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NCVEI Benchmarking: Pilot Project Update

NCVEI Benchmarking: Pilot Project Update. James W. Lloyd, DVM, PhD Associate Dean College of Veterinary Medicine Michigan State University. Why Benchmark?. Internal comparisons Identify performance trends over time External comparisons Compare performance to similar operations.

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NCVEI Benchmarking: Pilot Project Update

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  1. NCVEI Benchmarking:Pilot Project Update James W. Lloyd, DVM, PhD Associate Dean College of Veterinary Medicine Michigan State University

  2. Why Benchmark? • Internal comparisons • Identify performance trends over time • External comparisons • Compare performance to similar operations

  3. John Haven David Lee Dennis McCurnin Cecil Moore Ralph Richardson VTH Benchmarking Task Force • Mimi Arighi • Jim Brawley • Roger Fingland • Gary Foltz • Ron Haffey • Renee Knosby Coordinated by NCVEI: Howard Rubin, Jim Lloyd

  4. Benchmarking Challenges • Deciding what to measure • Establishing standard definitions • Who compiles the data? • AAVMC comparative data report? • Does everyone participate? • Reporting frequency?

  5. Task Force “Wish List” • How productive is the VTH faculty? • How productive is the VTH by service areas (cost centers)? • Level of client satisfaction/complaints • Level of satisfaction among referring veterinarians • Ratio of students, interns and residents to caseload • Number of cases per service (impact on teaching level)

  6. Task Force “Wish List” (cont.) • Number of cases per FTE • Service lag time • Accounts receivable (pro-bono impact and programs) • Variable compensation for faculty and staff • Staff turnover • State support and other revenue generators

  7. Suggested Starting Data Points • Gross revenue • Case load • State support • FTE faculty • House officers • FTE staff • Staff expense • Direct costs (drugs, medical supplies) • Accounts receivable • Staff turnover

  8. Data Entry and Reporting NCVEI website demonstration http://ncvei.org

  9. Next Steps • Conference call(s) next week • Revisions as appropriate • Enter more data • More schools • Service-level • Using the data – suggestions?

  10. Comments? Questions?

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