current student communication
Download
Skip this Video
Download Presentation
Current Student Communication

Loading in 2 Seconds...

play fullscreen
1 / 8

Current Student Communication - PowerPoint PPT Presentation


  • 97 Views
  • Uploaded on

Current Student Communication. The missing link. Current Situation Analysis. Retention is a high priority issue Communication of key action steps to current students is crucial to retention There is a communication flow for prospective students but not for current students

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Current Student Communication' - inge


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
current situation analysis
Current Situation Analysis
  • Retention is a high priority issue
  • Communication of key action steps to current students is crucial to retention
  • There is a communication flow for prospective students but not for current students
  • Communication to current students is fragmented and siloed
proposed solution
Proposed Solution

Communications Department

proposed solution process
Proposed Solution Process
  • Identify key Action Steps (Messages) for current students
    • Pay tuition
    • Meet with counselor or advisor to set up educational plan
    • Take advantage of academic success resources
    • Register for next semester
    • Complete next year’s FAFSA
select communication tool
Select Communication Tool

Priorities of Communication Tool (Customer Relationship Management—CRM tool)

  • Student must be able to select communication means
    • Mail, email, text, phone blast
  • Century user must be able to select communication means
  • Most processes must be automated
  • Institutional Technology must be involved early and be invested as a part of Communication Department
next steps
Next Steps
  • Propose creation of communication department for current students
  • Form committee to develop messages, process map and select communication tool
ad