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21 Reasons You Should Switch to Microsoft Dynamics CRM Online PowerPoint PPT Presentation


Microsoft Dynamics CRM Online can help your business do all this – and more. There are many reasons to select this software platform over some of the other options in the market. We’ve assembled our top 21 reasons you should switch to Microsoft Dynamics CRM online

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should

Switch to Microsoft

Dynamics CRM Online


21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

In today’s competitive business landscape, it is imperative that you handle your customers

properly. Customer engagement is everything. If you don’t take care of your clients and

potential customers, there will always be a competitor waiting to snatch them up. That’s why a

CRM (customer relationship management) tool is so valuable to your business. You can

improve business prospecting, increase and organize marketing, and track and manage existing

customer relationships with CRM software.

This is particularly important because customers are incredibly well informed about your

business – and your competitors – before you typically ever get a chance to walk in the door.

The Internet has spawned well-educated (and sometimes cynical) consumers, which has

lengthened the sales cycle across all industries. These factors make the job of your sales and

marketing teams even harder.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

Microsoft Dynamics CRM online can benefit your business in many ways, including:

• Helping organize your business to stay in front of potential customers through sharing

white papers, brochures, and other educational and sales collateral.

• Providing the customer with information so that they think of you first when they need the

product or service you’re offering.

• Supporting your sales team with marketing materials that will help them close the deal.

• Helping to retain existing customers; it can even track and help organize the resolution of

customer care issues or assist with upselling an existing customer.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

CRMs provide a way for you to organize client and potential customer contact all in one

database. It can allow sales executives to take notes on a call, and help them stay organized by

automating their follow up. It can segment customers or prospects into specific categories

based on demographics, interests, or where they are in the sales continuum, and then tie those

categories to key relationship-building marketing and sales activities. It can also automate

many of the processes that used to take twice the amount of time.

Microsoft Dynamics CRM Online can help your business do all this – and more. There are

many reasons to select this software platform over some of the other options in the market.

We’ve assembled our top 21 reasons you should switch to Microsoft Dynamics CRM online:

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21 reasons you should switch to microsoft dynamics crm online

THE REASONS

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

1. Best in class performance - Gartner consistently has ranked Microsoft Dynamics CRM

online as a leader across Saas, IaaS, and PaaS categories.

2. Superior customer support - With Microsoft’s unparalleled vendor partnerships, you’ll have

plenty of choices when seeking guidance from a vast network of consultants, advisors,

reseller partners, and plug-in service providers.

3. Giant tech portfolio means many software options for your business - Once you select

Microsoft Dynamics CRM Online, you’ve scratched the surface of the many other business

applications they offer, including ERP. The vast Microsoft tech footprint includes software

like Xbox Kinect, Yammer, Power BI, SharePoint, and Windows Mobile applications. The

Microsoft suite of products will always offer your business more options than any other

solo-service CRM provider.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

4. Cloud agility - The nimble nature of the cloud ensures faster deployments and greater

business flexibility across the IoT (Internet of Things). You can select full cloud or a hybrid

model (on-site/cloud) to power and improve your business. No matter what you choose, you

will have Internet-powered flexibility with Microsoft reliability and security across all your

digital devices.

5. Winner, 2016 CUSTOMER Magazine CRM Excellence Award - This year’s winners were

selected based on their verifiable ability to improve a client’s business, extend and expand

the customer relationship, and on their expertise in spanning the various touch points of the

entire lifecycle of a customer. Microsoft Dynamics CRM online was honored in 2016 as the

best across all of these important categories.

6. Data integration - Consolidating data in one place will streamline your efficiency across

multiple departments. You’ll experience robust, quick data integration with Microsoft

Dynamics CRM online. Some of the more intriguing and unusual features include the ability

to export CRM data to real-time Excel views, or update CRM data while still in Excel.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

7. Task-based user interface (UI) - We all know that the UX (user experience) on the Microsoft

suite of office products functions via task driven object oriented programming (OOP).

Microsoft Dynamics CRM online incorporates that same easy and intuitive navigation and

user-friendly functionality.

8. Automation - If you’re like most of us, you struggle to accomplish all of the tasks necessary

in any given day. Now imagine this struggle multiplied by several (or a hundred) sales and

marketing executives. Then factor in your volume of potential and current customers and

you’ve got a lot of task-oriented flailing around. One of the benefits of Microsoft Dynamics

CRM online is that you can automate many of these manual tasks, including customer

service oriented surveys and other client-facing activities. In fact, Microsoft Dynamics CRM

online made Gartner’s Magic Quadrant for Sales Force Automation.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

9. Reporting features - Creating custom reports is easy. While there are an extensive number

of canned reporting options, the ability to collate and view exactly what you want, and then

automate it, makes this CRM outstanding for use across any industry. Multiple users with

department-specific KPIs can generate reports and then send them automatically wherever

they need to.

