Lecture Eight

Lecture Eight PowerPoint PPT Presentation


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2. Overview . This lecture covers:Unit Thirteen: Meeting the BossUnit Fourteen: Social OccasionsSupplementary readingsAssignments. 3. Unit Thirteen: Conversations. I(Liulin makes a request.)Liulin: Excuse me ,sir.Boss: Yes, Miss Liu.Liulin: I'm still using that old portable typewriter, the

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Lecture Eight

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1. 1 Lecture Eight Cross-Cultural Communication

2. 2 Overview This lecture covers: Unit Thirteen: Meeting the Boss Unit Fourteen: Social Occasions Supplementary readings Assignments Explain what e-commerce is and describe some of the benefits and risks involved with implementing e-commerce. Discuss the types of Web sites that can be used to implement e-commerce. Identify a variety of e-commerce business models and discuss their similarities and differences List several strategies for implementing e-commerce using the Web, including some of the decisions that need to be made, the options available for accepting payments, and the process of designing and developing an effective Web site. Outline some sales and marketing strategies that can be implemented using the Web. Discuss some important security issues that are involved with performing financial transactions over the Internet. Explain what e-commerce is and describe some of the benefits and risks involved with implementing e-commerce. Discuss the types of Web sites that can be used to implement e-commerce. Identify a variety of e-commerce business models and discuss their similarities and differences List several strategies for implementing e-commerce using the Web, including some of the decisions that need to be made, the options available for accepting payments, and the process of designing and developing an effective Web site. Outline some sales and marketing strategies that can be implemented using the Web. Discuss some important security issues that are involved with performing financial transactions over the Internet.

3. 3 Unit Thirteen: Conversations I (Liulin makes a request.) Liulin: Excuse me ,sir. Boss: Yes, Miss Liu. Liulin: I'm still using that old portable typewriter, the one you got for me when my other typewriter was stolen. Boss: Yes, of course. We must do something about that. Liulin: Yes, sir. May I have a new electric typewriter, please? Boss: Yes, you may. Do you have one in mind? Liulin: Yes, sir. What about getting the Facit 1830?

4. 4 Conversation II (In the Marketing Department there is a "suggestions box" into which the staff from the department are encouraged to put their suggestions for improving efficiency. It is one of Tina's jobs to check the box and to report to Mr. Howard. Today, Tina has decided to look at the suggestions that have been made during the last month.) Tina: Mr. Howard, are you busy? Mr. Howard: As usual, but what can I do for you? Tina: I've just opened the suggestion box, and I wanted to have a word with you about some of the suggestions. Mr. Howard: OK. Tina: The first one is about the morning tea break. At present it's at 11:30? Mr. Howard: Well, and what do you think? Tina: I think we should have it a bit earlier, if that's OK. Mr. Howard: I have no objection at all. Tina: Good. The second one is about the printer. Mr. Howard: Another complaint about the noise? Tina: Afraid so. Mr. Howard: Well, we can't replace it. But it might be a good idea to fit better cover so that it isn't as noisy.

5. 5 Conversation II Tina: OK, I'll investigate. The next one says "What about having a non-smoking office?" Mr. Howard: A nice idea, but unfortunately unrealistic with so many people working in the same office. But why don't you talk informally to the office staff and see if the smokers can agree to smoke outside the office or something? Tina: OK, I'll do that. The next one is about flexitime. Some people think we should consider it. And they say that most of the other companies in this area have already introduced it. Mr. Howard: I'm afraid the Managing Director has already said no to that one, and I agree with him for the moment. I think we should look at it again next year. Tina: Fine. OK, just two more. How about a company Christmas party? Mr. Howard: Yes, I'm all for it. We've got plenty of time if we start thinking about it now. Why don't you start planning after the summer? Tina: OK, I'll enjoy organizing that. And finally, there's a suggestion about reorganizing the furniture in the main office. The secretaries all say they are very cramped. Do you think something should be done about it? Mr. Howard: Yes, absolutely. It's been on my mind for quite a while now. I suggest that we have a word with Mr. Davis, and see what can be done. Tina: OK, that's all. Thanks very much.

