Escalations: Techniques to Prevent and De-Escalate. Presented by Lauren Milne. Discussion. THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive ? SHARE: Have you witnessed an escalation? Was it verbal or physical?
Presented by Lauren Milne
Service Alternatives, Inc. (2012). De-escalate anyone, anywhere, anytime. January Resources, 1-20.
Retrieved from http://www.esd113.org/cms/lib3/WA01001093/Centricity/Domain/47/Agendas/January Resources/De-escalate Anyone Anywhere Anytime.pdf