Information Resources In Transition… Adding Value… Making a Difference

1. Information Resources In Transition… Adding Value… Making a Difference University of Scranton – IT Forum February 14, 2013

2. Process • Began late spring 2012 • No formal SWOT/scan • Relied on Jerry’s doctoral research • Reviewed progress on 2010-13 plan • Included PIR Leadership and departments, IRAC, IMAC, TAG, Deans • Updated vision, mission, priorities

3. Professional expertiseSeamless technology environmentPromote sound business practicesEnhance the learning experience Our Vision

4. Providing Professional ServicesTrends • Availability of cloud services requires expertise in integration, contract management, and vendor relations • Focus on compliance, information security, business continuity necessitate knowledge of risk management • Changes in the type and nature of IT services provided demand different staff skill sets, new roles for CIO

5. Providing Professional ServicesGoals • Develop a service management program • Monitor and adjust service and platform mix • Centralize asset management, contract management, and capital budgeting • Further develop project management practices • Increase focus on risk management activities

6. Providing Professional ServicesProject Highlights • Create an IT Service Catalog • Develop Service Level Agreements • Refine use of Footprints CRM • Seek opportunities to participate in shared services; connect to Wide Area Networks for collaboration • Review and negotiate contracts for Banner, Luminis, Angel, Cable TV • Strengthen project planning; use of PM tools and practices • Implement an IT Disaster Recovery Plan; including co-location site for critical systems • Two factor authentication; penetration testing

7. Leveraging I & T as an AssetTrends • Evolution of campus networks from a novelty to a utility that must be constantly monitored and managed with redundancy, high availability and increasing capacity required – how can we leverage? • Advent of big data and analytics in higher education – adept use of information resources is becoming a key differentiator in attracting and serving students • Public attention on college affordability – what role does IT play in increasing costs? Creating efficiencies?

8. Leveraging I & T as an AssetGoals • Implement key software tools and upgrades • Implement an Identity & Access Management Program • Assess Unified Collaboration offerings • Lead business process improvement initiatives • Ensure high availability infrastructure • Expand virtualization to desktop environment and software applications • Explore the use of “big data” and analytics • Partner in information management initiatives

9. Leveraging I & T as an AssetProject Highlights • Upgrades to Banner, Microsoft Office • Identity & Access Management (2.0) • Enhancements to Data Center, Information Security tools, and network architecture (IPv6) • Virtual Desktop Infrastructure (VDI), applications • PMO and IT Development & Applications initiating business process improvements • Assess needs for Unified Collaboration tools • Explore uses of dashboards, data marts/warehouses, CRM systems for enrolled students • Partner on “Born Digital,” electronic records retention

10. Embracing ConsumerizationTrends • IT migrating from the consumer market into the workplace or classroom • Includes the Bring Your Own Device (BYOD) movement • Also brings need for integration with existing systems, security concerns about where data resides, and different support requirements • Will this enhance productivity? Save money? Introduce more risk?

11. Embracing ConsumerizationGoals • Plan and develop for mobile work and learning • Improve Royal Card Services • Improve the community experience using IT services and tools

12. Embracing ConsumerizationProject Highlights • Architecting for BYOD • Mobile Device Management • Royal Card • Upgrade system, readers • Redesign card with new capabilities • Implement mobile applications • My.Scranton Portal improvements • Evaluate Royal Drive • Better support for student gaming

13. Supporting Innovation in Teaching & Learning - Trends • Technology viewed as a key factor contributing to student engagement, efficient delivery of certain types of content, and aid in measurement of learning • Next generation Learning Management Systems (LMS) • Instructional technologies • On-line & MOOC’s • Learning Analytics • Computer Labs replaced by collaboration space

14. Supporting Innovation in Teaching & Learning - Goals • Expand lecture capture use and capabilities • Explore next generation learning management tools • Consultation and support for Rehabilitation Center building project • Refine long-term plan for supporting classroom technologies • Partner with colleges on unique needs and campus standards

15. Supporting Innovation in Teaching & Learning - Projects • Add rooms with lecture capture capability; explore videostreaming • Identify and implement ANGEL replacement • Partner & support learning assessment • Explore LMS-social network tools • Rehabilitation Center building • Infrastructure, classrooms/labs, and moves • Discussions with Deans and TAG • Designing flexible learning spaces • Support for online programs, blended learning • Support for faculty research activities

16. Next Steps • Spring 2013 • Sharing with University community, key groups • Plan starts June 1 • PIR Leadership work on developing metrics/measures to demonstrate progress

17. Information Resources Project Pipeline Spring 2013 Portfolio

18. Spring 2013 Implementation • Royal Card System Upgrade & Readers • My.Scranton Portal Upgrade • Footprints • Final conversion of Project Tracking into Change Management • Campus Wireless Upgrade • Complete outdoor areas • Identity & Access Management • Infrastructure work • VPN upgrade, New network monitoring appliance, servers, storage • Admissions Project • Conversion to new CRM - Slate

19. Questions?