6. 6 Conversation III ( Mr. Thompson is having a meeting with Liulin. ) Mr. Thompson: Good. That's finished, then. Er, I also want to talk about the Rexall contract. Liulin: Rexall. Right. Mr. Thompson: Now, Rexall is saying that we promised them to put forward the delivery date two months, to April ... Liulin: Isn't it one month? Didn't we originally agree to a deadline in May? Mr. Thompson: No, I'm sure it was June ... see, it says here ... May. Oh. Liulin: We did say June at first, but then we changed it to May. Mr. Thompson: Right. I remember now. Well, anyway, now they're saying we promised them to put forward the delivery date to April, as well as giving them a ten percent discount, which of course I never agreed to.

7. 7 Conversation III Liulin: Hmm. Actually, I believe we did agree to ten percent. Mr. Thompson: We did? Liulin: Yes, in our meeting of the tenth of January, I've got the minutes right here … ( Liulin showing Mr. Thompson the minutes. ) Liulin: See? Mr. Thompson: Oh. Liulin: But you're quite right, we agree to May, not April. Mr. Thompson: Yes, well, that's the main thing, anyway. Now, I want you to get in touch with them and tell them that we have to stick to the deadline ... ( Liulin is right and Mr. Thompson is not embarrassed. )

8. 8 Assignment Collect various oral expressions for office communications and group them into patterns for different communicative purposes, such as presenting a request, or give suggestions, etc.

9. 9 Unit Fourteen: Conversations I Shirley: We're going to have a little party this evening. Would you like to join us? Liulin: Yes, I'd love to. Shirley: Good. Will you come at 7:20? We're going to dance after dinner, so you can bring a partner with you if you like. Liulin: That's very kind of you. I'll do that. ( At Shirley’s party ) Shirley: Oh, I've been so busy this evening – rush, rush, rush! My hair must be a mess! Liulin: Of course it's not – you look wonderful, as ever. Where did you get that dress – it's lovely. Shirley: In one of those little boutiques nearby. Why, do you like it? Liulin: Yes, I do, very much. It really suits you. Shirley: Oh, thank you. That's the nicest thing anyone's said to me all day! But what about you then? You're certainly the belle of the ball tonight. Look at your dress! Liulin: Flattery will get you nowhere! Shirley: No, I'm serious – you really are looking very well this evening.

10. 10 Conversation I (Carol comes up) Carol: Fabulous do, Shirley! Shirley: Not really. It's more trouble than it's worth. Carol: ( to Liulin ) Shirley's too modest. She's really very good at entertaining. Liulin: Carol's right. I'm having a wonderful time. Shirley: Well, thanks. You're very kind. ( In the sitting room. Liulin complimenting Shirley on her flat. ) Liulin: Shirley! This is such a fantastic flat! I had no idea it was so well decorated! Shirley: Well, it's not very spacious ... Liulin: No, but you've done so much with it! It's so modern and comfortable, too! Was it like this when you moved in? Shirley: No, you should have seen the state it was in. I spent two whole weeks doing it up. Liulin: Oh! You did it all by yourself? Shirley: Everything! I painted all the walls, bought new furniture and so on. Except for the spiral staircase, of course. I had that done by a decorating firm. Liulin: Well, you've made a very good job of it. Shirley: Do you like the colors in here? Liulin: Yes, I do. Very elegant. Shirley: Actually I would have preferred something brighter and more cheerful, but Michael likes black. Ah ... What do you think of this?

11. 11 Conversation II Liulin: Hi Mark: Hi! Liulin, you're all dressed up. What's the occasion? Liu: I'm invited to a cocktail party this evening. Mark: Have a wonderful time. Liu: I'm sure I will. ( At the party ) Liu: Congratulations on your excellent speech, Director Hill! Hill: Thank you, you're ... Liu: I'm Liulin from Huaxia Trading Corporation Ltd, Welcome to our company, Mr. Hill. Hill: Thank you, Miss Liu. I'm so glad to see you. Liu: I hope you enjoy your visit and I think the talk between you and our president will be very helpful. Hill: I think so. I do hope we can cooperate with each other in our business.

