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Welcome to All Oral Communications Classes. Part 2. Things that affect communication:. 11. Listening. Listening Process:. Step 1: Sense Sound (what was said) Step 2: Interpret (what was meant) Step 3: Examine (how it relates to you) Step 4: Respond (appropriately). Why Listen?.

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Welcome to All Oral Communications Classes

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Welcome to all oral communications classes

Welcome to All

Oral Communications

Classes

Part 2


Welcome to all oral communications classes

Things that affect communication:

11. Listening


Welcome to all oral communications classes

Listening Process:

Step 1: Sense Sound(what was said)

Step 2: Interpret(what was meant)

Step 3: Examine(how it relates to you)

Step 4: Respond(appropriately)


Welcome to all oral communications classes

Why Listen?

To understand(information)

To provide support(interpersonal relations)

To analyze(persuasion)


Welcome to all oral communications classes

Things That Interfere

with Listening:

A. External Distractions

B. Internal distractions

C. DESIRE to Talk

D. Personal Biases

E. Conflicting Demands


Welcome to all oral communications classes

How to

Listen Actively

•Stay Tuned In

•Read Nonverbals

•Be Prepared

•Avoid Distractions


Welcome to all oral communications classes

How to

Listen

Actively

•Apply Ideas to Self

•Take notes

•Write It Down

•Check Out What you Hear

•Ask Questions


Welcome to all oral communications classes

Things that affect communication:

12. Self-concept


Self concept

Self Concept

DEFINITION:

all beliefs and concepts you have about yourself

Human Needs

Behavior

Information

from Others


Self concept1

Self Concept

Self actualization

DEFINITION:

all beliefs and concepts you have about yourself

Self Esteem

Social Needs

Security

Basic Needs


Oral communications

Oral Communications

3% - 7% ever achieve

Self actualization

Self Esteem: success, feel good about what you are good at

Self Concept

Social Needs: friends, love, & acceptance -TV models

Security - safe, love, money

Basic Needs: shelter, food, water


Self concept behavior

Behavior

Attitude

Feeling

Self -concept - BEHAVIOR


Self concept behavior feeling attitude behavior sick don t want putting to be here head on desk

Self -concept- BEHAVIOR

Feeling +Attitude=Behavior

Sick+don’t want = putting to be herehead

on desk


Self concept information from others peer pressure groups situations

Self -concept

Information from others

Peer Pressure

Groups

Situations


Welcome to all oral communications classes

Communication is...

Nonverbal

Verbal


93 of communication

Non-verbal

93%

of Communication


Welcome to all oral communications classes

Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

“I didn’t kill him.”

•tone of voice

•emphasis

•loudness/softness

•pitch, tempo, sounds


Welcome to all oral communications classes

Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

•pausing

•laughing,

•crying, giggling

•uh-huh,

•mmmm, ooooh


Welcome to all oral communications classes

Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers


Peace sign fingers

Sign

Language

Non-verbal

•Peace Sign Fingers

America v. Australia


Welcome to all oral communications classes

Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers


Welcome to all oral communications classes

ACTION

LANGUAGE

Non-verbal

Gestures, posture, facial expressions, movements, eye contact

These DO NOT replace what you are saying, but they help emphasize or reveal personality or emotional state.

•pointing

•looking

•nodding

•slouching


Greeting

Action

Language

Non-verbal

USA

Japan

Eskimos

•Greeting


Welcome to all oral communications classes

Non-verbal

OBJECT

LANGUAGE

Display of material things, objects, items, decorations, clothing, hairstyles, jewelry, the body, pictures, posters

•US flag

•suit v. T-shirt

•art, pictures

•books


Welcome to all oral communications classes

TACTILE

COMMUNICATION

Non-verbal

Communicating with touch

•patting on head

•handshake

•hugging

•kissing

•pushing,

•shoving

•slapping


Welcome to all oral communications classes

SPACE &

TIME

Non-verbal

Meanings related to distance and time

•getting closer to someone (or farther away)

•always late / always early

(Proxemics)


Welcome to all oral communications classes

SPACE &

TIME

Non-verbal

Meanings related to distance and time

•invading space - going into someone’s purse

•lining up at the door before class period is over


Welcome to all oral communications classes

SPACE &

TIME

Non-verbal

Countries that Touch a lot!

•Middle East

•Latin Countries (Mexico, Panama, Puerto Rico)

•Italy

•Greece

•Russia


Countries in the middle with touch france china ireland india

SPACE &

TIME

Non-verbal

Countries in the middle withTouch!

•France

•China

•Ireland

•India


Countries that don t touch united states canada japan england australia

SPACE &

TIME

Non-verbal

Countries that DON’T Touch!

•United States

•Canada

•Japan

•England

•Australia


Welcome to all oral communications classes

Thank you

for your attention!

Please put your notes

in the box with your

teacher's name on it.


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