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Welcome to All Oral Communications Classes. Part 2. Things that affect communication:. 11. Listening. Listening Process:. Step 1: Sense Sound (what was said) Step 2: Interpret (what was meant) Step 3: Examine (how it relates to you) Step 4: Respond (appropriately). Why Listen?.

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Welcome to All

Oral Communications

Classes

Part 2


Things that affect communication:

11. Listening


Listening Process:

Step 1: Sense Sound(what was said)

Step 2: Interpret(what was meant)

Step 3: Examine(how it relates to you)

Step 4: Respond(appropriately)


Why Listen?

To understand(information)

To provide support(interpersonal relations)

To analyze(persuasion)


Things That Interfere

with Listening:

A. External Distractions

B. Internal distractions

C. DESIRE to Talk

D. Personal Biases

E. Conflicting Demands


How to

Listen Actively

•Stay Tuned In

•Read Nonverbals

•Be Prepared

•Avoid Distractions


How to

Listen

Actively

•Apply Ideas to Self

•Take notes

•Write It Down

•Check Out What you Hear

•Ask Questions


Things that affect communication:

12. Self-concept


Self Concept

DEFINITION:

all beliefs and concepts you have about yourself

Human Needs

Behavior

Information

from Others


Self Concept

Self actualization

DEFINITION:

all beliefs and concepts you have about yourself

Self Esteem

Social Needs

Security

Basic Needs


Oral Communications

3% - 7% ever achieve

Self actualization

Self Esteem: success, feel good about what you are good at

Self Concept

Social Needs: friends, love, & acceptance -TV models

Security - safe, love, money

Basic Needs: shelter, food, water


Behavior

Attitude

Feeling

Self -concept - BEHAVIOR


Self -concept- BEHAVIOR

Feeling +Attitude=Behavior

Sick+don’t want = putting to be herehead

on desk


Self -concept

Information from others

Peer Pressure

Groups

Situations


Communication is...

Nonverbal

Verbal


Non-verbal

93%

of Communication


Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

“I didn’t kill him.”

•tone of voice

•emphasis

•loudness/softness

•pitch, tempo, sounds


Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

•pausing

•laughing,

•crying, giggling

•uh-huh,

•mmmm, ooooh


Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers


Sign

Language

Non-verbal

•Peace Sign Fingers

America v. Australia


Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers


ACTION

LANGUAGE

Non-verbal

Gestures, posture, facial expressions, movements, eye contact

These DO NOT replace what you are saying, but they help emphasize or reveal personality or emotional state.

•pointing

•looking

•nodding

•slouching


Action

Language

Non-verbal

USA

Japan

Eskimos

•Greeting


Non-verbal

OBJECT

LANGUAGE

Display of material things, objects, items, decorations, clothing, hairstyles, jewelry, the body, pictures, posters

•US flag

•suit v. T-shirt

•art, pictures

•books


TACTILE

COMMUNICATION

Non-verbal

Communicating with touch

•patting on head

•handshake

•hugging

•kissing

•pushing,

•shoving

•slapping


SPACE &

TIME

Non-verbal

Meanings related to distance and time

•getting closer to someone (or farther away)

•always late / always early

(Proxemics)


SPACE &

TIME

Non-verbal

Meanings related to distance and time

•invading space - going into someone’s purse

•lining up at the door before class period is over


SPACE &

TIME

Non-verbal

Countries that Touch a lot!

•Middle East

•Latin Countries (Mexico, Panama, Puerto Rico)

•Italy

•Greece

•Russia


SPACE &

TIME

Non-verbal

Countries in the middle withTouch!

•France

•China

•Ireland

•India


SPACE &

TIME

Non-verbal

Countries that DON’T Touch!

•United States

•Canada

•Japan

•England

•Australia


Thank you

for your attention!

Please put your notes

in the box with your

teacher's name on it.


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