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Presentation to ePractice.EU Workshop on Personalised User-Centric Services 20 December 2011

How EGOV4U was Formed: Some background and a short film on ‘early approaches’ What is the thinking, concept and approach behind EGOV4U – Tackling Barriers and Enablers EGOV4U Sharing and Redeployment Examples of Services designed around Users Needs and a virtuous circle!

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Presentation to ePractice.EU Workshop on Personalised User-Centric Services 20 December 2011

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  1. How EGOV4U was Formed: Some background and a short film on ‘early approaches’ What is the thinking, concept and approach behind EGOV4U – Tackling Barriers and Enablers EGOV4U Sharing and Redeployment Examples of Services designed around Users Needs and a virtuous circle! Impact Evaluation and Next Steps Presentation to ePractice.EU Workshop on Personalised User-Centric Services 20 December 2011

  2. EGOV4U Targeted Services - Tackling Barriers and Enablers (It’s simple isn’t it?) BUT, …Low Unfunded Policy Profile; Practical Problems, Technical Barriers, Perceptions this all costs more!!!

  3. Holistic EGOV4U Model - Areas of Focus • Engaging with Intermediaries • Encouraging co-creation • Inducing Channel Shift – policy process • Training staff and the public • Building sustainability • Stimulating e-Gov use • Creating a sense of support and engagement • Social Media and a sense of empowerment • Access to hardware – note the mobile effect • Access to systems and the internet • Access to transactions

  4. EGOV4U A Practical Approach Good Support for Service Channel shift Enablers: Fully online and Intermediary/Multi- Channel Services; Shared Ideas and Approaches Malta Yes Iceland No

  5. EGOV4U Sharing and Re-Deployment

  6. Malta; leaflets to 140,000 homes; active community consultation and engagement: national service transformation process engaged to raise the take up and use of e-government services; 1000 people registered for e-Government Services training – 95% in the target socially disadvantaged groups. Reykjavik, Iceland – up to Eleven new web portals being developed! Targeting socially disadvantaged groups – the older retired people, young people, immigrant ethnic minorities with language barriers (e.g. Polish and English speakers) Examples of Multi Channel Approaches and the Virtuous Circle

  7. Impact evaluation and Next Steps • More details at www.EGOV4U.eu • “The EGOV4U project is making a contribution through a rigorously constructed longitudinal study of impact, led by the Open University: • Evaluating the direct and indirect social and economic impact that e-Inclusion and improved e-governance has on the lives and well-being of individuals, their families and their communities remains an important challenge, as identified by recent EC resolutions on 'GDP and beyond – Measuring progress in a changing world' [http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&reference=A7-2011-0175&language=EN&mode=XML].”

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