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Health Care Report Card Compendium

Health Care Report Card Compendium. http://talkingquality.gov/compendium Lise Rybowski, The Severyn Group Presented at AHRQ’s Annual Meeting - September 27, 2007 Session 1B: Quality and Patient Safety Reporting Tools. What Is the Report Card Compendium?.

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Health Care Report Card Compendium

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  1. Health Care Report Card Compendium http://talkingquality.gov/compendium Lise Rybowski, The Severyn Group Presented at AHRQ’s Annual Meeting - September 27, 2007 Session 1B: Quality and Patient Safety Reporting Tools

  2. What Is the Report Card Compendium? • A Web-based searchable directory of over 200 sources of comparative information on the quality of health plans and providers • Launched by AHRQ in Spring 2007 • Supports HHS’s transparency initiative The Severyn Group

  3. Impetus for the Creation of the Report Card Compendium • Outgrowth of work on expanding/updating www.TalkingQuality.gov • Sponsors and researchers needed access to examples • Sponsors needed a way to find and network with other sponsors • No similar directory available at the time The Severyn Group

  4. Participants in Development • Content developed by Westat and its subcontractor, The Severyn Group, under contract to AHRQ • Advisors: • TalkingQuality Editorial Board • CAHPS II Reports Team The Severyn Group

  5. TalkingQuality Editorial Board • Laura Aiuppa, NCQA • Kathy Crosson and Christine Crofton, AHRQ • Jeanne McGee, McGee & Evers Consulting • David Miranda, CMS • Dale Shaller, Shaller Consulting • Lisa Payne Simon, Blue Shield of California Foundation • Shoshanna Sofaer, Baruch College The Severyn Group

  6. Purpose of the Report Card Compendium • To inform and support the various organizations that develop report cards • Who has been publishing reports on quality at various levels of the health care system? • What kinds of information have they been reporting? • How have they been presenting the data? • To provide easy access to examples of different approaches to content and presentation • To meet the needs of health services researchers The Severyn Group

  7. The Compendium Includes Reports on… • Health plans • Hospitals (inpatient and outpatient care) • Medical groups/clinics • Individual physicians • Managed behavioral health organizations • Nursing homes • Home health agencies • Dialysis facilities The Severyn Group

  8. Overview of Entries in the Report Card Compendium • Designed for consumers, defined as enrollees, employees, beneficiaries of Medicare or Medicaid, or the public at large • Available to consumers (but not necessarily available to all consumers or for free) • Include comparative data on quality for more than one health care organization. Exclusions: • Reports with cost information only • Reports with information on only one health care organizations (even with benchmarks) The Severyn Group

  9. Compendium Is Comprehensive • Geography: Developed by sponsors from across the U.S. (over 30 states) as well as other countries • Timing: Covers over 10 years of quality reporting (Some entries published in 1996.) The Severyn Group

  10. Choice of Search Criteria Users can identify reports that meet one or more criteria: • Topic (e.g., health plan quality, hospital quality) • Geography • Measure category • Sponsor type (e.g., government agency, health plan) • And more • Foreign language • Medicaid recipients as audience • Availability on Web The Severyn Group

  11. How to Use the Report Card Compendium: Select Criteria The Severyn Group

  12. Browse Summary Results The Severyn Group

  13. View Summary Tables The Severyn Group

  14. View Detailed Profile Pages • Link to external site or sample page • Contact information • Overview of report (geography, language, target audience, electronic format) • Measure categories (clinical measures, patient experience measures, more details) • Presentation strategies (how displayed, comparison points, more details) • Content strategies (explanatory text, decision support) • Additional information The Severyn Group

  15. What Lies Ahead Funded until 2012 under AHRQ’s CAHPS III program: • Ongoing effort to update and expand entries; recent trends include use of: • AHRQ’s IQI’s and PSI’s • Combinations of cost and quality information • Possibility of user testing, future refinements to format and content • Have a report? Send requests to CAHPS User Network at cahps1@ahrq.gov The Severyn Group

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