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Unit 538: Manage domiciliary services. The performance management cycle Learning outcomes 2, 4, 6 /Assessment criteria: 2.2, 4.1, 4.2, 4.3, 4.4, 4.5, 6.3. The performance management cycle. Organisational goals. Individual Goal planning. Performance evaluation. Recognition. Coaching
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Unit 538: Manage domiciliary services The performance management cycle Learning outcomes 2, 4, 6/Assessment criteria: 2.2, 4.1, 4.2, 4.3, 4.4, 4.5, 6.3 Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle Organisational goals Individual Goal planning Performance evaluation Recognition Coaching and feedback Unit 538: Manage domiciliary services (O3)3978 Level 5 PowerPoint presentation 1
The performance management cycle • Organisational goals • Setting goals for the organisation that reflect its purpose, values and vision • Sharing goals • Allocating responsibility for goals Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Individual goal planning • Individual goal setting • Competence assessment • Development/career planning Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Performance evaluation • Individual appraisal and review • Evaluation of performance • 360-degree assessment Unit 538: Manage domiciliary services (O3)3978 Level 5 PowerPoint presentation 1
The performance management cycle • Coaching and feedback • Coaching activities • Coaching plans • Continuous feedback Unit 538 (O3): Manage domiciliary services. 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Recognition • Reward performance – different ways to recognise achievement and improve performance • Pay recommendations • Promotion Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Giving feedback • Feedback is a way to reinforce appropriate behaviour, standards of practice or bring about individual change. • It facilitates self-reflection and open dialogue between employees and management, and supports understanding and acknowledgement of strengths and weaknesses. • When feedback is used effectively, the outcomes are: • realistic career plans for the individual • benefits for the organisation from understanding each staff member’s aspirations and potential. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Self-reflection • Learning more about the way in which you communicate will enhance your management skills. • Using recognised managerial theories when reflecting upon your practice will give you the evidence required to demonstrate your competence. • You can also use the process of reflecting upon the way you support and enable others to develop your own knowledge and skills. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Mentoring and coaching • A mentor is usually an expert in a particular field.They will work within that field to help more junior practitioners gain knowledge, skills and experience. • A coach is not necessarily an expert in the field of influence of the person. Rather, they will work withthe person to identify and reach significant targets and goals. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • What is mentoring? • Mentoring involves an individual entering a relationship • with somebody to act as an adviser, counsellor or – most • particularly – a role model. • What is coaching? • Coaching is a focused, one-to-one process intended • to maximise management and leadership potential • or behaviour change in the workplace. Coaching is • about change. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Mentoring involves: • Directing and supporting people without spoon-feeding them. • Enhancing people’s own ability to identify training needs, set objectives and evaluate forward planning and project implementation. • Developing skills that will assist staff in self-appraisal and review. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
The performance management cycle • Coaching involves: • Enhancing people’s effectiveness in their present job • Developing specific skills and knowledge • Changing behaviour • Planning and implementing carer paths • Improving confidence • Managing stress and work/life balance, and clarifying personal values Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1
