Bill Hampton Associate Vice President Enrollment Management and Marketing . John R. Watret, Ph.D. Executive Vice President and Chief Academic Officer. Becky Vasquez Chief Technology Officer. Prescott, Arizona. Daytona/ prescott. Daytona Beach. Over 150 Locations
Associate Vice President
Enrollment Management and Marketing
John R. Watret, Ph.D.Executive Vice President and Chief Academic Officer
Chief Technology Officer
Technology Enhanced Learning
Agenda working on it)
Cell phone polls! working on it)
The presentations, and move or resize the poll.Problems…
“Utilize technology both in academic and administrative areas, to enhance the educational experience, improve processes, streamline efficiencies and provide superior customer support.”
Enrollment Management driven… presentations, and move or resize the poll.
We began a presentations, and move or resize the poll.transformation…
Accountable presentations, and move or resize the poll.
Our solution… presentations, and move or resize the poll.
Investment in technology presentations, and move or resize the poll. and reshaping organizational design and culture
Marketing House List
Prospect-Hot App Started
100% Dedicated Staff presentations, and move or resize the poll.
Inverting the circle allows Worldwide to focus on core functions:
FA Performance / Student Satisfaction
6.74% Increase over previous year
9.89% Increase over previous year
Increase over previous year
14,540 accepted in 2009-10
16,068 accepted in 2010-11
(emails and phone calls, both domestic and international)
Majority of calls /inquiries handled by Presidium
slow turn around on processing
Staff able to focus on core functions/ absorb additional processes
Stakeholders Frustrated and Disengaged
Staff and students alike looking for better service
With students, staff and administrators.
Long Hold Times
To reach live people
Offices Able to Be Proactive not Reactive Students able to schedule calls in advance
Support increased marketing efforts… presentations, and move or resize the poll.
Inquire Apply Accept Enroll Retain Graduate
What’s next? presentations, and move or resize the poll.
Marketing and Enrollment Management presentations, and move or resize the poll.