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Big Picture

Enhancing our Key T oolset to Break N ew G round Together Alice Healy, Systems Quality Assurance Program Manager, EOC Suvabroto Roy, Senior Business Program Manager, WWLP Technologies. Big Picture. Future State Existing Toolset. Let’s Break New Ground Together in …. POET eAgreements

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Big Picture

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  1. Enhancing our Key Toolset to Break New Ground TogetherAlice Healy, Systems Quality Assurance Program Manager, EOCSuvabroto Roy, Senior Business Program Manager, WWLP Technologies

  2. Big Picture Future State Existing Toolset

  3. Let’s Break New Ground Together in… POET eAgreements Partner Quotes

  4. POET Current Situation Key Learnings Next Steps Positive Feedback on Potential Partner Experience Additional Support & Training Start Small Partner Engagement Continuous Prioritization Roadmap Partner Engagement Internal UAT & Enhanced Support Bug Fixes & Enhancements Bug Fixes & Enhancements Partner Clinics & Engagement Partner Engagement & Support Training Internal UAT and QM Training

  5. eAgreements Current Situation Key Learnings Next Steps Scope Expansion/On-Boarding Obtain Partner feedback to prioritize pain points Partner Engagement Ongoing Enhancements and Prioritization Program On-Boarding Upcoming Automation Proposed Automation FY15 SPLA December CASA-EES May SCE November e.g. COCP Prioritized Pain Points and Enhancements Bug Fixes & Enhancements August

  6. Partner Quotes“Self Service Quoting Capability for the channel”Suvabroto Roy

  7. Introducing Partner Quotes Embedded video removed due to size: Partner Quotes Podcast available on the Microsoft Partner Network

  8. VL Quoting: What we heard from you Deal Speed “…I have lost deals with customers because of delayed response from Microsoft…” “…Turnaround time for making a change or correcting an error is 48 hours; this is unacceptable…” “…When the deal is with Microsoft, we have no visibility to the status and it is totally frustrating…” Deal Accuracy “…My LS made multiple errors and I had to go back to him five times…” “…50% of my quotes have to be returned due to mistakes made by the LS…”

  9. What is Partner Quotes? A robust self service quoting and CPS creation solution for Partners to initiate and complete customer quotes and pricing sheets without Microsoft intervention. Partner Quotes is a new self service quoting solution and Customer Price Sheet generation tool for Enterprise Agreements and Enterprise Subscription Agreements. Partner quote delivers an intuitive quote creation process through an easy to use web based solution.

  10. Partner Quotes - Making it Easy! Always present updated and correct pricing to customers Simple product selection to minimize quoting errors • Improved Deal Velocity • On average a partner executes 500 – 700 deals per year (excluding iterations) • Average response time from Microsoft is 24 hours • Using Partner Quotes, partners can recover approximately 14K hours to focus on driving sales activities Real time view of CPS processing status Simple and Quick Communication with Microsoft • Reduced errors leads to better incentives • Approximately 5% of deals are submitted for re-signatures • Approximately 20% of deals are placed on hold requiring some type of verification • Using Partner Quotes, errors are reduced and partners can position themselves for better return on incentives 100% secure environment that protects pricing and customer information Adheres to financial and legal compliance policies

  11. The Partner Experience Creates a New/Renewal Quote Finalize and Submit Quote Logs into Partner Quotes Does Quote need customization? NO Partner YES Partner receives confirmation email LS Processes amendments Partner Forwards confirmation email to LSS (Manually) Microsoft LSS takes over quote Microsoft Quote Quote Approval Customer Signs Documents Submitted to ROC. ROC Uploads CPS. Microsoft LSS receives email

  12. Partner Quote Roadmap May (Expand partner base) FY15 Expand partner base Current Features (English Only with Limited Partner base) • Create quotes with profiles • CPS and PSF localization (Spanish, French, German, Portuguese, etc.) • Partner Self registration • Tool Localization (German, French, Russian, etc.) • Supplemental & Supplemental True Up quoting • Enable Quoting for SCE • Auto-approval of Quotes • 2-way workflow between LSS and LSP • A simple process enabling end to end quote creation for the EA and EAS program • Generate automatic credits • Request LSS approval for customer discount • Generate CPS and PSF • Seamless hand over of quote to Microsoft • Create Quote for any customer

  13. Thank you.

  14. Let’s Break New Ground Together. Provide your feedback on the sessions through the Conference App and be eligible to win one of five Nokia Windows Phone 8 ALL Partners who provide feedback through the Conference Appwill receive a one year subscription to Office 365 Home Premium Visit the Conference App now at partnerconferenceapp.com .

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