marketing Plan • Competition’s Pricing • Product Quality • Customer Service • Hours of Operation • Employee Recruitment

12. Ray Jen Coffee Company • Business Startup and Start Up Counseling • Employee Recruitment & Job Match Service • Business Workshops “The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”

13. Ramada – Hiring, HR and Training “I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…” Kia OsborneGeneral Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company.How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager 529-7000 529-7000 529-7000 529-7000 529-7000 529-7000 529-7000 Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant Ginger Rayl, Business Consultant

14. Ramada Inn & Suites Referred by another business Employee Handbook Human Resource Forms New Hire Packets Employee Orientation Customer Service Training Telephone Etiquette Training Hiring Interview AssistanceRecruitment & PrescreeningJob DescriptionsInterpretationMeeting Room Space Interview AssistanceRecruitment & PrescreeningJob DescriptionsInterpretationMeeting Room Space 2nd Hotel!

15. The NoRTEC Anomaly

16. The NoRTEC Anomaly Funding for workforce development has declined nationally by 33%since 1985. Since 2000, California has lost over one-quarter of its WIA funding due to federal budget cuts. Shasta County’s funding has been reduced by 32%! The Challenge: How to do more with less?

17. $7 Million $6 Million $5 Million $4 Million $3 Million $2 Million 00-01 01-02 02-03 03-04 04-05 Funding

18. Seven Six Five Four Three Two 00-01 01-02 02-03 03-04 04-05 Centers

19. 100 85 70 55 40 25 00-01 01-02 02-03 03-04 04-05 Employees

20. The NoRTEC Anomaly By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.

21. 350 300 250 200 100 50 00-01 01-02 02-03 03-04 04-05 Projections Participants Placements Trainees

22. The NoRTEC Anomaly Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.

23. Measuring a Return on Investment (ROI) for Business Services In Business Terms

24. Human Resource Outsourcing (Total average annual cost for one HR individual ($50,000) - average annual cost to employer for outsourcing HR services ($10,000) = annual dollar savings per employer) x number of employers utilizing HR services during the year (40) = total annual savings to local business community. At a minimum, the savings to local business are the costs associated with having a full time HR manager. $40,000 (per employer) $1,600,000 (Shasta County) $14,400,000(NoRTEC)

25. Workshops and Learning Opportunities  (Average total cost of attending out of area workshops ($320) - average total cost of attending a local workshop ($45) = average savings per workshop) x number of business representatives attending local workshops during the year (180) = total annual savings to local business community. At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area.  $49,500 (Shasta County) $445,500 (NoRTEC) $275(per employer)

26. Employee Training Costs For reimbursement training, multiply employees hourly wage ($8.00) x % (50%) of hourly wage paid by business services program x number of hours in training (720) = amount per employee saved by employer.  Sum of all employee wage savings during training (50) = total savings for the employer. The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer. $2,880(per employer) $144,000(Shasta County) $1,296,000(NoRTEC)

27. Labor Law Workshops Based on a report from the Division of Labor Standards Enforcement, the average cost per business for labor law violations can be calculated at $3,267.  Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business x number of businesses (50) attending the labor law workshops. In calendar year 2003, the California Labor Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from California establishments for labor law violations.  $3,222(per employer) $161,100(Shasta County) $1,449,900(NoRTEC)

28. Cost Per Hire (CpH) Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark Report, the savings to employers is $3,166 per hire x number of hires (496) assisted by the business services program = total dollar savings to employer. The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings). $3,166(per employer) $1,570,336(Shasta County) $14,133,024(NoRTEC)

29. Employee Retention At a minimum, the savings to the employer would be the average cost per hire of employees retained. Time and money spent on the employee, and lost productivity and experience resulting from turn-over should be considered also. This calculation will easily reach 150% of the employee’s annual salary. 150% x average annual salary ($28,000) x number employees turning over (50). $42,000(per employer) $2,100,000(Shasta County) $18,900,000(NoRTEC)

