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Emergency Access an operational perspective

Emergency Access an operational perspective. Dr Veronica Devlin Emergency Access Programme Manager NHS Lanarkshire. Increase in attendances. Arrival Profile. Department Activity. Flow Group Spread. Referral Source. Referral Source. Referral Source. 999 call disposal November 2008.

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Emergency Access an operational perspective

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  1. Emergency Access an operational perspective Dr Veronica Devlin Emergency Access Programme Manager NHS Lanarkshire

  2. Increase in attendances

  3. Arrival Profile

  4. Department Activity

  5. Flow Group Spread

  6. Referral Source

  7. Referral Source

  8. Referral Source

  9. 999 call disposal November 2008

  10. 999 calls who did not wait to be seenNovember 2008

  11. 999 DNW vs total

  12. Reducing Attendances • How do we identify patient groups? • Where do we redirect them? • How do we redirect them? • How will our partners support this? • How are we helping patients to access care appropriately?

  13. Caveats • Beware judgements based on flawed definitions • Gaming with this target is simple • Shared data is not available

  14. You can’t improve a system if you don’t understand it

  15. There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are things we don't know we don't know. Donald Rumsfeld

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