Escalations techniques to prevent and de escalate
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Escalations: Techniques to Prevent and De-Escalate. Presented by Lauren Milne. Discussion. THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive ? SHARE: Have you witnessed an escalation? Was it verbal or physical?

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Escalations: Techniques to Prevent and De-Escalate

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Escalations techniques to prevent and de escalate

Escalations: Techniques to Prevent and De-Escalate

Presented by Lauren Milne


Discussion

Discussion

  • THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive?

  • SHARE: Have you witnessed an escalation?

    • Was it verbal or physical?

    • How was it handled?

    • What could have been done differently?


5 surprises

5 Surprises

  • Manage Yourself Before Managing Others

  • One Response Does Not Fit All

  • Making It Stop Does Not Make It Stop

  • Post-vention Prevents Problems

  • Inside-Out Change


5 guiding principles for every situation

5 Guiding Principles for Every Situation

  • Needs

  • Respect

  • Safety


Where can you get trained in de escalation

Where Can You Get Trained in De-Escalation?

  • Right Response (http://rightresponse.org/)

  • CPI (http://www.crisisprevention.com/Resources/Knowledge-Base/General/De-escalation-Tips)

  • DSHS (http://www.dshs.wa.gov/ca/fosterparents/videoDe-esc.asp)


References

References

Service Alternatives, Inc. (2012). De-escalate anyone, anywhere, anytime. January Resources, 1-20.

Retrieved from http://www.esd113.org/cms/lib3/WA01001093/Centricity/Domain/47/Agendas/January Resources/De-escalate Anyone Anywhere Anytime.pdf


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