Human

1. Human Resources

2. Human Resources provides excellence in leadership related to Human Resource functions in support of the mission of the college. • We partner with members of the college community as we provide quality service to attract, develop, motivate and retain a diverse workforce within a supportive work environment. We seek to ensure that we comply with laws and regulations related to Human Resource areas of responsibility. • We do this with an emphasis on customer service based on consultation, participation and communication with the campus community, the CUNY Central Office, and working relationships that extend beyond the college.

3. Working To StrengthenInfrastructure • Process • Past • Future • Use of technology • Compliance and checks and balances • Working Relationships • Units communicating, work information shared, managers communicating and working together (no silos) • Knowledge and Skills • Training, Development, Involvement, Meetings, Modeling • Human Resources • Institutional Knowledge • Bringing something new to the table • Positioning • Benefits Manager who knows Benefits, etc. • Individuals with excellent interpersonal, customer service skills

4. Payroll • Stability • Tap into experience and expertise • Look for links between payroll process and human resource process • Web presence

5. Strengthening Human Resources External Campus Community, Central Office/The University Customer Service…in an academic environment • Demonstrating “field” knowledge • Being there for our employees • Timely processing and timely responses • Meetings and participation • Showing our commitment • We are all Human Resources • Partnering • Obtaining feedback and responding

6. Surveys • Formal • Informal

7. Employee Engagement Survey Used to identify weaknesses or perceptions of weaknesses Used to identify strengths Used as a talking point. Used to meet with members of the college Used to identify needs and implement training

8. Various types of surveys • Campus Climate • LSSSE • Employee Engagement Survey 360 degree feedback Communication Customer Service Cost-Benefit Analysis

9. How to use survey results • Results…review, dialogue, plan, act • Create change • Strategic Planning • Actions…action planning, involvement, commitment • Culture: organizational, divisional, departmental • Alignment: Mission (institutional, divisional, departmental). • A form of a performance appraisal • Development/Training…departmental, individual, divisional, organizational (K.S.A.’s) • Enhance Communication • Re-Energize, Re-Commit • Consequences • Results

10. Tools to Work on Survey Results Training & Development Opportunities Performance Appraisals Project work groups Meetings Practice the model we strive to be The “local” survey or evaluation

11. Training Courses Available for John Jay Employees Trainers Can Guarantee Skill But Not Performance

12. Informal • MBWA • Feedback in Meetings • “Smile sheets” • The grape vine

13. Mission Statement and Leadership • John Jay College of Criminal Justice of The City University of New York is a liberal arts college dedicated to education, research and service in the fields of criminal justice, fire science and related areas of public safety and public service. It strives to endow students with the skills of critical thinking and effective communication; the perspective and moral judgment that result from liberal studies; the capacity for personal and social growth and creative problem solving that results from the ability to acquire and evaluate information; the ability to navigate advanced technological systems; and the awareness of the diverse cultural, historical, economic and political forces that shape our society. • The College is dedicated to fostering an academic environment, to promoting scholarship and encouraging research, especially in areas related to criminal justice. The breadth and diversity of scholarship at the College reflect our continuing commitment to innovative analyses, interdisciplinary approaches and global perspectives. The College offers its students a curriculum that balances the arts, sciences and humanities with professional studies. It serves the community by developing graduates who have the intellectual acuity, moral commitment and professional competence to confront the challenges of crime, justice and public safety in a free society. It seeks to inspire both students and faculty, to the highest ideals of citizenship and public service. • Each and every member of the Administration is committed to the mission of John Jay. Essential to multiple operations here, these employees make significant contributions to the running of the College. They deal with everything from human resources to the health and safety of students and faculty. We consider them among our most valuable assets at John Jay.

14. Finance & Administration • Our mission is to provide and continuously improve upon the best practices for top quality administrative and financial services for our faculty, staff and students to help support the College's strategic goals and objectives.

15. Human Resources • Human Resources provides excellence in leadership related to Human Resource functions in support of the mission of the college. • We partner with members of the college community as we provide quality service to attract, develop, motivate and retain a diverse workforce within a supportive work environment. We seek to ensure that we comply with laws and regulations related to Human Resource areas of responsibility. • We do this with an emphasis on customer service based on consultation, participation and communication with the campus community, the CUNY Central Office, and working relationships that extend beyond the college.