30. Customer Service Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of businesses receiving customer service training (50). Good customer service should increase customer loyalty, increase the customer base (word of mouth) and lead to some increase in sales.  $2,500(per employer) $125,000(Shasta County) $1,125,000(NoRTEC)

31. Website Development Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of business websites developed (62). Having a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales.  $2,500(per employer) $155,000(Shasta County) $1,395,000(NoRTEC)

32. Hiring Tax Credits Enterprise Zone Tax Credit vouchering allows an average savings per qualified employee per year of $7,020 (for five years) – fee ($60) x number vouchered (792) in a year = total annual savings for employers. Tax credits reimburse businesses that are investing in our communities by hiring and expanding. $6,960(per employer) $5,512,320(Shasta County) $11,024,640(NoRTEC)

33. $64,169,064 (NoRTEC) Do Business Services Make Cent$?

34. Customer Satisfaction As a private business person, I am signing this statement in support of NoRTEC and to highlight that our business and employees are benefiting, and our local community is benefiting, from NoRTEC’s focus on Business Services. NoRTEC’s bold, fresh approach to providing Business Services has enhanced the relevance of job programs for the business community.  NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.

35. Customer Satisfaction Over 1,000 signatures from businesses in support of NoRTEC’s focus on business services.

36. Nurina Tonkin, Shopko Victoria G. Wood, West Redding Preschool Sheri D’Angelo, Bail Bond Connection Joan Scott, Shasta Eye Associates Sue Becker, Willow Springs Jessica Quintana, Sierra Oaks David Blancett, Friendly Computing Lisa Endicott, McConnell Arboretum Jennifer Levens, Options for Youth Tobin M Roe, Sr., J&D Automotive Michael Martin, WSR Conservation Dist. Steve VanOrden, Cottonwood Medical Grp. Carley Silber, Haven Human Society Myron Tisdel, KIXE James W. Wallers, Affordable Automotive Donna Haddox, Hue & Cry Security Marilyn Robertson, Home Depot Michael Reynolds, Lake College Robin Thomas, California Physician Reimbursement Jeff Heiman, JD Trucking Daphne Kohn, Frozen Gourmet Jasmal Kanolloli, Best Western Hospitality Amy Clearwater, Manpower Linda Kingston, We the People Robin Miedema, John Vanderwerff, DDS Shireen Erlei, Orchard Nutrition Dawn Jordan, Mobile Designs Traci, Welcome Home Asst. Lvg. Larry Ritchie, Redding Health Insurance Jeff Gerety, Gerety’s Landscaping Mark Morris, Redding Paint Mart Ken Levens, Levens Books Linda Pearson, Angel Tip and Healing Jim Savage, Longs Pam Currie, Shasta Lake Floors Jolene Hart, Coca Cola Alan Bell, Sierra Pacific Industries Tina Hollin, Crown Motors Ron Mancasola, Farmers Sentry Market Marilyn McCollam, Slender Lady

37. Bruce McDilda, Deadline Creative Kellie Belcastro, World Telecom Linda Albright, Albright & Associates Neva Bennett, Oakdale Heights Mimi Aung, Dr. Aung Marvin Husa, Husa & Sons Melissa Wilson, COMPASS Joy Kevessaka, Court St. Surgery Richard VanWylie, VanWylies Custom Framing Robert Chibante, Bear Ridge Systems J. Hill, Front Street Baking Co. Debe Hopkins, Lassen View Realty Terry Steele, Shasta Lake City Chamber Larry Montgomery, Mt. Shasta Chamber Sandra Downs, Sandra Downs Property Sherri Quinlan, Burney Chamber Ken Burns, Palo Cedro Chamber Henry Bartolo, Suspenders Advertising Bryan Meredith, Dr. Bryan Meredith Valarie Aragon, Health Quest Dave Ercolano, Coastal Business Systems, Inc. Max Shenker, Tax Credit Company Robert W. Roy, Western Care Management Brooke Lourenco, Massage by Brooke James Underwood, Dale Construction Carol Howard, Carol Howard CPR Training, Amy Howard, E. J. Simpson Consulting Hsiao-Ping, HuHsiao-Ping Hu, MD Brad Jordan, RIOH Medical Group, Inc. Judy Maxwell, Judy Maxwell Insurance Serv. Judy Reynolds, Liquor Barn Sandi Wardall, Redding Family Med. Group Gary Whiteaker, Shasta Orthopedics & Sports Tami Fraser, Shingletown Medical Center Ronald Hardenbough, Everyday Health Care Amy Turner, Budget Lori Matthews, Holiday Inn Ted Rivers, Print Effects Morgan Ransom, Print Effects Mark Vegh, Carr, Kennedy, Peterson & Frost

