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VERITAS CommandCentral TM Service 3.5 Transforming IT to a Value Center

VERITAS CommandCentral TM Service 3.5 Transforming IT to a Value Center. Customer Logo Here. Solution Preview for Tuesday, November 18, 2003. The Headline…. Key part of VERITAS utility computing solution Formerly code-named Global Operations Manager

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VERITAS CommandCentral TM Service 3.5 Transforming IT to a Value Center

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  1. VERITAS CommandCentralTM Service 3.5Transforming IT to a Value Center CustomerLogoHere Solution Preview for Tuesday, November 18, 2003

  2. The Headline… • Key part of VERITAS utility computing solution • Formerly code-named Global Operations Manager • Recently released with multiple installations - via purchases & Early Adopter Program • Focused on needs of our large customers • Deliver offline & online storage as a service internally • Integrates into environment (VERITAS and non-VERITAS) • Future expansion to other data center services (e.g., server provisioning, high availability)

  3. CEO & CFO Business Spend Less Stop The Complaints More Applications, Data Higher Service Levels Complex, Heterogeneous Environment Web Server Server Application Database Storage IT Challenges CIO

  4. Storage Utility Business Logical Physical

  5. Enabling a Storage Utility VERITAS CommandCentralService Business VERITASCommandCentralStorage VERITASStorage Central VERITASCommandCentralRecovery Logical Physical VERITASFoundation Suite VERITASNetBackup / BackupExec.

  6. Benefits of a Storage Utility • Reduce Capital Expenditures • Pool infrastructure • Improve utilization • Increase purchasing leverage • Improve Service Levels • Standardize offerings • Appropriate service level for app • Set achievable service targets • Reduce Operating Expenditures • Centralize operations • Increase admin efficiency • Standardize on best practices • Automate processes over time

  7. Raw IT Infrastructure Defined IT Services Business Applications ServiceConsumers Storage Management Data Protection High Availability Lines of Business Disaster Recovery Server Provisioning Performance Mgmt. … Delivering IT as a Service

  8. ServiceDefinition ServiceCostAllocation ServiceRequest ServiceLevelReporting Service Delivery Management Service Level Management ServiceApprovals ServiceLevelMonitoring ServiceProvisioning IT Service Lifecycle ServicePlanning

  9. LOBManager CIO FinancialAnalyst Service Definition and Tiering Business-LevelReporting(Views) StorageMgmt. $12 $7 Backup $2 Storage DataProtection Service- Level Mgmt Cost Allocation Data Protection StorageMgmt $100 $50 … $10 $100 $12 … $50 $7 $10 $2 Backup Storage Service Delivery Workflow Transforming IT to a Value Center “Mgmt” “Providers” “Consumers” HR App Admin. StorageAdmin. Service Delivery Portal BackupAdmin. Finance App Admin. ServerAdmin. App.Architect

  10. Service Delivery Portal Service Knowledge Base & Best Practices Event Mgmt. Business-Level Reporting Cost Allocation & Charge back SLA Management Provisioning Management Change Mgmt. Business Process: Service Workflow Engine Business Views: Correlation and Grouping DB Product Architecture Consumer Provider Management Browser Management Server (Embedded Sybase) Legato, Other 3rd Party VERITAS NetBackup VERITAS BackupExec VERITAS SANPoint Control VERITAS Storage Reporter … Collectors/Agents

  11. Key FeaturesService Delivery Portal IT Management, System Administrators, DBAs • Highlights • Unified interface between IT, “customers” and management • Roles-based personalization • User-customizable interface • Access control per user to selected views • Brand with company logo, colors IT Infrastructure (Storage Admins, Backup Admins, …)

  12. Key FeaturesOperations Management • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  13. Key FeaturesOperations Management • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  14. Key FeaturesOperations Management • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  15. Key FeaturesOperations Reporting • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  16. Key FeaturesOperations Reporting • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  17. Key FeaturesOperations Reporting • Highlights • View success/failure of backups in environment • Manage changes to environment • Explore media usage and allocation • Consolidate errors and skipped files for backups • Analyze drive usage over time • Capture best practices and documentation in knowledge base

  18. Key FeaturesCentralized Event Management • Highlights • Consolidate events across global environment • De-duplicated list • Correlate / filter events by affected application / business unit • Automatic forwarding of events via SNMP • Event assignment, ticketing and workflow

  19. Key FeaturesBusiness Views • Highlights • Discover IT assets • Map IT assets to “business views” • Multiple, customizable multi-level views • Drill-down to resource attributes • Granularity to file system and DB level • Import/export via XML

  20. Key FeaturesBusiness Views • Highlights • Discover IT assets • Map IT assets to “business views” • Multiple, customizable multi-level views • Drill-down to resource attributes • Granularity to file system and DB level • Import/export via XML

  21. Key FeaturesBusiness Views • Highlights • Discover IT assets • Map IT assets to “business views” • Multiple, customizable multi-level views • Drill-down to resource attributes • Granularity to file system and DB level • Import/export via XML

  22. Key FeaturesBusiness Views • Highlights • Discover IT assets • Map IT assets to “business views” • Multiple, customizable multi-level views • Drill-down to resource attributes • Granularity to file system and DB level • Import/export via XML

  23. BE NBU Legato Key FeaturesBusiness-Level Reporting IT Management, System Administrators, DBAs Storage Admins, Backup Admins • Highlights • Report on service levels, utilization, performance • Report by any business view defined • Filter to subsection of view (e.g., “Marketing” department) • “Service Scorecard” for internal “customers” • Print / e-mail / subscribe to reports BusinessCorrelation DataCollection

