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1. DILLMAN’S TOTAL DESIGN METHOD Mail and Telephone Surveys
04-19-01 TDM is described in detail in Dillman’s book Total Design Method published in 1978.
This presentation will be a summary of that book.TDM is described in detail in Dillman’s book Total Design Method published in 1978.
This presentation will be a summary of that book.
2. Who is Don Dillman? Dr. Dillman is a professor at Washington State University who has invested a career in fine tuning techniques and methodologies to improve mail and phone surveys