38. Jean Blankenship, Redding Medical Center Bob Wagner, Wagner Electric Geoff Smith, Newport Biosystems David Griffith, Lehigh SW Cement Company Lynn Miller, Mt. Burney Storage Jane Heinan, Subway Brenda Truett, Redding Bank of Commerce Linda Roberson, Roberson Insurance Cory Raab, Raab’s General Contractor Kandace Friesen, Repco Paging Randy Raab, Raab’s General Contractor Jennifer Johnson, U S Bank Phil Quintana, Shasta Builder’s Exchange Margaret John, Blood Source North State Joshua Martinez, XS Computers Tom Cowles, Anderson Chamber of Commerce Tracy Piccinino, Lil Redhead Artworks Tamara Andrews, Mary Kay Cosmetics Melissa Corbett, Corbett’s Restaurant Froi Manuel, Eastside Hair Design Phyliss Horner, Cascade Circle, Inc. Brad Frost, Anderson Athletic Club Nishtar, Sarco Gas and Food Carole Bartel, Bartel’s Giant Burger Keri Barnes, Shasta Family Chiropractic Cindy Lee, Shasta Builder’s Exchange Irish Robertson, Kelly Services Trish Strawn, Shasta District Fair Kelly Engel, Computing Solutions Jim Holmos, Prime Outlets Kristie Fore, Industrial Optics Perry Fore, Roosters Landing Gail Shook, Knauf Insulation Bob Day, Calypso Cycle Jay Gibson, Gibson Heating Naomi Geier, Economic Develop. Corp. Terry Grafe, Hardware Express Lawrence Dahl, DH Scott & Co. LLP Theresa Cavallaro, Air O Service

39. Gary Ledbetter, Good News Rescue Mission Glen Moore, DeSigns Joe Brouillard, SCPH Jodi Stone, Mountain Gate RV Park Dean Goeklor, Associated Contracting Mike Rader, Redding Printing Bonnie Hurlhey, Shasta Lake City Council Lori Nipar, Holiday Inn Sherry L. Huss, Shasta County Social Services Peter Patel, Holiday Inn Express Michael P. Ashby, Carr, Kennedy, Peterson & Frost Linda L. King, Carr, Kennedy, Peterson & Frost Matt Braden, AFLAC Gus Petras, G. Petras, DDS Donna Montelano, Secret Garden Pre-School Paul Edeline, Edeline Enterprises Brian Van Voris, Pugh & Van Voris Jeff Mulvihill, Jeff Mulvihill Consulting Randy Bright, Bright’s Redding Trophy Mary Dunne, Coastal Business Systems Roger Smith, American Truck School Eddie Henderson, ATS Communications Dwayne West, Help U Sell William Chamberlain, Chamberlain & Co. E. Camfron, Marshall’s Florist Jon K. Pecaut, Shasta Driving School, Inc. Toni Bergman, Beverly Healthcare Michael J. McNerny, Kids and Me Preschool Bruno Tomaivio, Bruno’s Auto Anna Graham, On Sight Auto Glass Ron Lee, Lees Honda-Kawasaki Nila Mitchell, Viking Pools Rex Lewis, Bobbi’s Fido Fashions G. Whittemore, Weddings by Design Mary V. Rouse, Earnest R. Rouse & Assoc. Donna Moore, Chiropractic Wellness Becky Herzog, Becky’s Grooming Gorden Baugh, SPRINGZ Pam Baugh, SPRINGZ Terry Hambelton, Shasta School of Cosmetology

