Lambeth Living Structure Charts June 2014 Keys:

1. Lambeth Living Structure Charts June 2014 Keys: RESTRICTED PERMANENT Capital Programme Funded posts (CDT) VACANCY AGENCY/FTC HRE & PROJECT - funded (HRP) Recruited but not yet started in post Chief Executive’s Office (SMT & CE) = 15 Resources (RES) = 42 Total Posts: Housing Management (HSM) = 230 Capital Delivery Team (CDT) = 73 Property Services (PRS) = 87 160 Total = 447 HRE/Project - funded (HRP) = 19 Apprentices = 14 RESTRICTED

2. Chief Executive’s Office CEO Total Posts: 15 SMT001 Chief Executive Officer K005 SMT005 Chair Lambeth Living Board CE001 Head of CEO Office SMT002 Deputy Chief Executive and Director of Resources SMT003 Director of Housing Services SMT004 Director of Property Services CE002 Executive Support Officer (to be confirmed) CE003 Executive Support Officer CE004 Executive Support Officer CE005 Executive Support Officer & Building Manager Total Posts: = 10 RESTRICTED 2

3. Chief Executive’s Office SMT001 Chief Executive Officer COMMUNICATIONS CE006 Head of Communications K023 CE007 - CE008 Senior Communications Officer x2 CE009 –CE010 Communications Officer x2 CDT053 LHS Communications Manager CDT064 LHS Communications Officer Total Posts: 5 RESTRICTED

4. Resources Resources Total Posts: 42 SMT002 Deputy Chief Executive & Director of Resources PERFORMANCE & PLANNING RES001 Head of Performance and Planning K013 RES002 Planning & Research Manager RES003 Performance Improvement Manager RES004 Programme Management Office Manager RES005 Performance Improvement Officer Total Posts: 5 RESTRICTED

5. Resources SMT002 Deputy Chief Executive & Director of Resources GOVERNANCE AND RESIDENT ENGAGEMENT RES006 Governance & Resident Engagement Manager K007 RES007 Resident Engagement Officer RES008 Resident Engagement Officer RES009 Resident Engagement Officer Total Posts: 4 RESTRICTED 5

6. Resources SMT002 Deputy Chief Executive & Director of Resources IT HUMAN RESOURCES RES010 Head of HR K009 RES019 Head of IT K010 CDT067 Northgate Project Manager CDT072 Northgate Technical Business Analyst (FTC) CDT054 HR Consultant RES012 HR Business Partner RES014 HR Business Partner RES011 Business Support Assistant RES020 – RES021 IT Business Partner x2 RES022 IT Business Partner RES023 Senior IT Business Partner RES024 IT Business Partner (Technical) RES015 HR Officer HRP001 IT Training Officer RES013 HR Advisor RES026 Data Officer RES018 Employee Relations OfficerFTC Apprentices = 14 APP001 – APP014 RES025 Management Information Data Manager RES016 Learning and Development Manager HRP002 Opti time Project Business Analyst (x 0.25) CDT055 Project Officer (Employment & Advice) RES017 Learning and Development Officer Total Posts :8 IT Business Partner Opti time Project RESTRICTED Total Posts: 9

7. Resources SMT002 Deputy Chief Executive & Director of Resources FINANCE RES027 Head of Finance K011 RES035 Financial Services Finance Manager RES028 Management Accounting Finance Manager RES033 Income & Capital Finance Manager RES029 Mgt Accountant Property Services RES031 Mgt Accountant Housing Management RES042 Trainee Accountant Accountant (On Hold) RES036 Financial Accountant RES038 Payments Team Leader CDT056 CapitalAccountant CDT073 CapitalAccountant RES030 Finance Officer RES032 Finance Officer RES037 Finance Officer RES039 – RES041 Finance& Payments Officer x3 Total Posts: 15 Capital Accountant Capital Accountant Income & Capital Finance Manager RESTRICTED

