Professional Services Overview

1. Professional Services Overview

2. Technology Total Engage Customer Engage Employee Engage Active Survey Mystery Shopper Silent Whistle Professional Services Dedicated Success Manager Implementation Services Comprehensive Support Education & Training Best Practices Consulting Resources, Knowledgebase Completing Offering

3. Account Management Single Point of Contact Simplify and focus day-to-day needs impacting your success Account Manager Account Manager Account Manager Account Manager Account Manager Account Manager Account Manager Implementation Consulting Rapid Deployment Accelerate deployment and impact of system—start fast and start right Deployment Deployment Deployment Deployment Deployment Deployment Deployment Implementation Consulting Best Practices Consulting Education Services Customer Support Account Management World Class Support Resolve technical issues quickly and efficiently Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Customer Support Educate Key Personnel Train employees, administrators, and executives quickly Education Services Rapid Deployment Accelerate deployment and impact of system, start fast and start right World Class Support Resolve technical issues quickly and efficiently Single Point of Contact Simplify and focus day-to-day needs impacting your success Educate Key Personnel Train employees, administrators, and executives quickly Accelerate Growth Maximize use of Allegiance solutions impacting your bottom line Education Education Education Education Education Education Education Best Practices Consulting Accelerate Growth Maximize use of Allegiance solutions impacting your bottom line Best Practices Best Practices Best Practices Best Practices Best Practices Best Practices Best Practices Your Organization Your Organization Your Organization Your Organization Your Organization Your Organization Your Organization Formula For Success

4. Serving Our Customers • Accelerate the connecting of engagement to business outcomes • Increase profitability by seeing/responding to key business drivers • Improve customer/employee retention and loyalty

5. Implementation Services Customer Support Education Training CSM Best Practices Consulting Customer Success Manager • Single point of contact • Understanding customer business goals • Driving and managing the customer experience • Focus on customer success: • Orchestrating implementation • Directing Training • Scheduling Consulting • Monitoring support