40. Jay Edwards, Big O Tires Karen Mitchell, Cold Stone Creamery Jason Bonner, Big 5 Sporting Goods Lynn Nicholson, Edward Jones Doreen Crume, Brian Crume, D.C. Diana Cherringon, Oxford Suites Steve Kinder, Best Western Hilltop Inn Lyn Bonner, Shasta Lake Chiropractic Alisha Sprinkle, Java Jitters Teri LaHorgue, Apex Technology Ron Luaces, RPL Truck & Auto Sherry Tunin, Axner Excavating Nick Morales, 84 Lumber Penney Steiner, MariTech Industries Craig F. Hansen, Global-Flex Mfg. Shawna Ledford, Yarnall’s Construction Darryl Stilihe, Amerigas Scott Moutard, Scott’s Repair & Maintenance Kristen Adams, Professional Pension Service Mark Smith, Smitty’s Heating & Cooling Larry Chapter, Comsco Donna Dilts, Frontier Communications Perry Wright, A.G. Edwards Michael E. Hurley, Hurley & Associates Sharon Gabrukiewicz, Home Helpers Andrea Charroin, Rene Joule Patisserie Shasti Mair, Adecco David Gerard, Pacific West Graphics Dennis J. Green, Nova Developmental Serv. Trudi Stovall, CalElectro Catherine Littlefield, Red Lion Hotel Jeanne Caspareno, Smith Chiropractic Jessica Dill, American Furniture Paul Labarbera, Burrito Bandito Roxanne Wade, James B. Vogus, M.D. Alan Grissom, West Coast Paper Mary Ann Taylor, Amber Oaks Penny Gironda, Gironda’s Restaurant