8. Housing Management Total Posts: 230 Housing Management SMT003 Director of Housing Services SERVICE IMPROVEMENT HSM221 Head of Service Improvement K022 HSM226 Customer Response Manager HSM225 Service Improvement Officer HSM222 Service Improvement Manager (Call Handling) HRP003 CSM Programme Manager HRP004 ICT Technical Resource HSM227 – HSM229 Customer Response Officer x3 HRP020 Customer Response Assistant FTC x1 HSM230 Customer Response Assistant x1 HSM223 – HSM224 Service Improvement Officer (Call handling) x2 HRP007 Project Business Expert (CSM) HRP005 – HRP006 Technical Business Analyst (CSM) x 2 HRP008 Business Architect Customer Response Assistant Total Posts: 10 RESTRICTED RESTRICTED 8

9. Housing Management SMT003 Director of Housing Services HSM208 – HSM210 Solutions Team – Customer Service Assistants x3 NORTH AREA HSM001 Area Housing Manager (North) A015 HSM003 Business Support Officer HSM002 Executive Support Officer HSM041 Estate Services Administrator HSM027 Estate Services Manager HSM004 Area Customer Services Manager HSM022 Tenancy Enforcement Manager HSM044 Resident Support Officer HSM029 – HSM035 Estate Housing Officer x7 HSM028 Business Support Officer (Estate Services) x1 HSM005 – HSM006 Resident Participation Officer x2 HSM007 Area Voids Properties Manager HSM012 Principal Customer Service Officer - Reception HSM015 Customer Service Manager HSM042 Area Caretaking Manager 2 HSM023 NASBO Officer HSM043 Caretaking Supervisor HSM016 – HSM020 Customer Service Officer x5 HSM008 – HSM011 Customer Service Assistant x4 HSM013 – HSM014 Customer Service Assistant x2 HSM024 – HSM026 Tenancy Enforcement Officer x3 HSM036 – HSM040 Estate Services Assistant x5 HSM021 Area Disrepair Officer Total Posts: 47 Customer Service Assistant Customer Serv. Assistant RESTRICTED 9

10. Housing Management SMT003 Director of Housing Services HRP009 Estate Pride Project Manager HRP010 Estate Pride Project Officer CENTRAL AREA HSM045 Area Housing Manager (Central) A017 HSM211 – HSM212 Solutions Team – Customer Service Assistants x2 HSM046 Executive Support Officer HSM047 Business Support Officer HSM087 Estate Services Administrator HSM048 Area Customer Services Manager HSM068 Resident Participation Officer – Tulse Hill HSM069 Tenancy Enforcement Manager HSM074 Estate Services Manager HSM090 Resident Support Officer HSM088 Area Caretaking Manager HSM075 – HSM082 Estate Housing Officer x8 HSM049 – HSM050 Resident Participation Officer x2 HSM057 Principal Customer Services Officer - Reception HSM060 Customer Service Manager HSM051 Area Voids Properties Manager HSM070 NASBO Officer HSM061 – HSM065 Customer Service Officer x5 HSM089 Caretaking Supervisor Sc6 HSM052 – HSM056 Customer Service Assistant x5 HSM058 – HSM059 Customer Service Assistant x2 HSM071 – HSM073 Tenancy Enforcement Officer x3 HSM083 – HSM086 Estate Services Assistant x4 HSM066 – HSM067 Area Disrepair Officer x2 Total Posts: 48 RESTRICTED

11. Housing Management SMT003 Director of Housing Services HSM213 – HSM216 Solutions Team – Customer Service Assistants x4 SOUTH AREA HSM091 Area Housing Manager (South) A019 HSM092 Executive Support Officer HSM093 Business Support Officer HSM130 Estate Services Administrator HSM133 Resident Support Officer HSM094 Area Customer Services Manager HSM112 Tenancy Enforcement Manager HSM117 Estate Services Manager HSM118 – HSM125 Estate Housing Officer x8 HSM113 NASBO Officer HSM095 – HSM096 Resident Participation Officer x2 HSM097 Area Voids Properties Manager HSM102 Principal Customer Services Officer - Reception HSM105 Customer Service Manager HSM131 Area Caretaking Manager HSM114 – HSM116 Tenancy Enforcement Officer x3 HSM106 – HSM109 Customer Service Officer x4 HSM098 – HSM101 Customer Service Assistant x4 HSM103 – HSM104 Customer Service Assistant x2 HSM132 Caretaking Supervisor HSM126 – HSM129 Estate Services Assistant x4 HSM110 – HSM111 Area Disrepair Officer x2 Total Posts: 47 Customer Service Assistant Tenancy Enforcement Officer Estate Housing Officer Estate Housing Officer RESTRICTED

