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Welcome to All Oral Communications Classes. Part 2. Things that affect communication:. 11. Listening. Listening Process:. Step 1: Sense Sound (what was said) Step 2: Interpret (what was meant) Step 3: Examine (how it relates to you) Step 4: Respond (appropriately). Why Listen?.

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Presentation Transcript
slide1

Welcome to All

Oral Communications

Classes

Part 2

slide3

Listening Process:

Step 1: Sense Sound(what was said)

Step 2: Interpret(what was meant)

Step 3: Examine(how it relates to you)

Step 4: Respond(appropriately)

slide4

Why Listen?

To understand(information)

To provide support(interpersonal relations)

To analyze(persuasion)

slide5

Things That Interfere

with Listening:

A. External Distractions

B. Internal distractions

C. DESIRE to Talk

D. Personal Biases

E. Conflicting Demands

slide6

How to

Listen Actively

•Stay Tuned In

•Read Nonverbals

•Be Prepared

•Avoid Distractions

slide7

How to

Listen

Actively

•Apply Ideas to Self

•Take notes

•Write It Down

•Check Out What you Hear

•Ask Questions

self concept

Self Concept

DEFINITION:

all beliefs and concepts you have about yourself

Human Needs

Behavior

Information

from Others

self concept1

Self Concept

Self actualization

DEFINITION:

all beliefs and concepts you have about yourself

Self Esteem

Social Needs

Security

Basic Needs

oral communications

Oral Communications

3% - 7% ever achieve

Self actualization

Self Esteem: success, feel good about what you are good at

Self Concept

Social Needs: friends, love, & acceptance -TV models

Security - safe, love, money

Basic Needs: shelter, food, water

self concept behavior

Behavior

Attitude

Feeling

Self -concept - BEHAVIOR

self concept behavior feeling attitude behavior sick don t want putting to be here head on desk
Self -concept- BEHAVIOR

Feeling +Attitude=Behavior

Sick+don’t want = putting to be herehead

on desk

self concept information from others peer pressure groups situations
Self -concept

Information from others

Peer Pressure

Groups

Situations

slide15

Communication is...

Nonverbal

Verbal

93 of communication

Non-verbal

93%

of Communication

slide17

Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

“I didn’t kill him.”

•tone of voice

•emphasis

•loudness/softness

•pitch, tempo, sounds

slide18

Non-verbal

PARALANGUAGE

Vocal Cues - It’s not what you say,

but HOW you say it.

•pausing

•laughing,

•crying, giggling

•uh-huh,

•mmmm, ooooh

slide19

Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers

peace sign fingers

Sign

Language

Non-verbal

•Peace Sign Fingers

America v. Australia

slide21

Sign

Language

Non-verbal

Hand and head signs replace words, letters, numbers, ideas

•Waving hello

•Waving good-bye

•ASL

•Looks

•Peace Sign Fingers

slide22

ACTION

LANGUAGE

Non-verbal

Gestures, posture, facial expressions, movements, eye contact

These DO NOT replace what you are saying, but they help emphasize or reveal personality or emotional state.

•pointing

•looking

•nodding

•slouching

greeting

Action

Language

Non-verbal

USA

Japan

Eskimos

•Greeting

slide24

Non-verbal

OBJECT

LANGUAGE

Display of material things, objects, items, decorations, clothing, hairstyles, jewelry, the body, pictures, posters

•US flag

•suit v. T-shirt

•art, pictures

•books

slide25

TACTILE

COMMUNICATION

Non-verbal

Communicating with touch

•patting on head

•handshake

•hugging

•kissing

•pushing,

•shoving

•slapping

slide26

SPACE &

TIME

Non-verbal

Meanings related to distance and time

•getting closer to someone (or farther away)

•always late / always early

(Proxemics)

slide27

SPACE &

TIME

Non-verbal

Meanings related to distance and time

•invading space - going into someone’s purse

•lining up at the door before class period is over

slide28

SPACE &

TIME

Non-verbal

Countries that Touch a lot!

•Middle East

•Latin Countries (Mexico, Panama, Puerto Rico)

•Italy

•Greece

•Russia

countries in the middle with touch france china ireland india

SPACE &

TIME

Non-verbal

Countries in the middle withTouch!

•France

•China

•Ireland

•India

countries that don t touch united states canada japan england australia

SPACE &

TIME

Non-verbal

Countries that DON’T Touch!

•United States

•Canada

•Japan

•England

•Australia

slide31

Thank you

for your attention!

Please put your notes

in the box with your

teacher\'s name on it.

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