41. Greg Adams, A&A Prestige Cleaners Linda McLean, Kirkwood Mary Gouldsmith, Lassen View Realty Ann Tijerina, Lassen View Realty Kent J. Koontz, Lassen View Realty Vicky DiPrima, Keenan Pool Service Keith Webster, Priority One Mortgage Sara Valley, Australian Hat Outlet Stephanie Gregory, TRG Equipment Services Fred Hurst, Angelo’s Pizza Jenee Caulkins, Lasting Impression D. Powell, Physicians Plan Lawrence E. Jackson, Malibu Capital Boyce Muse, Muse Concrete Rose A. Gandy, Mt. Shasta Mall Dyana Crottte, Bridge Bay Resort Dyana Crotte, Digger Bay Marina David Estrada, Itax Group David Estrada, Home Depot Dawn Harper, Nature’s Expressions Bruno Tomaino, Bruno’s Auto Gary Kenerson, Gary’s Motorcycle Service Irene Kelley, Graphic Emporium Connie Blanc, Anderson Florist Amber Abney, Quizno’s Sub Monique Taylor, Child Abuse Prevention Sue Sawyer, STC3 Valerie McFarlane, K& M Trophies Teddy Drinnin, Drinnin’s Auto Repair Joleen Nelson, Paper Back Trader Dave Weir, Site, Inc. Albert Romo, Romo & Associates, Inc. Pam Currie, Shasta Lake Floors Judith Schaible, SECO Mfg. Jack Graves, Sunset Moulding Kevin Risse, Risse Racing Terri Hill, The Knot, Inc. Laurie Holstein, DPM, Inc. Dan Batman, Builders Door & Window, Inc. Joe Marquez, Corporate Tax Incentives Taz Singh, Corporate Tax Incentives Ron Bode, Palo Cedro Pharmacy Ed Smith, Palo Cedro Nursery Cherie Lore, Cherie’s Alternations John T. Gordon, Minto Research & Development Kathy Dawes, American Propeller Eagle Eng. Kathleen M. Dawes, Eagle Gear Leo Graham, Cornerstone Recovery Systems Crystal Chase, Crystal Air Nannette Thomas, Sierra Receivables Mgmt., Inc. R. Brent Platt, ADP Tax Credit Services Gary Buse, Targeted Management Co. Inc. Alexa Truelove, The Alameda Company Steve Westlake, Maxim Physical Therapy Dan Batman, Builders’ Door & Window Inc. Gary Brock, Design Time and Tile Fay Wimberley, CRI-Letro Campbell Properties Joe Smith, Calif. E-Zone Tax Savings Grp. Greg Dunn, Greg Dunn Landscaping Philip Smith, Phil-Tite Enterprises Cynthia Sprice, Management Insights Carla Clark, Shasta Head Start Jerry W. Towne, Independent Living Services Sandra Van Larson, Independent Living Services Shae Music, Curves Maureen Turner, Independent Living Services Jennie Neal, Independent Living Services Betsy Emry, Shasta County Library Carolyn J. Chambers, Shasta County Library Lynn Gilliss. NorCal Productions Nancy Inman, Members 1st Credit Union Elizabeth Kelley, Shasta County Library Katie Baugh, Curry Group, Inc. Angel Cruz, Yaley Enterprises, Inc. Gabe Burke, Shasta County Library Diane Gustafson, Shasta County Library Martee Boban, Shasta County Library Jessica Cunningham, Shasta County RSVP Butch Barker, Experience Works, Inc. Lorna Niemeth, Custom Glass Bruce Trudeau, Shasta Windows.Com Gwen Smith, Restoration Enterprises Bill Price, Restoration Enterprises Ronald McPherrson, Telemanagement Services, Inc. Greg Dirkee, White House Sales Karon Trybom, Crafter’s Mall Nordli Ransom, Print Effects Kevin Ransom, Print Effects Linda Cadd, Respect Program Shandra Greene, Respect Program Sam Boren, Shasta County Womens’ Refuge Wendy Millis, Shasta County Womens’ Refuge Don Reaksecker, Department of Rehabilitation Gerry Verardo, Mistletoe Realty Pat Wellman, Voorwood Co. Carroll Borland, Pepper Tree Apartments Frank Tona, Crown Camera

42. Clark Gilbert, All Steel Structures, Darlene Flades, Medical Home Care Professionals Ed LeBouef, Ink Jet Specialties Carol Howard, Cottonwood Driving School Marjorie Stauft, Vestra Resources, Inc. Keith Hunting, DH Scott & Co. LLP Jerry Burton, Contech Construction Glen Becks, Mail Biz Jennifer Fansler, Redding Tank Kelly Walker, Payless Building John Sammons, Dan Palmer Trucking N. C. Hanke, Quest Industries Gerald Tadina, DH Scott & Co. LLP Nila Mitchell, Viking Pools, Redding Dan Boek, Shasta County Opportunity Center Lisa Kefalas, Moss Lumber Co. N. C. Hanke, Phoenix Spas Mary Foster, Hartsell Trucking Luis M. Barrera, La Fogata Kristy Laughlin, A New Beginning Patrick Hanley, DH Scott & Co. LLP Cheryl Marx, Main St. Café Rob Sales, Burney Mt. Video Charlene Siebler, Trendsetter Darrin Kacyorowsl, Hovis Hardware Jerry Rice, Napa Auto Parts Brandi Robb, Coffee Station Paul Catanese, DH Scott & Co. LLP Cady Hatheway, Holiday Market Pat Davis, Davis Copy Center Kristy Fry, Debut Video Store Shannon Schottel, Half Time Pizza Ryan Klein, Hungry Moose Karen Sanchez, Burney Disposal David Scott, DH Scott & Co. LLP Ralph Lane, Custom Audio Paul Broadway, Superior Avenue Dave Berry, Les Schwab Brian Harvick, Shasta Lake Vet. Clinic Linda Willis, K Mart Corp. John Murphy, Toys R Us

43. www.nortec.org Thank you! NoRTEC7420 SkywayParadise, CA (530) 872-9600