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eGovernment Successes Conference Born Online: The Non Principal Private Residence Charge

eGovernment Successes Conference Born Online: The Non Principal Private Residence Charge. Claire Gilligan Assistant Director LGMA. NPPR – realising savings and efficiencies by moving to online channels . Background Project Savings and Efficiencies Where we are now.

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eGovernment Successes Conference Born Online: The Non Principal Private Residence Charge

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  1. eGovernment Successes Conference Born Online: The Non Principal Private Residence Charge Claire Gilligan Assistant Director LGMA

  2. NPPR – realising savings and efficiencies by moving to online channels • Background • Project • Savings and Efficiencies • Where we are now

  3. October 2008: • Minister for Finance announces a €200 charge on Non Principal Private Residences. • November 2008: • Decision to develop national (shared service) system rather than having each local authority “going it alone”. • January 2009: • LGCSB agrees to create and manage an online payment facility on behalf of the local government system; • March 2009: • Inaugural meeting of the Project Board • July 2009: • Online and Bureau service payment facilities completed; • Media Campaign Commences; • Legislation comes into effect Friday 31st July. • August 2009: • Payments begin to be made online by customers

  4. The objective of the project was to provide a speedy, cost effective, efficient and user friendly system to maximise the income from the new €200 charge for non principal private residences. • For the customer • For the sector

  5. Project Board Representation • County and City Managers Association; • Department of the Environment, Heritage and Local Government; • Local Authority Representatives; • Local Government Computer Services Board; • Local Government Management Services Board; • Private Residential Tenancies Board • Revenue Commissioners

  6. Legislation • Single, centralised online system to be used by all local authorities • Self declaration • No waivers • Limited refunds • No part payments • Onus on property owner to record reasons where property uninhabitable • Cash not accepted

  7. Customer • National online system • ease of access for user – can pay charges for properties in multiple local authorities in a single transaction. • Comprehensive FAQs • Contact details for local authorities for liability queries • Counter System for local authorities to respond to account queries • Channels • Online • Bureau • Submit to local authority

  8. Local Authority Sector • Single, centralised online system to be used by all local authorities • Unified approach from local authorities • Series of information workshops by LGCSB and Dept of Environment, Heritage and Local Government, Project Board members • Training and familiarisation of local authority staff • Bureau – centralised standard approach – • mitigates against different interpretations and implementation of approach in handling payments

  9. Local Authority Sector • Ease of administration of fund nationally • Standard promotional material – radio advertising, local newspapers, local media • Standard backend system to provide information, reporting, querying

  10. Average Costs Per property

  11. Average Costs bureau vs. online

  12. Average Costs bureau vs. online

  13. Savings and Efficiencies Savings; Licensing Hosting GeoDirectory licensing Performance Testing Security Testing Translation Redistribution of funds Administrative overhead locally Supporting 34 individual installations

  14. Did the project achieve it’s objectives? The objective of the project was to provide a speedy, cost effective, efficient and user friendly system to maximise the income from the new €200 charge for non principal private residences. Projected figure in 2009 was €40 million, €62 million collected. Model reused for the Household Charge and Domestic Waste Water. Overall Winner of Irelands eGov award 2010, Taoiseach’s Public Service Excellence Awards 2010, European Public Sector Awards – Best Practice Certificate 2011

  15. Where we are now: Changes Section 6 of The Local Government (Charges) Act 2009 has been amended by means of section 19 Local Government (Household Charge) Act 2011 as follows: 6. — (1) The owner of a residential property who fails to pay a charge in accordance with this Act shall, subject to subsection (3), in addition to his or her being liable to pay the said charge, be liable to pay to the relevant local authority the sum of €20 (in this Act referred to as a ‘late payment fee’) in respect of each month or part of a month in which— (a) such charge, (b) any such late payment fee, or (c) any part of such charge or fee, remains unpaid. This section refers (displayed in bold above for emphasis) to any part of such charge or fee. This section envisages that part of the charge or fee could remain unpaid. This could only arise where part payment of the liability applied. Development of the current system is required to facilitate this requirement.

  16. Where we are now • €10 charge for presenting at local authority office to pay NPPR • Removal of exemption for RAS properties • Approval by Board of LGMA to proceed with analysis and costing of modifications to cater for change to accommodate part-payment. • Over time penalties accumulated by owners are substantial - €1,780 due March 2012 on a property not previously registered • Property Tax?

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