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Working with a Client

Working with a Client. ENG353. Analysis and Evaluation. Analyze Content Organization Visual design Style Ill ustrations. Objective/Deliverable. Following your analysis, you make your objectives. EX: Edit style to ins ure consistency

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Working with a Client

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  1. Working with a Client ENG353

  2. Analysis and Evaluation • Analyze • Content Organization Visual design Style Illustrations

  3. Objective/Deliverable • Following your analysis, you make your objectives. • EX: Edit style to insure consistency • The product you deliver the client is your deliverable—the finished edited product.

  4. Schedule/Responsibilities • Categorize your tasks. • EX: Editing text, production (preparing pages0 • EX: Meeting with client • Preliminary meeting • Develops shared understanding

  5. Scheduling due dates • Work backward from necessary date and stagger due dates. • Tracking the document • Report • Received • Copyedited • Writer proof • Editor’s check • Final revisions

  6. The Contract • Editing agreement • Document title • Date submitted • Date due • Length • Form submitted • Visuals • …

  7. The Contract, Cont • Editing required • Spelling, grammar, punctuation • Consistency • Match of cross-references, figure nos., etc. • Completeness of parts • Accuracy of terms, numbers, etc. • Visuals • …

  8. More on the Contract • Organization • Document Design • Style: tone, diction, sentence structure, globalization • Copymarking for graphic design • Preparation of production-ready pages • Preparation of production-ready visuals

  9. Still more… • Online editing acceptable? • Estimates of time: hours working days • Milestone (review) dates • Handoff date • Intellectual property • Conditions, if any

  10. Assessing time • Examples • Step-by-step procedures—4–5 hrs per procedure • Glossary terms/defs.--0.75 hours per term • Reference topics—3-4 hrs. per topic • Revising existing text—1-3 hrs per page • Editing—6-8 pages per hour • Project management—10-15% of all other activities

  11. Sampling • Averages of time should be accompanied by reviews of sample pages. • To do this— • 1. Skim entire document to determine number of pages of text, illustrations, etc. • 2. Edit sample pages (Ex: the first 2 or 3 pages of two chapters & pages with technical information) • 3. On the basis of the time it takes you to do this work, estimate the entire editing job.

  12. Conferencing • Face-to-face meetings ideal • Set the tone for your relationship • If heavy editing, additional conference • Nonverbal cues to diminish anxiety—nodding of the head, smiling

  13. Conferencing II • Before you meet, create plan and goals. • An overview statement • Identify topics and goals • Review of edited document • Don’t have to call attention to every emendation • Goal—Verify your editing is correct for client

  14. Conferencing III • Keeping a good relationship • Active listening • “Are you saying that…” • “Please go on…” • “Please explain how…” • “How does this point relate to…”

  15. Conferencing III • Keeping a good relationship • Active listening • “Are you saying that…” • “Please go on…” • “Please explain how…” • “How does this point relate to…”

  16. Conferencing IV • Use positive language • Instead of “wordy”— • Instead of “poorly organized”—

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