12. 12 Conversation III ( At a welcome dinner ) ( Private dining room where a table has been set for a party of five. Mr. Thompson, Liulin, Mr. Howard, Mr. Mitchell and Ms Anderson are seen entering the room. ) Mr. Howard: Ms Anderson, may I present Mr. Thompson, our Vice President. Mr. Thompson: How do you do, Ms Anderson? It is indeed a great pleasure to welcome you to Shanghai and Huaxia Trading Corporation Ltd. I understand that you had a pleasant flight and have settled into your rooms. Ms Anderson: Yes, we have. May I introduce Mr. Donald Mitchell, Galasy's Marketing Manager. Mr. Thompson: Welcome to Shanghai, Mr. Mitchell. We look forward to meeting with you over the next few days. ( They exchange business cards during the formal introduction. ) Please take a seat. ( The party sits down to dinner. ) Mr. Thompson: We have taken the liberty of ordering some Grand Bank wine as a before-dinner drink. It is one of the favorite wines in China and the Chinese are quite proud of its quality. I hope that you like white wine that is medium-dry.

13. 13 Conversation III Ms Anderson: Mr. Thompson, you have made an excellent choice. I like white wine at any time and medium dry is my favorite. Mr. Thompson: For honored guests, we usually arrange the menu in advance and we hope that our selection of dishes this evening will be to your liking. Liulin: Since this is the first time we have the pleasure of entertaining you at dinner, we thought that you might like to try Beijing Duck, for which China is famous. Mr. Howard: Beijing Duck is usually roasted and the whole bird is presented to the guests before the cook carves it. We sometimes think that the duck soup that follows is even better than the meat itself. Mr. Mitchell: I for one am looking forward to tasting this delicacy. For our American Thanksgiving Dinner, We sometimes serve duck instead of the customary turkey. Perhaps the chef would be kind enough to explain exactly how it is roasted. Liulin: I am sure he would be proud to do so, Mr. Mitchell.

14. 14 Online Power-point Presentations The survival guide of etiquette Business etiquette Business etiquette The etiquette of dining Table etiquette

15. 15 Exercises for Cultural Awareness 1. ?????????????????????????????????????,????,???????????/?????: A. Good evening. B. Good evening. How are you? C. Good night. D. Hello. How are you? E. Hello. Have you had dinner? F. Hi. Going to dinner? G. Hello. Lovely day, isn't it? 2. ??????,?????????????,????????,????????????: A. Hello. Where are you from? B. Hello. Where are you going? C. It's very hot today, isn't it? D. The bus is very crowded, isn't it? 3. ???????????????????,?????????????????,???????????: A. Can I be of any help? B. What is the problem? C. What do you want to buy? D. What can't I do to help?

16. 16 Cultural Awareness 4. ????????????????: A. How much did you pay for it? B. Was it very expensive? C. It looks like very good quality. I expect it was expensive. D. Did you manage go get it for a good price? E. Was the price very high? F. I think it was too expensive. 5. ?????????????: A. Have you solved your personal problem yet? B. Are you single? C. Are you married? D. Is your family with you here in China? E. Do you have a large family? F. What does your wife do? G. Are you here alone, or is your family with you? 6. ????,?????????????:Would you like something to drink? ??????,??,???????????,???????????: A. Coffee, please. B. Nothing, thank you. C. I don't like coffee. I want tea. D. I'd prefer tea, if it's no trouble.

17. 17 Cultural Awareness 7. ??: A. Thank you for a lovely afternoon. B. It's very good to see you again. C. I am going to go first. D. I'm afraid I have to leave now. E. I'm sorry to have taken up so much of your time. F. Well, I think I'd better be going now. G. So, I'll see you on Saturday, then. 8. ??????"Don't come any further"?"Stay where you are"???: A. Go slowly. B. Take care, then. C. See you, then. 9. ???????: A. It doesn't matter. B. Never mind. C. It's a pleasure. D. Don't mention it. E. It's my duty. F. That's OK. G. I ought to do this.

18. 18 Cultural Awareness 10. ????????????: A. Thank you. B. Your Chinese is good too. C. No, no. My English is very poor. D. Thank you. I speak fluently, don't I? E. Well, my reading isn't too bad, but my oral English still needs a lot of improving.

19. 19 Assignments Finish all the exercises on your textbook which were not covered in class. Have a good review of Units 1-12 to prepare for the Mid-term Examination. Check on Exercises Key (Unit 7-12) Check on Key to Written Test III

20. 20 Supplementary Readings Please refer to the following document for instructions and exercises: Working on Common Cross-cultural Communication Challenges

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