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PPC Industry Forum, 7 June 2007

PPC Industry Forum, 7 June 2007. Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

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PPC Industry Forum, 7 June 2007

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  1. PPC Industry Forum, 7 June 2007

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introduction – Leslie Hurrell-Smith • Review of previous actions – Pauline Cowie/All • Product Development Update – Pauline Cowie/All • Industry Forum Issues Log – Pauline Cowie/All • Product In Life Update – Pauline Cowie/All • QoS • Billing • Communications • Product Handbook • Regulatory Update – Kath Embleton • AOB – All • Meeting Review – Leslie Hurrell-Smith • Date of next meeting - All

  4. Partial Private Circuits Action Point Review

  5. Partial Private Circuits Response to Action Point 12/1 (01/12/05) – “BT to investigate the inclusion of eCo Repair in the data quality monitoring on the One Truth Data Base” 07/07/07 – Alignment delayed due to priority being given to EOI/TSR system separation. This alignment is being worked on in the background with an anticipated completion date of Q4 2007/08. Action to be reviewed December 2007 to check completion on track. Action Ongoing

  6. Partial Private Circuits • Response to Action Point 12/1 (07/12/06) – “Wolverhampton CMC have asked CPs to provide circuit IDs of A Ends to begin provision process, but SNEiD is already provided to the CMC and should suffice. BT to check why this is requested” • 07/06/07 – Bilateral meeting held 19/04/07, ISH SNEiD alignment to ISH charging points discussed and agreed. Action Discharged

  7. Partial Private Circuits • Response to Action Point 12/2 (07/12/06) – “Do BTW provide wholesale variants of Defence Private Services, and if not, can these be developed as a service for CPs to take?” • 07/06/07 – No SoR received from Industry. Action discharged.

  8. Partial Private Circuits Response to Action Point 12/6 (07/12/06) – “BT to check legal implications of previous application of Ancillary Charges which were charged but not noted in the CPL” • 07/06/07 – CPL to be updated with “Cancellation from day after FOCA” will incur published cancellation charges. Industry agreed to this change. Action Discharged

  9. Partial Private Circuits • Response to Action Point 03/1 (01/03/07) – Product Handbook: BT to present on changes to the Product Handbook at the next Industry Forum. BT to extend CP’s feedback on issues to 16th March 07. • 07/06/07 – Updates to the Handbook is based on original feedback, no additional feedback received following March’s forum. Handbook to be up-issued to issued 3 and published on the PPC Reference Offer website. Action Discharged

  10. Partial Private Circuits • Response to Action Point 03/2 (01/03/07) – Stop the Clock: BT to produce individual CP’s Third Party STC reasons for analysis. Account Teams to work with CPs to understand how to reduce number of instances where STC is initiated due to CPs Third Party site issues. Update on next slide

  11. Partial Private Circuits Third Party Stop the Clock Reasons – April 2007

  12. Partial Private Circuits • Response to Action Point 03/3 (01/03/07) – Exchange Closure: CPs to provide BT with a list of people within their organisation who should receive Exchange Closure notification. CPs to provide this information by 30th March 07. • 07/06/07 – 2 CPs provided BT with notification information. Process for Exchange Closure agreed. Action Discharged

  13. Partial Private Circuits • Response to Action Point 03/4 (01/03/07) – Exchange Closure: CPs request BT provide an inventory of PPC services that will be impacted by the closure of an exchange. • 07/06/07 – Agreed with industry that inventory would be provided to each CP’s Service Manager and CP contacts. Action Discharged

  14. Partial Private Circuits • Response to Action Point 03/5 (01/03/07) – 21CN Point to Pont: BT to report back to CPs re exchange closure as a result of 21CN. • 07/06/07 – Industry was advised that as part of the Consult 21 point-to-point discussion BT has given the assurance that exchange closures currently planned are for reasons other than 21CN. Action Discharged

  15. Partial Private Circuits • Response to Action Point 03/6 (01/03/07) – CLZ/Metro Pricing: BT to Clarify CLZ and Metro Price List Entry. • 07/06/07 – Price List being updated to add ‘London Metro’ to 2Mbit/s CLZ entry at B8.03 and to remove reference to 0207 exchange area. Action Discharged

