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KLINIK KEMBIRI

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KLINIK KEMBIRI

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    1. From Start to Profit

    2. Kuala Lumpur City Hall (DBKL) plan to limit owned dogs from 2 to 1 per household. SPCA Selangor put forward solution, one of it is promoting spay/neuter An 8-month neutering campaign in 2002 (weekends)

    3. Supported by Faculty of Veterinary Medicine, Universiti Putra Malaysia (UPM) Department of Veterinary Services (DVS) Veterinary Association of Malaysia (VAM) Small Animal Practitioners Association of Malaysia (SAPAM) Malaysian National Animal Welfare Foundation (MNAWF) Malaysian Kennel Association (MKA) 700+ dogs in 8 months Encouraging response!

    4. Klinik Kembiri Set up in April 2003 Initial funds RM40,000 (USD 12,000) DBKL Place rent free Utilities electricity, water, phone SPCA Staff Manage and run the clinic

    5. Klinik Kembiri Many equipment were donated/borrowed Autoclave Operating lights Surgery tables Volunteer vets DVS, private

    7. Klinik Kembiri never aimed for making profit Small aim: get monthly expenditure covered Later include staff salary Started making profit at around 2004-2005 (1-2 years after starting) RM 2,000 per month (USD 600)

    8. Factors leading to Profit Contribution from DBKL location, utilities DVS loan of equipment KL Hospital loan of anaesthetic machine Permanent vet stop paying locum save costs (materials/drugs) capacity of clinic

    9. Factors leading to Profit Advertising media coverage distributing targeted flyers word by mouth (cheap + good = good news) Awareness JAKIM statement Muslim community better RPO levels SPCAs no kill policy KK as alternative Price increase due to complaints Generous donors

    10. Price

    11. Lessons Learnt Klinik Kembiri in DBKL pound Need to maintain good relationship Lobbying, advising DBKL Integrate with registration, microchipping (other dog control aspects) Licensing/approval of clinic from DVS from the start Good support from government

    12. Lessons Learnt Complaint from private vets Prices too low Free/cheap vaccination and treatment Having rich clients not from lower class Complications of surgery Reach agreement No pedigree dogs (indicator of rich people) Prices same as government clinics No vaccination or treatment (unless emergency)

    13. Current Challenges Standards of surgery Volunteers variable standards No incentive to increase standards No monitoring of standards Complications No emergency number to call afterhours No good post-op monitoring

    14. Current Challenges Management Bad appointment system High staff turnover Mixed with private business pet shop confuse name of charity Mixed messages with pet shop e.g. promotion of certain brands of food, promoting sale of cat collar/dog choke chain

    15. Current Challenges Relationship with vet associations Balancing prices Really needy vs those who can afford Perception that other vets cheat pet owners RPO No structure on RPO education / information No incentive to promote RPO

    16. A model clinic for other municipality Mobile outreach To places without vet services Collaboration with DVS Vet student training centre As an RPO education centre

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