10.Integrates with existing technologies - Businesses are very familiar with the Microsoft suite

of products, and there is easy integration for programmers across legacy platforms such as

SQL, .NET, and Office.

11.Easy coordination between department - You’ll lessen the chasm between marketing and

sales by eliminating data silos. Everyone will have access to all the data they need when they

need it the most.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

12.Winner, 2015 CRM Magazine Market Leader Awards - Microsoft Dynamics CRM Online

clinched this award across not one, but four categories including: Enterprise CRM Suite,

Midmarket CRM Suite, Small Business CRM Suite and Sales For Automation.

13.Scalability - One of the key benefits of cloud-based software is that it can grow or shrink

with your business. From a start-up company to a large enterprise, Microsoft Dynamics

CRM online can flex when you need it.

14.Interoperability between Microsoft products - Syncing email and calendars, along with

contacts lists is not a problem. The beauty of this CRM is that it will significantly improve

communication with your customers and increase the efficiency of your software functions.

15.Out-of-the-box functionality - This is plug-and-play software, which allows for immediate

tracking and lead management. Because Microsoft Dynamics CRM Online utilizes the same

recognizable platform across all software, you’ll find your use of Dynamics will be almost

instinctual.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

16.Seamless update - Remember the days when updates required onsite visits and downtime?

Not anymore.

17.Fully customizable - Design your own sales or marketing campaign dashboards. Track sales

prospects and where they are in the buying cycle, or report on individual sales executive

activity. Run reports on volume of emails sent and who’s opened them. Integrate the

platform across all digital devices, putting a great tool in the hands of your mobile sales

team.

18.Sales forecasting - Sales forecasting will get a lot easier with Microsoft Dynamics CRM

Online. Not only will sales pipeline management improve, but the positive impact this will

have on scheduling and purchasing will also be a welcome surprise.

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21 reasons you should switch to microsoft dynamics crm online

21 Reasons You Should Switch to

Microsoft Dynamics CRM Online

19.Greater transparency - With a more realistic sales funnel comes greater transparency for

the entire marketing and sales team. One of the surprising benefits of this platform is that it

helps businesses create a culture based on accountability and performance.

20.Case management - The platform allows for customer case management, so when a

complaint occurs, it is immediately flagged and routed to the appropriate person. Microsoft

Dynamics CRM Online will improve your customer experience, leading to better problem

solving and longer retention after the sale is made.

21.Trusted vendor - Microsoft has been a trusted vendor since the advent of the motherboard.

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21 reasons you should switch to microsoft dynamics crm online

MICROSOFT DYNAMICS

CRM ONLINE TO GROW

YOUR BUSINESS

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21 reasons you should switch to microsoft dynamics crm online

MICROSOFT DYNAMICS CRM

ONLINE TO GROW YOUR BUSINESS

According to Gartner, the CRM market is continually expanding, as businesses recognize the

imperative nature of tracking pre-sale and post-sale customer contacts. There are a lot of

competitors out there, but none have received the awards and recognition of the Microsoft

Dynamics CRM online product. Microsoft has heavily invested in their CRM platform – and it

shows. Increasingly, large multi-national enterprises are utilizing the application because the

software helps large, disparate organizations reach clients in an organized fashion across

multiple touch points. The CRM’s integration with Microsoft’s ERP software has enabled these

large companies to improve business analytics. CRM data is then utilized to help enterprise

companies make strategic decisions that have tremendous impact in the marketplace.

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21 reasons you should switch to microsoft dynamics crm online

MICROSOFT DYNAMICS CRM

ONLINE TO GROW YOUR BUSINESS

Your business needs a CRM. If you’re using legacy software or hardware to track important

business functions like HR and payroll, but then have a separate CRM to manage customers,

you are likely duplicating effort and missing out on the streamlined functionality of Microsoft

Dynamics. IESGP is a full-service Microsoft provider, offering end-to-end support across the

entire suite of Microsoft Dynamics Solutions. Contact us today to find out how you can

leverage the Microsoft Dynamics suite of products to accelerate your business.

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21 reasons you should switch to microsoft dynamics crm online

About IES

IES is a leading Microsoft software reseller, development, implementation, and

business process consulting firm dedicated exclusively to Microsoft Dynamics training,

products, and supported services. Our expertise extends across Microsoft Dynamics

CRM, MS Dynamics GP, Dynamics NAV, and beyond. We are based in the Miami and

Tampa areas of Florida, but serve clients across the nation.

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