People in Design

1. People in Design Damian Gordon

2. People in Design • Why do we care about people in design? • Because we build software systems for other people, so we have to give as much thought about how these people (the users) will experience the system, as we do in the building on the internal logic of the system.

3. People in Design • How do we represent people in design?

4. People in Design • How do we represent people in design? • It’s worse than you think.

6. People in Design • Let’s take an example, users of facebook:

8. Non-Registered Users View publicly available profiles Register to join facebook

9. View publicly available profiles Registered Users Log in Look at friends updates Update own profile Post on walls Add an app Log out

10. Users Register to join facebook View publicly available profiles Log in Look at friends updates Update own profile Post on walls Add an app Registered Users Non-Registered Users Log out

11. People in Design • Let’s take another example, e-mail:

12. Log in e-Mail Read new messages Reread old messages Delete messages Send new messages Create mailing list Registered Users Log out

13. Log in e-Mail Read new messages Reread old messages Delete messages Send new messages Create mailing list Registered Users Log out

14. Log in e-Mail Read new messages Reread old messages Delete messages Send new messages Create mailing list Registered Users Administrator Log out

15. Log in e-Mail Read new messages Reread old messages Delete messages Send new messages Create mailing list Registered Users Administrator Log out

16. Delete email account Log in e-Mail Create new email account Read new messages Reread old messages Delete messages Send new messages Create mailing list Registered Users Administrator Log out