  24. Key FeaturesBusiness-Level Reporting • Highlights • Report on service levels, utilization, performance • Report by any business view defined • Filter to subsection of view (e.g., “Marketing” department) • “Service Scorecard” for internal “customers” • Print / e-mail / subscribe to reports

  25. Key FeaturesBusiness-Level Reporting • Highlights • Report on service levels, utilization, performance • Report by any business view defined • Filter to subsection of view (e.g., “Marketing” department) • “Service Scorecard” for internal “customers” • Print / e-mail / subscribe to reports

  26. Key FeaturesCost Allocation & Charge Back • Highlights • Define multiple pricing models depending on usage scenario, service tier or “customer” • Custom formula of variables and weights • Vary pricing by date • Present unified “bill” to each customer • Export via XML

  27. Key FeaturesCost Allocation & Charge Back • Highlights • Define multiple pricing models depending on usage scenario, service tier or “customer” • Custom formula of variables and weights • Vary pricing by date • Present unified “bill” to each customer • Export via XML

  28. Key FeaturesCost Allocation & Charge Back • Highlights • Define multiple pricing models depending on usage scenario, service tier or “customer” • Custom formula of variables and weights • Vary pricing by date • Present unified “bill” to each customer • Export via XML

  29. Key FeaturesCost Allocation & Charge Back • Highlights • Define multiple pricing models depending on usage scenario, service tier or “customer” • Custom formula of variables and weights • Vary pricing by date • Present unified “bill” to each customer • Export via XML

  30. Key FeaturesService Delivery Workflow • Highlights • Customizable processes • Provisioning, change and event mgmt workflows • E-mail notification • Audit trail for processes • Analyze bottlenecks • Launch command / script for automation

  31. Key FeaturesService Delivery Workflow • Highlights • Customizable processes • Provisioning, change and event mgmt workflows • E-mail notification • Audit trail for processes • Analyze bottlenecks • Launch command / script for automation

  32. Key FeaturesSLA Management • Highlights • Define authoritative catalog of all IT infrastructure services • Build service tiers with associated service level targets and cost models IT Infrastructure (Storage Admins, Backup Admins, …)

  33. LDAP NT Auth. AD Integration Capabilities 3rd-Party Framework(HP, CA, Tivoli, BMC, NetCool) SNMP forwarding Auth.API Remedy Peregrine WorkflowAPI Vantive Agent SDK ERP Lightweight Agents XML Asset Import / Export Clustering Agents LDAP • Initial support for: • VERITAS NetBackup • VERITAS Backup Exec • Legato Networker • VERITAS SANPoint Control Server Agents Asset Management Storage Agents Third-party reporting tools via ODBC Internal Database Backup Agents

  34. Product Demonstration

  35. DB BE NBU Legato Rapid Deployment BackupAdmin. • Install & configure server • Install agents (backup master server / SAN hosts) • Create / Import business views • Drag & drop discovered architecture to business views • Add portal users • Set up workflows (options consulting services available) StorageAdmin. CIO MarketingDepartment Data CenterManager Business Views

  36. Increasing Benefits Over Time Provide accountability through charge back Reduce operational costs through service automation Reduce time to delivery through standard workflows ROI Provide self-service business reporting to internal “customers” Reduce administrative costs through central reporting / monitoring

  37. CommandCentral Service3.5 • Web-based service portal • Personalized interface • Business-level reporting • Multiple, user-def. views • Print/e-mail reports • Cost allocation/chargeback • Event/change mgmt. • Provisioning workflow • Knowledge base • XML import/export • SNMP forwarding • CommandCentral Service4.0 • Integrated SRM • SLA mgmt. / workflow • Backup improvements • Improved cost allocation • Improved usability • Improved manageability • Consulting enablement • Initial computing as a service • CommandCentral Service4.5 • Computing as a service • Channel readiness • Geographic expansion • Policy-based management • Correlation between technology domains • Initial application performance integration • Out-of-the-box adapters (frameworks, billing, ticketing, etc.) • HP/UX, AIX, Linux agents • TSM support • CCStorage integration • VCS/OpForce support • Solaris, Windows support • NBU, BE, Legato support • SPC support • Third-party backup/SRM • CCRecovery, CCAvailability • I3 support Product Roadmap 1H2004 2H2004 4Q2003

  38. Early Adopter Program Benefits • Early access to product at no cost (during evaluation period) • Influence initial version and future roadmap • Hands-on engineering resources • Activities • Install / evaluate product and updates • Participate in regular status conference calls • Customer case study / marketing reference

  39. CommandCentralRecovery CommandCentralStorage CommandCentralAvailability Storage-Central OpForce i3 NetBackup /BackupExec FoundationSuite Cluster Server VERITAS Software: Enabling Utility Computing CommandCentral Service Service Storage Recovery Availability Server Performance Foundation Suite NetBackup /BackupExec Cluster Server ServerAutomation ApplicationPerformance Heterogeneous Hardware Infrastructure 4Q2003 1H2004 2H2004

  40. The Future – Utility Computing • “IT Network” Becoming Mature • Behaves Like Water, Gas Or Electrical Network • Economies Of Scale From Infrastructure • Shared, Centralized Resources • Always Available “On Demand” • Fast, Reliable • Heterogeneous • Support Any Disk, Server, OS, Database, Application • Modular Approach

  41. Summary • Demonstratebusiness value of IT investments • Reduce cost of delivering services to your users • TransformIT from cost center to value center • Leverage investment in VERITAS and non-VERITAS products • Enable vision of IT utility for your organization • Working closely with our large early customers to define vision

  42. & QUESTIONS ANSWERS

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