WIA Administration Program Monitoring

1. WIA Administration Program Monitoring

2. Why Monitor Programs ? • 20 CFR 667.410(b)(1) and WIA Sections 127 and 132 require the state to develop a monitoring system and plan to meet the requirements of 20 CFR 667.410(b)(2)(i-v) for the WIA Adult, Dislocated Worker, and Youth programs, and to ensure compliance with nondiscrimination and Equal Opportunity requirements.

3. Goals of WIA Monitoring • Confirm that local areas comply with Federal and State statue and regulations regarding WIA • Avoid “disallowed costs” • Identify promising or best practices and share information with workforce system providers and partners

4. Goals of WIA Monitoring • Identify areas requiring technical assistance • Determine what constitutes good and quality programs • Evaluate program effectiveness and impact

5. How will CTDOL monitor ? • Program Monitoring shall be conducted annually, usually during the month of May, but no later than June 30th. • Each local WIB will be scheduled for an onsite review which covers some portion of the new monitoring tool. • The review will be conducted by a team from the CT WIA Administration unit .

6. How will CTDOL monitor? • Interviews • Review of local area policies and program design • Participant case file review

7. How will CTDOL monitor ? • Each review will include entrance and exit interviews, in which the monitoring team and WIB representatives will review the process, logistics and preliminary results of the review. • WIBS should be prepared to provide the necessary space, computer and access to information required.

8. How will CTDOL monitor ? • Upon completion of monitoring, the following information will be provided: • Narrative report • Statistical analysis • Corrective action plan (If required)

9. What tools will CTDOL use to monitor? • The WIA Monitoring Tool & Guide has been developed to meet the requirements Code of Federal Regulations and WIA regulations.

10. Funding Streams to be monitored • Adult • Dislocated Worker • Youth • NEG

11. The following areas in each funding stream will be monitored: • Eligibility and records review • Delivery of services • Quality of services • Service progression • Service levels • Activity levels • Exit strategies • Analysis of costs and expenditures by program deliverables

12. 5 Key Programmatic Areas to be monitored: • Governance • Grant management • Program service delivery • Review of follow up services • Performance and accountability

13. Governance Monitoring Components • WIB Board of Directors • One-Stop Operator including: • Memorandum of understanding • Priority of service and customer choice • Registration • Core, intensive and training services

14. Governance Monitoring Components • One-Stop Operator including: • Priority and special populations • On-the-Job (OJT) and Customized Job Training (CJT) • Supportive services and needs-related payments

15. Governance Monitoring Components • Youth Activities • Out of school youth • Concurrent enrollment of youth with adult/dislocated worker • Training services for youth • Youth summer employment

16. Governance Monitoring Components • Participant File Review including • Eligibility document review • Dislocated workers • Core services • Intensive services • Training services • Priority of services • Review of IEP

17. Governance Monitoring Components • Participant File Review including • Review of ITA • Review of supportive services and needs related services • Follow up services • Review of case notes