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Escalations: Techniques to Prevent and De-Escalate

Escalations: Techniques to Prevent and De-Escalate. Presented by Lauren Milne. Discussion. THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive ? SHARE: Have you witnessed an escalation? Was it verbal or physical?

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Escalations: Techniques to Prevent and De-Escalate

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  1. Escalations: Techniques to Prevent and De-Escalate Presented by Lauren Milne

  2. Discussion • THINK: Does your internship site interact with employees, volunteers, or clientele that have the potential to be aggressive? • SHARE: Have you witnessed an escalation? • Was it verbal or physical? • How was it handled? • What could have been done differently?

  3. 5 Surprises • Manage Yourself Before Managing Others • One Response Does Not Fit All • Making It Stop Does Not Make It Stop • Post-vention Prevents Problems • Inside-Out Change

  4. 5 Guiding Principles for Every Situation • Needs • Respect • Safety

  5. Where Can You Get Trained in De-Escalation? • Right Response (http://rightresponse.org/) • CPI (http://www.crisisprevention.com/Resources/Knowledge-Base/General/De-escalation-Tips) • DSHS (http://www.dshs.wa.gov/ca/fosterparents/videoDe-esc.asp)

  6. References Service Alternatives, Inc. (2012). De-escalate anyone, anywhere, anytime. January Resources, 1-20. Retrieved from http://www.esd113.org/cms/lib3/WA01001093/Centricity/Domain/47/Agendas/January Resources/De-escalate Anyone Anywhere Anytime.pdf

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