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1. Business employees who participate in group discussions should present their ideas and opinions in a(n). Nonverbal style Written format Argumentative way Assertive manner. 2. What should an employee do if a customer calls asking for information that the employee does not have?.

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1. Business employees who participate in group discussions should present their ideas and opinions in a(n)

  • Nonverbal style

  • Written format

  • Argumentative way

  • Assertive manner

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2. What should an employee do if a customer calls asking for information that the employee does not have?

A. offer to get the information and call backB. ask the customer to call back laterC. ask why the customer needs the

informationD. suggest that the customer call someone

else

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3 when providing legitimate responses to inquiries it is usually best to begin by
3. When providing legitimate responses to inquiries, it is usually best to begin by

A. being sympatheticB. restating the question

C. asking for more information

D. providing an answer

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1 usually best to begin by

D. assertive manner

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2 usually best to begin by

A. Offer to get the information and call back

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3 usually best to begin by

D. providing an answer

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4 a characteristic of an effective communicator is that he she
4. A characteristic of an effective communicator is that he/she

  • Speaks in monotone

  • Commands attention

  • Sounds like a recording

  • Uses frequent mannerisms

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5 the human ability to listen to and process speech is
5. The human ability to listen to and process speech is he/she

  • Slower than the average person talks

  • The basis for the communication model

  • Four times as fast as people can talk

  • Increased with active listening

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6. Ed had an idea for a group project that Tara said would not work. When defending his idea to the group, Ed should focus on presenting the idea’s positive attributes in a(n) ____ way.

  • emotional

  • unbiased

  • cynical

  • understated

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4 not work. When defending his idea to the group, Ed should focus on presenting the idea

B. commands attention

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5 not work. When defending his idea to the group, Ed should focus on presenting the idea

C. Four times as fast as people can talk

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6 not work. When defending his idea to the group, Ed should focus on presenting the idea

B. unbiased

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7 listeners can support and encourage a speaker by
7. Listeners can support and encourage a speaker by not work. When defending his idea to the group, Ed should focus on presenting the idea

A. Looking around the room

B. Maintaining eye contact

C. Closing their eyes

D. Glancing at the clock

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8. Which of the following is a company resource that employees often analyze to ascertain policies and procedures

  • training materials

  • sales reports

  • promotional brochures

  • research documents

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9 written communication is not effective when readers must
9. employees often analyze to ascertain policies and procedures Written communication is not effective when readers must

A. Follow the writer’s logical train of thought

B. Work to understand what the communication

means

  • Find the information they need within the

    communication

    D. Spend a minimum amount of time reading the communication

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7 employees often analyze to ascertain policies and procedures

B. maintaining eye contact

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8 employees often analyze to ascertain policies and procedures

A. Training materials

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9 employees often analyze to ascertain policies and procedures

B. Work to understand what the

communication means

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10 which of the following is an example of a product feature
10.Which of the following is an example of a product feature:

A. Inexpensive

B. Easy to repair

C. Soft material

D. Long-lasting

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11. Mr. Jones operates a small business serving several states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through:

A. fax

B. business letters

C. email

D. telephone

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12 which of the following is a reason why businesses write informational messages
12. states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through: Which of the following is a reason why businesses write informational messages:

A. To develop memos

B. To prepare letters

C. To sell products

D. To identify customers

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10 states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through:

C. Soft material

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11 states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through:

C. email

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12 states. He needs to communicate with his customers but does not need an immediate response. The most economical method of delivering his messages would be through:

C. To sell products

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13 which of the following is an example of a written business inquiry
13. Which of the following is an example of a written business inquiry?

A. A memo outlining an upcoming meeting agenda

B. an email requesting vendor pricing and discounts

C. a form describing an employee’s performance review

D. A report summarizing annual financial information

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14. A message from the company president to all employees concerning a change in insurance coverage is a form of _____________ communication?

