Escalations: Techniques to Prevent and De-Escalate. Presented by Lauren Milne. Discussion. THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive ? SHARE: Have you witnessed an escalation? Was it verbal or physical?
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Presented by Lauren Milne
Service Alternatives, Inc. (2012). De-escalate anyone, anywhere, anytime. January Resources, 1-20.
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