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Chapter 16

Exploring Management. Chapter 16. Diversity and Global Cultures. Chapter 16. What should we know about diversity in the workplace? What should we know about diversity among global cultures?. 16.1 Diversity in the Workplace. There is a business case for diversity

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Chapter 16

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  1. Exploring Management Chapter 16 Diversity and Global Cultures

  2. Chapter 16 • What should we know about diversity in the workplace? • What should we know about diversity among global cultures?

  3. 16.1Diversity in the Workplace • There is a business case for diversity • Inclusive organizational cultures value and support diversity • Organizational subcultures can create diversity challenges • Minorities and women suffer diversity bias in many situations • Managing diversity should be a top leadership priority

  4. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Diversity • Race, gender, age and many other individual differences • Inclusivity • Degree to which an organization is open to any one who can perform a job regardless of race, gender, age or any other individual difference

  5. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Multi-cultural organization • Based on pluralism and operates with inclusivity and respect for diversity

  6. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Organizational subcultures • Groups that share interests or characteristics • Occupations • Ethnicity • Religion • Gender • Generations

  7. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Glass Ceiling • Career advancement barrier to women and minorities

  8. DIVERSITY IN THE WORKPLACEBusiness and Diversity • Biculturalism • Minority members adopt characteristics of majority cultures in order to succeed.

  9. DIVERSITY IN THE WORKPLACEManaging Diversity • Affirmative action • Management commitment to hiring and advancing women and minorities • Valuing differences • Education and training to understand and respect differences • Managing diversity • Building an inclusive network that allows everyone to reach his or her potential

  10. DIVERSITY IN THE WORKPLACEManaging Diversity

  11. 16.2Global Cultures • Culture shock comes from discomfort in cross-cultural situations • Cultural intelligence is the capacity to adapt to foreign cultures • The “silent” languages of cultures include context, time and space • Hofstede identifies five value differences among national cultures • Country clusters show cultural differences

  12. GLOBAL CULTURESCulture Shock • Culture shock comes from discomfort in cross-cultural situations • Stages include:

  13. GLOBAL CULTURESCultural Intelligence • Cultural intelligence includes • Self awareness • Flexibility • Sensitivity • Willingness to learn • Willingness to modify behavior

  14. GLOBAL CULTURESCultures • Low-context • Emphasize communication via spoken or written words • High-context • Rely on unspoken or situational cues as well as spoken or written words in communication

  15. GLOBAL CULTURESCultures • Monochronic • People tend to do one thing at a time • Polychronic • People accomplish many different things at once

  16. GLOBAL CULTURESCultures • Proxemics • How people use interpersonal space to communicate

  17. GLOBAL CULTURESCulture • Hofstede’s five value differences among national cultures:

  18. GLOBAL CULTURESHofstede’s Five Values

  19. GLOBAL CULTURESCultures • Ecological fallacy • Mistaken belief that a generalization about a culture applies equally to everyone in that culture • Example: does he represent all Americans?

  20. GLOBE Dimensions • Power distance • Uncertainty avoidance • Gender egalitarianism • Future orientation • Institutional collectivism • In-group collectivism • Assertiveness • Performance orientation • Humane orientation

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