Nonverbal
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Nonverbal:. “No words” All communication except for words. Knapp (vogel) Nonverbal Classification System. Kinesics:. Definition: Nonverbal cues related to body motion or stillness Gestures Facial Expression Eye Behavior Posture Body Movement Lack of motion. Physical Characteristics.

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Nonverbal

Nonverbal:

  • “No words”

  • All communication except for words.


Knapp vogel nonverbal classification system

Knapp (vogel) Nonverbal Classification System


Kinesics

Kinesics:

  • Definition: Nonverbal cues related to body motion or stillness

    • Gestures

    • Facial Expression

    • Eye Behavior

    • Posture

    • Body Movement

    • Lack of motion


Physical characteristics

Physical Characteristics

  • Definition: Nonverbal cues that are part of the human body.

    • Height

    • Weight

    • Fitness

    • General Attractiveness

    • Skin, hair, and eye coloring


Haptics

Haptics

  • Definition: Nonverbal cues related to touch

    • Handshakes

    • Hugs

    • Kisses

    • High fives

    • Pokes and punches

    • Massages


Paralanguage

Paralanguage

  • Definition: Vocal qualities and vocalizations

    • Tone

    • Rate

    • Volume

    • Pitch

    • Silence

    • “Uhs” and “Ums”


Proxemics

Proxemics

  • Definition: Use and perception of space to reflect honor, power, and respect

    • Arrangement of Furniture

    • Size of space

    • Location/positioning

    • Territoriality

    • Spatial Zones


Nonverbal

  • Edward T. Hall’s Spatial Zones

    • Intimate space 0 to 1 ½ feet

    • Personal space 1 ½ feet to 4 feet

    • Social space 4 feet to 12 feet

    • Public space 12 feet or more


Personal appearance

Personal Appearance

  • Definition: Objects which come into contact with the body but are not part of the body

    • Make-up

    • Fragrance

    • Glasses

    • Hair pieces

    • Clothing


Personal possessions

Personal Possessions

  • Definition: Artifacts we own or have

    • Cars

    • Homes or Apartments

    • Pets

    • Collections

    • Awards

    • Furnishings


Environmental factors

Environmental Factors

  • Definition: Conditions of the setting; what you find in the space

    • Style of furnitureMusic

    • DécorClutter

    • LightingCrowding

    • ArchitectureTemperature

    • ColorsFengShui

    • Smells


Chronemics

Chronemics

  • Definition: Use of time (temporal)

    • Late for appointments or meetings

    • Finish projects on time

    • Procrastinate

    • Leave early

    • Personal business on company time

    • “Free time”


Characteristics of nonverbal communication

Characteristics of Nonverbal Communication

Adler and Rodman


Nonverbal

  • Nonverbal is rooted in cultural experience.

  • If you are perceived by someone, you are communicating.

  • Nonverbal messages are continuous and come on multiple channels.


Mehrabian

Mehrabian:

7% of an emotion is communicated verbally

93% of an emotion is communicated nonverbally

55% is from face

38% is from voice


Nonverbal

  • Nonverbal can be intentional or unintentional.

  • Nonverbal can serve practical functions.

  • Nonverbal serves social functions.

  • Nonverbal is best suited to revealing emotions, attitudes, feelings, and relationships.


Nonverbal

  • Nonverbal can be ambiguous.

    • Perception checking

  • Nonverbal messages differ from culture to culture.

  • Some nonverbal behaviors are universal

  • Nonverbal messages are more believable than verbal messages


  • Nonverbal

    • Nonverbal messages are often filtered out in perception.

    • Nonverbal communication helps us to manage interpersonal communication.


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