A. informal

B. staff

C. upward

D. lateral

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15 in planning a staff meeting for her department mara should
15. In planning a staff meeting for her department, Mara should

A. limit the number of times that each

participant speaks

B. Change the meeting date and time

C. forward a copy of the department

budget to all participants

D. provide a meeting agenda to review

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13 should

B. an email requesting vendor pricing and

discounts

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14 should

B. staff

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15 should

D. Provide a meeting agenda to

review

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16 the most positive words to use in selling are
16. The most positive words to use in selling are should

  • customers’ names

  • brand names

  • credit terms

  • technical terms

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17 why should employees act as if customers are their employers
17. Why should employees act as if customers are their employers?

A. Customers pay employees’ bonuses

B. Employees would not have jobs if there

were no customers

C. Employees might work for the

customers in the future

D. Customers own the business

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18 who is responsible for developing a business s policies
18. Who is responsible for developing a business employers? ’s policies?

A. Salespeople

B. Customers

C. Suppliers

D. Managers

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16 employers?

A. Customers’ names

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17 employers?

  • Employees would not have

    jobs if there were no customers

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18 employers?

D. Managers

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19 i only buy the most expensive brands is a statement that characterizes the customer
19. employers? “I only buy the most expensive brands” is a statement that characterizes the ____customer?

  • Slow/methodical

  • Disagreeable

  • Suspicious

  • Domineering/superior

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20 what should you do to determine whether a customer s complaint is justified
20. What should you do to determine whether a customer employers? ’s complaint is justified?

  • Investigate the problem

  • Restate the complaint

  • Take immediate action

  • Ask a supervisor

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21 which of the following would be considered an economic activity
21. Which of the following would be considered an economic activity?

A. Buying gum

B. Eating breakfast

C. Brushing teeth

D. Going to class

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19 activity?

D. Domineering/superior

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20 activity?

A. Investigate the problem

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21 activity?

A. Buying gum

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22. When a manufacturer asks a business to collect information from customers concerning how to improve a product, which type of utility is most likely to be affected?

A. Possession

B. Place

C. Time

D. Form

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23 retailing takes place whenever goods are
23. Retailing takes place whenever goods are information from customers concerning how to improve a product, which type of utility is most likely to be affected?

A. Offered for sale

B. Exchanged for other goods

C. Sold to the ultimate consumer

D. Sold in a retail establishment

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24 in a market economy the basic economic question of what to produce is answered by
24. In a market economy, the basic economic question of what to produce is answered by:

A. Strategic planners

B. Consumers

C. Custom

D. Trial and error

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22 what to produce is answered by:

D. Form

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23 what to produce is answered by:

C. Sold to the ultimate consumer

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24 what to produce is answered by:

B. Consumers

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25. In a private enterprise economic system, the interaction of supply and demand primarily determines

A. Government control

B. Prices

C. Profits

D. competition

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26 the amount of money paid for raw materials and products sold is called
26. The amount of money paid for raw materials and products sold is called:

A. Net profit

B. Operating expense

C. Cost of goods

D. Gross profit

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27 rivalry between two companies which offer dissimilar products is called competition
27. Rivalry between two companies which offer dissimilar products is called _____ competition.

A. Indirect

B. Direct

C. Price

D. Nonprice

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25 products is called _____ competition.

B. Prices

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26 products is called _____ competition.

C. Cost of goods

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27 products is called _____ competition.

A. Indirect

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Business administration core exam

BUSINESS ADMINISTRATION CORE EXAM products is called _____ competition.

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28 the amount and value of outputs produced from set amounts of resources are known as
28. The amount and value of outputs produced from set amounts of resources are known as

A. Objectives

B. Inputs

C. Productivity

D. Mass production

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29. A business deciding to hire an older man rather than a young woman for a sales position even though both have similar qualifications might be an example of:

A. Remedial action

B. Harassment

C. Team conflict

D. Discrimination

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30 why is assessing strengths and weaknesses a difficult task
30. Why is assessing strengths and weaknesses a difficult task?

  • It may reveal characteristics about ourselves that we don’t like.

  • It’s impossible to be modest when listing our strengths.

  • It’s an extremely time-consuming process.

  • It’s unrealistic to try to discover every strength and weakness.

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28 task?

C. Productivity

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29 task?

D. Discrimination

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30 task?

A. It may reveal

characteristics about

ourselves that we don’t

like.

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