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Smartphone & Tablet Considerations

Smartphone & Tablet Considerations. Smartphones and Tablets – PROVIDE VALUE FOR COUNCILS Enables mobility - Streamline business process - Remote access to core systems supports (e.g. local l aws, asset management, building inspections, GIS Mapping) - Logging of faults/reports remotely

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Smartphone & Tablet Considerations

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  1. Smartphone & TabletConsiderations

  2. Smartphones and Tablets – PROVIDE VALUE FOR COUNCILS • Enables mobility • - Streamline business process • - Remote access to core systems supports (e.g. local laws, asset management, building inspections, GIS Mapping)- Logging of faults/reports remotely • Delivers productivity • - Mobile workers review and access corporate data offsite • - Completion of off site activities without returning to council • - Increases workplace efficiency with access to email, calendar, etc. • Encourages tangible cost savings • - Replaces paper based practices (e.g. Council meeting agenda & attachments) • - Reduces need for travel, particularly back to Council offices • Provides staff benefits • - Enables staff inclusion with access to monitor council social network pages • - Encourages work/life balance with blending of professional & personal life

  3. Considerations and impacts • Network connectivity - any device, anywhere, anytime • Security of Council data and device security • Applications management • Support infrastructure • Personal usage and personal data (i.e. photos) • Downloads • Privacy compliance • Wiping data from lost or stolen devices • Ownership, Council and/or BYO • Training • Management and administration • Require enforceable policies to govern acceptable usage. • (refer MAV Smart Phone/Tablet Usage policy guidelines)

  4. Device allocation • Role based?Typical council working styles could be: • Desk bound (desk or laptop computer, landline) • Teleworkers (home office, client site, etc.) • Campus nomads (multi-location, wireless) • Road warriors (multi & remote locations, wireless) • Business case based? • Drive productivity and efficiency • Meet a business function

  5. Device support considerations • Develop guidelines and a usage policy • Develop and manage security profiles • Council core systems integration • User training for device applications • Technical training for device support • Stock for immediate replenishment • Processes for incident and problem management • General administration and billing

  6. Device management considerations • Asset management • Device set up processes • Software licences • - Security • - Mobile applications (Calendar, file sharing etc.) • Connection and download plans • Mobile device management software • - Training and installation • HR Considerations • - Not just an IT Issue

  7. Future considerations: • Device refresh cycle • Changing technology and emerging operating systems – require flexibility in management and support • Consumerism of IT (demand for the latest and greatest) • BYO devices and their accompanying issues • Will require planning for: • Cultural change • Organisational change • - Not just an IT matter

  8. The following resources matrix is available for working group reference

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