12. Housing Management SMT003 Director of Housing Services CENTRAL INCOME TEAM HRP011 Principal Income Officer (FTC) HSM178 – HSM181 Welfare Solutions Officers x4 HSM134 Head of Rent Collection A100 HSM177 Welfare Reform Manager HSM135 Business Development Manager HSM136 Principal Income Officer HSM137 Area Income Team Manager (North) x1 HSM146 Area Income Team Manager (Central) x1 HSM155 Area Income Team Manager (South) x1 HSM164 Administrative Services Team Leader x1 HSM171 Parking & Garages Team Manager x1 HSM176 Housing Benefits Assessment & Liaison Officer HSM172 – HSM173 Garages Technical & Repairs Officer x2 HSM138 – HSM145 Income Officer x8 HSM147 – HSM154 Income Officer x8 HSM156 – HSM163 Income Officer x8 HSM165 – HSM170 Income Assistant Scale 5 x6 HSM174 Parking Support Officer HSM175 Parking & Garages Officer HRP018 Welfare Reform Team Centre 70 Income Assistant Total Posts: 48 RESTRICTED

13. Housing Management SMT003 Director of Housing Services HSM184 Leasehold Resident Engagement Officer HOME OWNERSHIP SERVICES HSM182 Head of Home Ownership Services A102 HSM183 Executive Support Officer HRP019 Major Works Consultant See next page for Customer Service & Sales Team HSM185 Leasehold Manager (Collections) HSM197 (Consultations) RES034 Income & SC Accountant HSM186 Team Leader (Collections) HSM198 Team Leader (Major Works) CDT057 Major Works Charges Manager (Capital Works) HSM204 Calculation Team Leader HSM187 – HSM192 Service Charge Coordinator x6 HSM193 – HSM196 Major Works Coordinator x4 CDT059 – CDT060 Major Works Charges Co-ordinator (Capital Works) x2 HSM199 – HSM202 Major Works Charges Coordinator x4 HSM205 – HSM206 Service Charge Calculations Officer x2 CDT065 MWC Co-ordinator (Capital Works) FTC HRP012 Service Charge Co-ordinator (URH) HSM203 Customer Service Asst. HSM207 Customer Service Asst. CDT066 Leasehold Customer Service Asst. FTC RESTRICTED

14. Housing Management SMT003 Director of Housing Services HOME OWNERSHIP SERVICES HSM182 Head of Home Ownership Services A102 HRP013 Technical Project Manager HSM208 Leasehold Manager (Customer Services & RTB) HRP014 – HRP015 Major Works Project Officer x 2 HRP016 Technical Business Analyst (0.7) HSM209 Team Leader (Customer Services & Sales) HSM210 – HSM212 Property Sales Officer x3 HSM214 – HSM216 Service Charge Coordinator x3 HSM217 Legal Instructing Officer x1 HSM213 Property Sales Assistant HSM218 – HSM219 Customer Service Officer x2 HRP017 Property Sales Officer (FTC) HSM220 Leasehold Customer Service Assistant Total Posts: 39 RESTRICTED

15. Property Services Property Services Total Posts: 150.5 SMT004 Director of Property Services Contract Management PRS049 Head of Repairs F011 PRS050 Business Support Officer PRS003 Assistant Strategic Contract Manager PRS004 Contract Management Officer PRS005 Contract Management Officer PRS 006 Business Support Officer PRS002 Procurement Officer Total Posts: 7 RESTRICTED 15