  16. Partial Private Circuits • Response to Action Point 03/8 (01/03/07) – Pricing Tool: 1) BT to ensure Pricing Tool highlights Infrastructure and Excess charges are included in the price quoted. The tool currently quotes circuit prices only. 2) Consider the possibility of CPs being given the ability to input their PoH postcodes or Grid References as an inventory in future developments. • 07/06/07 – Update provided: Enhancements to tool will be managed in various phases with Phase 2a target to complete in September 07. • June 07 – Inclusion of RBS and E-Line pricing. • July 07 – more PPC enhancements and inclusion of Megastream Ethernet pricing. • BT to provide industry with pricing tool project plan. Action Ongoing

  17. Partial Private Circuits • Response to Action Point 03/9 (01/03/07) – Issues Log: BT to review log to remove Replicability issues and also to include ‘Origin’ of issues on the log. • 07/06/07 – Issues log amended. Industry request further amendments to include ‘Date Issue Raised’, Issue Originator’ and a ‘Good Description of Issue raised’ • Issue originator to ensure Issue is clear, unambiguous and clearly describes the issue raised. Action Ongoing

  18. Partial Private Circuits • Response to Action Point 03/10 (01/03/07) – Customer Satisfaction: BT Account Teams to work with Industry to understand customer sat responses and what can be done to make the responses more meaningful. • 07/06/07 – CPs currently working with their Account Teams. Action Discharged

  19. Partial Private Circuits • Response to Action Point 03/11 (01/03/07) – B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. • 07/06/07 – This issue is under investigation. BT to update industry on findings within 6 weeks of forum. Action Ongoing

  20. Partial Private Circuits Industry Forum Issues Log

  21. Partial Private Circuits Product Development Update

  22. Data Connectivity Development Timeline PPC Enhance Phase 2 - Volume & Term Discounts TDM Conversion – Ethernet based product; 7.6Mbit/s 4 x 2Mbit/s; Trial end June/beginning July. Online Pricing Tool Phase 2a – Target completion Sept 07 622Mbit/s PPC Price Re-Launch – proposed pricing from online pricing tool based on 2.5 times 155Mbit/s prices ACO Proposed improvements – proposed interim forecast.

  23. Partial Private Circuits Product In-Life Update • QoS • Billing • Communications • Customer Satisfaction • Product Handbook

  24. QoS • QoS Performance - Reporting Update • Q4 Aggregated Report published on website • Q4 CP reports distributed • Retail Comparison available on CDD, CRD and Repair • PPC/Retail Comparison Q4 • Provision Retail 97.08% PPC 96.59% • Repair Retail 82.66% PPC 87.67%

  25. QoS • QoS Performance – Q4 • Highlights • Circuit CDD performance improved to 96.59% from 93.67% last quarter. • FOCR performance has improved for the 6th quarter in a row. 78.99% against 78.81% in the last quarter. • The percentage of Stop the clock instances due to the Third Party customers decreased significantly from 92% in the last quarter to 75% in this quarter. • The repair performance improved from 86.07% in the last quarter to 87.67%. • New installation faults is down from 4184 in the last quarterto 3782.

  26. QoS • QoS Performance – Q4 • Lowlights • The performance on Highband FOCR is similar to the last quarter's and is not likely to improve based on the 8 day response window • The Stop the Clock instances increased to 1839 from 1689 in the last quarter, against a decrease in the volume of circuits ordered this quarter. • The number of new installation faults down to Communication Providers increased from 71.69% in the last quarter to 76.66%. • BT suffered 9 Serious Network incidents.

  27. Billing

  28. PCBNS GenIUS CP PPC Migration to GenIUS - Timeline Contingency: PCNBS continue to bill to January PCNBS July Bill PCNBS Oct bill 1st Live GenIUS PPC Bill Sample bill backup containing realistic data Parallel test Oct bill Test Migration for select CPs Live Migration Jan 08 Feb Mar Dec Oct Apr 07 May Jun Jul Aug Sep Nov CPs uses Sample data to start In house development CP load & test Oct bill data BT require CPs sign-off CPs billing development phase

  29. Partial Private Circuits • Communications • No reported website outages • Withdrawal of Spare Capacity Charges – 5/3/07 • Issue 2 of PPC IRO Review - 7/3/07

  30. Partial Private Circuits • Product Handbook Revision • Generic change to replace PECN and customer with Communications Providers. • Following slides detail other changes to the document

  31. Partial Private Circuits

  32. Partial Private Circuits

  33. Partial Private Circuits

  34. Regulatory Update • PPC IRO • PPC Price Control • Leased Line Market Review (LLMR)

  35. Partial Private Circuits • Forum Review

  36. Partial Private Circuits A.O.B Next Meeting Scheduled 6th September 2007 BTC, Business Showcase

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