16. Property Services Director of Property Services PRS049 Head of Repairs F011 ASSET MANAGEMENT PRS008 Area Asset Manager (North) F008 PRS021 Area Asset Manager (Central) F009 F010 PRS009 Business Support Officer PRS022 Business Support Officer PRS034 Area Asset Manager (South PRS035 Business Support Officer PRS011 Cost Manager/ Quantity Surveyor PRS023 Area Responsive Repairs Manager PRS024 Cost Manager/ Quantity Surveyor PRS010 Area Responsive Repairs Manager PRS037 Cost Manager/ Quantity Surveyor PRS036 Area Responsive Repairs Manager PRS025 – PRS030 Neighbourhood Surveyor x6 PRS012– PRS017 Neighbourhood Surveyor x6 PRS038 – PRS045 Neighbourhood Surveyor x8 PRS031 Undergraduate Placement PRS018 Technical Officer PRS046 Technical Officer PRS019 Business support officer PRS032 Business Support Officer PRS047 Business Support Officer PRS020 Business Support Assistant PRS033 Business Support Officer PRS048 Business Support Assistant (south) RESTRICTED Total Posts: 43

17. Property Services Capital Delivery Team SMT004 Director of Property Services CDT004 Project Coordinator Total Posts : 69 CDT001 Head of Programme Delivery F012 CDT003 Executive Support Officer CDT052 Capital Programme Manager CDT005 – CDT006 Cost Manager/ Quantity Surveyor x2 CDT007 Project Manager ECO) CDT009 Investment Planning & Programme Manager CDT008 Occupational Therapist PRS007 Landscape Architect Programme Manager CDT010 – CDT011 Asset Strategy Officer x2 CDT014 – CDT017 Stock Condition Surveyor x4 CDT012 – CDT013 Data Input Officer x2 RESTRICTED 17

18. Property Services PRS001 Procurement Manager SMT004 Director of Property Services Capital Delivery Team CDT001 Head of Programme Delivery F012 CDT018 Senior Project Manager (North) CDT029 Senior Project Manager (Central) CDT041 Senior Project Manager (South) CDT071 LHS Project Manager (FTC) CDT025 Business Support Officer CDT048 Business Support Officer CDT036 Business Support Officer CDT019 – CDT021 Project Manager (Northx3 CDT030 – CDT032 Project Manager (Central) x3 CDT070 Project Manager (North) CDT042 – CDT044 Project Manager (South) x3 CDT068 Project Manager FTC (Sheltered) CDT069 Customer Liaison Officer FTC (Sheltered) x3 CDT022 – CDT024 Project Officer x3 CDT026 – CDT028 Customer Liaison Officer x3 CDT037 – CDT040 Customer Liaison Officer x4 CDT033 – CDT035 Project Officer x3 CDT045 – CDT047 Project Officer x3 CDT049 – CDT051 Customer Liaison Officer x3 18 RESTRICTED RESTRICTED

19. Property Services SMT004 Director of Property Services PRS051 Technical Services Manager F006 PRS052 Executive Support Officer TECHNICAL SERVICES CDT002 Customer Liaison Officer PRS053 Maintenance Team Manager CDT061 Project Officer (Electrical CDT062 Project Officer (Mechanical) PRS054 Principal Electrical Engineer PRS062 Principal Heating & Water Engineer PRS071 Gas Servicing Team Leader PRS078 Senior Structural Engineer PRS063 – PRS065 Heating Engineer x3 PRS072 – PRS077 Gas Servicing Officer x6 PRS055 – PRS057 Electrical Engineer x3 PRS079 Assistant Structural Engineer PRS066 – PRS067 Water Quality Officer x2 PRS058 – PRS060 Lift Engineer x 3 PRS068 – PRS069 Gas Engineer x2 PRS061 Business Support Officer PRS070 Business Support Officer RESTRICTED Total Posts: 29

20. Property Services SMT004 Director of Property Services PRS080 Head of Health & Safety K008 HEALTH & SAFETY PRS088 CDM Adviser & Asbestos Co-ordinator PRS083 Fire Safety Adviser PRS081 Facilities Manager PRS087 Senior Safety & Health Adviser PRS082 Business Support Officer PRS084 – PRS085 Fire Risk Assessor x 2 Health & Safety Advisor PRS086 Asbestos Safety Adviser CDT063 CDM Adviser Total Posts: 9 RESTRICTED